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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

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Forget productivity. How resilient is your team?

Inside Retail

To avoid the productivity pitfall, managers need to be planning for resilience. How happy are your employees, and how likely are they to stay with you in the long term? How far in advance are you creating hiring plans, in the event key employees leave your organisation? Plan for every situation.

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Why are your store workers leaving?

365 Retail

per cent) and lowest in head office roles at 1.5 Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? The average turnover rate was 50.8

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Embarking on a Furniture ERP Implementation: 3 Phases for Success

Storis

In today’s rapidly evolving technology landscape, retail businesses are realizing the need for modern Enterprise Resource Planning (ERP) systems to streamline operations, enhance efficiency, drive growth, and increase extensibility. Let’s dive in! As we embark on this transformative journey, we begin with Phase 1: Initiation.

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How to rebuild trust with your team, customers and more

Inside Retail

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Theatro has allowed us to add accountability into our communication process and to incentivize our associates.

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Bringing Sustainability and Innovation to the Grocery Store Supply Chain

Retail TouchPoints

This environmentally friendly fuel source has been proven to reduce greenhouse gas emissions by at least 70% versus diesel. You may be surprised at the sustainability efficiencies you can achieve by switching to new tech. This year we’ve also enhanced our demand planning capabilities through Manhattan’s DFIO software.