Inside Retail

MAY 1, 2024

After two years of declining revenue and profit, the American footwear retailer Foot Locker appears to be progressing on its turnaround plan, dubbed Lace Up, with its launch last week of the first “store of the future” at Willowbrook Mall in Wayne, New Jersey. The concept will serve as a model for the company’s future store renovations and expansions and features a distinct storefront and in-store environment, expanded footwear and accessory selections, an emphasis on sustainability, dynamic dig

Accessories 147

Accessories Planning Consumer Shopping 147

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Over half of U.S. brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia.

Consumer 304

Consumer Store Layout Customer Experience Checkout 304

Inside Retail

MAY 1, 2024

Food and beverage company Retail Food Group (RFG) has entered into a binding deed to settle the class action filed by some of its former franchisees. The settlement, subject to court approval, involves a dismissal of the proceeding by the applicant without RFG making any admission or payment, the company said. However, as part of the agreement, RFG will release applicable members of the class action from historical debts alleged in the proceeding.

Management 317

Management Consumer 317

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. stores, powered by Happy Returns. Last fall Shein and Forever 21, which is owned by brand management firm Authentic Brands Group , announced a joint venture that has included the sale of Forever 21 gear on Shein, and Shein pop-ups at Forever 21 stores.

Returns 289

Returns ATS Brand Management Customer Experience 289

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

MAY 1, 2024

Woolworths Group’s third-quarter sales rose 2.8 per cent year over year to $16.8 billion, amid growth in the majority of its businesses. Australian food sales rose 1.5 per cent to $12.58 billion while Australian B2B sales grew 3.2 per cent to $1.10 billion. Moreover, New Zealand food sales increased 1.4 per cent to $1.88 billion. However, Big W sales fell 4.1 per cent to $1.0 billion. “Big W total sales for the quarter declined by 4.1 per cent reflecting increased consumer caution an

Consumer 285

Consumer ATS Supermarket 285

Retail TouchPoints

MAY 1, 2024

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger , powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results.

Advertising 274

Advertising Returns Marketing Consumer 274

Retail TouchPoints

MAY 1, 2024

Touted as its biggest private label launch in 20 years, Walmart has introduced Bettergoods , a line of 300 food products priced up to $15 , with most products available for under $5. Many of the Bettergoods items — which span categories including frozen, dairy, snacks, beverages, pasta and chocolate — are unique to Walmart rather than serving as lower-priced alternatives to national brands.

Shipping 224

Shipping Consumer ATS Customer Experience 224

Inside Retail

MAY 1, 2024

Born in Australia and raised in Amsterdam, the Dutch-style bike brand Lekker is embracing the e-bike trend as the next major growth driver for its business. It is removing all non-electric bikes from its offering and reversing course on its direct-to-consumer strategy as it looks to expand its market share. Since 2017, e-bike sales in Australia have increased by 500 per cent with the value of e-bike imports in Australia exceeding the value of conventional non-electric bike imports in the past tw

Marketing 251

Marketing Consumer Location Customer Experience 251

Retail Wire

MAY 1, 2024

Sam's Club has rolled out AI-powered exit technology at over 120 locations, marking a significant advancement in retail customer service.

Customer Experience 264

Customer Experience Location ATS 264

Retail TouchPoints

MAY 1, 2024

Pottery Barn Teen has upgraded its digital tools and added design services for young shoppers figuring out how to furnish their college rooms. New features of the Pottery Barn Dorm platform include the “Build My Bed” Visualizer, which guides customers through a 3D rendering of each layer of their Twin XL bed, using proprietary AR technology that allows customers to spin and zoom in on true-life imagery prior to purchase.

Shopping 173

Shopping Store Operations Customer Experience Fulfillment 173

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

MAY 1, 2024

Krispy Kreme is set to extend its sweet reach to Germany through a recent agreement with ISH Kreme, marking its largest franchisee collaboration yet.

244

244

Inside Retail

MAY 1, 2024

Restaurant Brands New Zealand booked $302.6 million in sales in the first quarter, up 7.9 per cent from the year-ago period. The restaurant operator’s turnover grew 15.2 per cent to $135.3 million in New Zealand, where it added two more stores during the quarter. Australian sales slightly rose by 1.4 per cent to $67.1 million, reflecting cost of living pressures impacting discretionary spending.

Marketing 162

Marketing 162

Retail Wire

MAY 1, 2024

Some Americans may get a rare extra social security check on the last day of May, though it doesn't mean they will receive extra money.

