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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

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Forget productivity. How resilient is your team?

Inside Retail

To avoid the productivity pitfall, managers need to be planning for resilience. How happy are your employees, and how likely are they to stay with you in the long term? How far in advance are you creating hiring plans, in the event key employees leave your organisation? Plan for every situation.

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Why are your store workers leaving?

365 Retail

Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. A more holistic understanding of why your people are leaving means you can put together a targeted plan to reduce costly turnover and attract more talent, as well as increase employee engagement. The average turnover rate was 50.8

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How to Take Your Employees from Competent to Elite with Art Turock

Hyken

Extreme accountability is seeing beyond the current circumstances and committing no matter what. Accountability isn’t about assigning blame. Instead of holding others accountable with blaming questions, invite accountability by asking employees questions to reveal the choices that were made and their consequences.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Theatro has allowed us to add accountability into our communication process and to incentivize our associates.

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Embarking on a Furniture ERP Implementation: 3 Phases for Success

Storis

In today’s rapidly evolving technology landscape, retail businesses are realizing the need for modern Enterprise Resource Planning (ERP) systems to streamline operations, enhance efficiency, drive growth, and increase extensibility. From servers to databases and test accounts, every aspect is configured to facilitate collaboration.

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How to rebuild trust with your team, customers and more

Inside Retail

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Trust and employee engagement Research has established a strong link between trust and employee engagement.