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Circle K Owner Launches Summer Hiring Spree to find 25,000 New Workers

Retail TouchPoints

Cashiers likely won’t top the list of job openings though, at least in the long term — Alimentation Couche-Tard also recently announced plans to roll out self-checkout systems at 7,000 of its locations in the U.S., Canada and Europe over the next three years.

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. It all depends on multiple factors like the size of the warehouse, the quantity of inventory and the number of orders fulfilled. Sophisticated Automation.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

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Efficiency and Engagement: The Great Balancing Act of Workforce Tech

Retail TouchPoints

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

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Dollar General promotes 18 executives

Mass Relators

Melanie Cook Brian Haug Brian Haug has been promoted to senior vice president, margin planning and analytics. In this role, he leads DG’s merchandise planning and margin forecasting teams. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

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How Retail Workers Can Be Leveraged as Effective Brand Influencers

Retail TouchPoints

So what’s the plan? By reevaluating your compensation model for retail workers and collaborating with brand partners to sponsor employee incentives, there is no doubt you’ll see tremendous gains in employee satisfaction and retention. Workers want to feel valued by their employer. Conclusion.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.