Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

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Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

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Retail TouchPoints

DECEMBER 12, 2022

Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers that accept returns on behalf of the ecommerce giant. “We After it began accepting Amazon returns, Kohl’s saw a 9% increase in new customers and an 8% bump in revenue, according to Earnest Research.

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Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

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Inside Retail

AUGUST 25, 2023

Camilla, an Australian luxury resort wear brand, has entered the duty-free store operated by Heinemann Australia at Sydney Airport as part of a new pop-up campaign. The post Luxury resort wear brand Camilla opens at Sydney Airport appeared first on Inside Retail.

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365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

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Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Even though Toys ‘R’ Us has been all but absent in the U.S.

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Inside Retail

SEPTEMBER 13, 2023

per cent of total sales – and a 10 per cent increase in productivity gains at physical stores. Sales at CBD stores, its strongest-performing, grew 30 per cent. After excluding lockdown periods in the previous year, sales at CBD stores rose 14.4 Operating gross profit margin declined to 36.4

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Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

SEPTEMBER 19, 2023

and Canada can now access the solution at no additional charge. This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

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Retail TouchPoints

JANUARY 21, 2022

16-18 at New York City’s Javits Center. Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming. Leadership Lessons. We have 70,000 workers in the U.S.

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Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. When it comes to a small-format store, a fraction of what might be available at a large format store is in stock.

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Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance.

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Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January.

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Retail TouchPoints

MARCH 16, 2022

Johnson spent 13 years at Starbucks and joined the top leadership team in 2015, when he was named President and Chief Operating Officer. Although I did not plan to return to Starbucks, I know the company must transform once again to meet a new and exciting future where all of our stakeholders mutually flourish.”.

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Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

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Retail TouchPoints

MARCH 15, 2024

Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s also will open eight new House of Sport locations in 2024, consisting of seven relocations/conversions and one new store at Boston’s Prudential Center. In terms of capital, it will take about $11.5

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Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

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Retail TouchPoints

APRIL 19, 2024

Lowe’s has partnered with the world’s best-known soccer player, Lionel Messi, and his MLS Club Inter Miami CF , for programs that spotlight Messi’s skills at assisting on the field. Lowe’s also will team up with CONMEBOL Copa América 2024 USA , the soccer tournament returning to the U.S.

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Retail TouchPoints

MARCH 26, 2024

“The opportunity to experience a total solar eclipse comes once in a lifetime, and we don’t want our employees to miss out,” said Patrick Bourcy, a Regional Manager at Wegmans in a statement. “We

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Retail TouchPoints

AUGUST 14, 2023

Stores in Napa and Petaluma, Calif. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins. Beginning in 2024, customers in all Starbucks stores across the U.S. Customers using these bins through Oct.

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Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ We’ve got a [Big Game] coming, so in at least two cities you’re going to have a lot of TV sales. 3 shopping day in 2019.

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Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Some stores were left with nothing but the walls.

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Retail Next

OCTOBER 23, 2019

Having a clear return policy in place is good for your business. Research shows that 27 percent of consumers are willing to make a significant purchase from a store that offers free return shipping. Unfortunately, returning products has become a bad habit of so many consumers. Set a Price Limit for Product Returns.

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Retail TouchPoints

FEBRUARY 23, 2021

Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19. Net income for the 13 weeks ended Jan. Investments in technology and supply chain will be needed to support the accelerated shift to digital.

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Retail Gazette

MAY 16, 2024

The tie-up aims to improve store operations, drive greater efficiency for staff and provide shoppers with more efficient and effective service. Sainsbury’s has signed a new five-year partnership with Microsoft, which will see it use AI and machine learning capabilities to accelerate its Next Level Sainsbury’s strategy.

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Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

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365 Retail

MAY 17, 2024

have announced a new five-year strategic partnership aimed at accelerating Sainsbury’s Next Level strategy by leveraging Microsoft’s advanced artificial intelligence (AI) and machine learning (ML) capabilities along with Sainsbury’s extensive datasets. J Sainsbury plc and Microsoft Corp.

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Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels).

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Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Retail Group.

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Retail TouchPoints

SEPTEMBER 22, 2023

Members of the Uber One loyalty program will benefit from $0 delivery fees and up to 10% off Staples orders of $15 or more at selected stores. and Canada at Uber in a statement. The retailer agreed to let its stores function as return centers for Amazon in June 2023 and partnered with DoorDash for deliveries in August 2023.

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Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

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Retail Focus

FEBRUARY 21, 2024

Bright idea Retailers can start by looking at their stores and what they can change to have an almost immediate impact on sustainability. Sara Drawwater, marketing director at Shoplight, said that sustainable retail benefits the environment and aligns with consumer expectations, social responsibility and economic viability.

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Retail TouchPoints

JANUARY 12, 2024

With the Just Walk Out technology, staff members can use their employee badges to pay for items by scanning it at the entrance to the hospital’s food and beverage concessions. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

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