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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we? To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers.

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Why are your store workers leaving?

365 Retail

per cent) and lowest in head office roles at 1.5 Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? The average turnover rate was 50.8

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Forget productivity. How resilient is your team?

Inside Retail

Understaffing, lack of flexibility, and low employee engagement are some of the main drivers behind high turnover. A third of employees polled would prefer more flexibility over a higher paycheck. When disruptions happen, you should feel comfortable that you’ve accounted for all the possibilities.

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How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Retail TouchPoints

Although retailers can and should take all possible preventative measures, there is always an inherent risk to customers’ accounts. In contrast, in 2017, attackers stole the personal information of at least 145.5 Employees are one of the most important parts of a company’s security equation.

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How to rebuild trust with your team, customers and more

Inside Retail

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Theatro has allowed us to add accountability into our communication process and to incentivize our associates.