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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We

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Analysis: 6 principles for post-Covid retail

Inside Retail

On one hand, most restrictions have been removed, meaning /business is back to ‘normal’ operations. At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees.

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How Retailers Can Leverage Employee Advocacy in Support of Their Brand Vendors

Wiser

Employee Testimonials: Authentic testimonials from employees about their experiences can serve as powerful advocacy tools. Participation in Industry Events: Employees representing the company at industry events or conferences can boost the company’s profile and reach.

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Collaborating as One Team with a Fully Connected Frontline?

Theatro

This becomes even harder, especially since I can’t see all my team at all times to put in place to provide customer service.” Theatro’s team of retail experts began by assessing the retailer’s current strategy and its store operations’ chain-wide capabilities.

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16 Steps We’re Seeing Retailers Take to Prepare for the Next Normal

Theatro

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. In arriving at these 16 key steps, two takeaways have become clear. The ability to pick up pre-ordered items at the curb will likely be a part of our lives for a while.

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Retail Workforce Management Solutions That Accelerate Execution and Communication

RETAIL MANAGEMENT SOFTWARE

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management.