240

240

Inside Retail

MAY 1, 2024

In Copenhagen, a revolution is underway as Son of a Tailor, a pioneering force in personalised clothing, unveils its latest innovation: the Instant Fit Store. For over a decade, Son of a Tailor has been redefining the traditional men’s apparel landscape by offering bespoke, made-to-order garments tailored to individual measurements through its online platform.

Customer Experience 147

Customer Experience Apparel Shopping Accessories 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

MAY 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce a number of store upgrades at the centre – including health and wellbeing brand, Holland & Barrett, lingerie and adult retailer, Ann Summers and British bakery chain, Greggs Holland & Barrett’s upgraded store reopens on the lower level of the centre today, with a new and impr

ATS 147

ATS Location Management 147

Retail Wire

MAY 1, 2024

The walnuts, sold in several states across Whole Foods and other markets, have sickened 12 people so far.

ATS 182

ATS Marketing 182

Retail Focus

MAY 1, 2024

Peel Retail & Leisure has announced that Moss, the UK menswear destination, has selected Gloucester Quays for its next store, opening Saturday 4 th May 2024. The signing follows a host of activity at the top 10 UK outlet as it celebrates its 15 th anniversary, including the upcoming upsize of Skechers, the international lifestyle and athletic footwear brand.

ATS 147

ATS Location Consumer Fashion 147

Retail Wire

MAY 1, 2024

Uber and Lyft rideshare and delivery drivers in the sprawling metro Atlanta area came together in solidarity with their counterparts nationwide for a significant cause on May 1.

130

130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Focus

MAY 1, 2024

Foot Locker, Inc. (NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., and will incorporate learnings from this concept into new stores. At Foot Locker , the retail store experience is the heart of sneaker culture.

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail Wire

MAY 1, 2024

Viking, a cruise line renowned for its upscale voyages targeting affluent baby boomers, made a splash on the New York Stock Exchange today under the ticker symbol "VIK.

Marketing 130

Marketing 130

Retail Focus

MAY 1, 2024

If you’re looking for ways to transform your home into a spa retreat and reap the benefits of relaxation right at home, look no more! With just a few simple changes here and there, you can have a restful space that will help relieve stress and leave you feeling totally refreshed. Creating a spa in your own home is not as difficult as it may seem.

Beauty and Health 130

Beauty and Health Accessories ATS 130

Retail Wire

MAY 1, 2024

McDonald's has been making changes to its menu options since the beginning of the quarter.

173

173

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Focus

MAY 1, 2024

Digital technology has become an indispensable component of modern life. It changes how we communicate, work, and shop – often before setting foot inside a store! This phenomenon is known as “The Click Before the Brick,” where digital presence shapes our shopping experiences. 1. Online Stores and Marketplaces Gone are the days when you had to physically visit a store to buy what you need.

Payment Services 130

Payment Services Shopping Inventory Management Checkout 130

Retail Wire

MAY 1, 2024

Amazon and Starbucks executives believe U.S. consumers are becoming increasingly frugal with their spending.

Consumer 147

Consumer 147

Retail Gazette

MAY 1, 2024

B&Q is introducing plastic plant pot recycling stations at more than 100 of its stores across the UK this year as part of its commitment to help shoppers make more sustainable choices. Customers will be able to drop off their unwanted pots, which the DIY retailer will then recycle and turn into new planters. The 100% recycled plastic Blacksmith Planters are weather resistant and will be available to buy from B&Q stores for £4.

ATS 120

ATS 120

Retail Wire

MAY 1, 2024

According to new evidence, TikTok might be finding ways to bypass Apple App Store fees.

130

130

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

MAY 1, 2024

JD Sports has requested all head office employees based around the world return to the office at least four days a week. The new policy, effective July 1, will impact employees at the sports giant’s UK head office in Bury, Retail Week reported. JD Sports will still allow a flexible approach, depending on individual roles and responsibilities, and said it believes the move will give works more room for personal development, collaboration and teamwork.

Returns 112

Returns ATS Management 112

Retail Dive

MAY 1, 2024

The retailer listed products as being made in the United States when they were manufactured abroad, and will pay a "record" civil penalty.

126

126

Retail Gazette

MAY 1, 2024

Lounge Underwear’s profits slipped in its last financial year as it branched into physical retail, opening four UK stores over the past year. The underwear and apparel retailer saw pre-tax profit plummet 33% to £5.5m despite sales jumping 6% to almost £68m. Active customers increased 20% across all of its markets, with significant growth across mainland Europe and orders up 10%.

Apparel 109

Apparel Shopping Planning Marketing 109

Retail Dive

MAY 1, 2024

The e-commerce giant’s third-party services, advertising, subscriptions and cloud unit generated double-digit revenue increases in the period.

Advertising 119

Advertising 119

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience