Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 275

Employee Engagement Store Operations Consumer Management 275

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Hyken

DECEMBER 3, 2021

Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction. Every employee pledged by signing a commitment letter promising to own and apply the rules throughout their day. . Closing the Operational Gap.

Customer Experience 115

Customer Experience Drop-Shipping Employee Engagement Accounting 115

Retail TouchPoints

JANUARY 14, 2021

This year we’ve also enhanced our demand planning capabilities through Manhattan’s DFIO software. Advanced tools along with dedicated supply chain experts help forecast accurately with demand planning and prevent food waste in the first place. The system assists in spoils mitigation, reducing our waste.

Supply Chain Management 203

Supply Chain Management Finance Employee Engagement Management 203