Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 301

Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K is launching its Sip & Save beverage subscription, a pilot program that will offer customers who pay $5.99

Returns 299

Returns Location Planning Marketing 299

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The new stores are being opened in partnership with Leap , a platform that helps retailers open omnichannel-enabled stores.

Returns 264

Returns Location Wholesale Apparel 264

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

Store Operations 52

Store Operations Payment Services Grocer Supermarket 52

Retail TouchPoints

MAY 26, 2021

Post-pandemic, Windsor is positioned in an ideal spot to capitalize on the return to normalcy and deliver accessible fashion for all the social events in our customers’ lives. The rapid increase in our store expansion plan is an exciting next chapter.”.

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Fashion Location Returns Fast Fashion 279

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

Returns 248

Returns Fulfillment Checkout Marketing 248

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Inside Retail

SEPTEMBER 13, 2023

. “Our multi-channel offer is a key strength of these results as we capitalised on customers returning to stores after closures in the prior year, underpinned by our leading customer loyalty proposition in Myer One,” said John King, CEO. Operating gross profit margin declined to 36.4 ” Net profit rose 18.2

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Net Profit Department Stores Returns Store Operations 278

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 298

ATS Returns Consumer Location 298

Retail Wire

MAY 18, 2021

has raised its annual sales and earnings forecast based on a number of factors: stores operating on pre-pandemic terms, pent up shopping demand, increased disposable income and optimism around personal finances and the direction of the U.S. The department store operator announced that same-store sales jumped 63.9

Returns 100

Returns Department Stores Finance Store Operations 100

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors.

Returns 289

Returns Social Commerce Consumer Shipping 289

Retail TouchPoints

NOVEMBER 4, 2022

By executing this transaction, we will intensify our focus on enhancing our operating margin and ROIC [return on invested capital], taking market share in the U.S. Additionally, Lowe’s is merging its Pro organization into the store operations division as well as integrating its merchandising and marketing functions.

Store Operations 356

Store Operations Returns Management Marketing 356

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 278

Returns Customer Experience Location Management 278

Retail TouchPoints

MARCH 16, 2022

Although I did not plan to return to Starbucks, I know the company must transform once again to meet a new and exciting future where all of our stakeholders mutually flourish.”. Schultz will be volunteering his time in the role and will receive $1 in compensation.

Returns 130

Returns Location Planning Store Operations 130

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January.

Returns 162

Returns Consumer Shopping Planning 162

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

MARCH 15, 2024

million of net CapEx to open a House of Sport location, resulting in an expected year-one cash-on-cash return of approximately 35%. “We “In terms of capital, it will take about $11.5

Sporting Goods 290

Sporting Goods Returns Location Planning 290

Retail TouchPoints

APRIL 18, 2024

Whether they place the order there or from their own device, glasses will be delivered within seven to 10 business days; returns and exchanges will be processed online.

Location 264

Location Kiosk Returns Shopping 264

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JANUARY 5, 2021

Contactless Services Can Soothe the Bite of Remote Returns. High sales volumes, particularly in ecommerce, naturally lead to high return volumes, but the pandemic has added an extra wrinkle to an already tricky challenge.

Drop-Shipping 311

Drop-Shipping Merchant Services Returns Shipping 311

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

Returns 241

Returns Payment Services Point of Sale Location 241

Retail Next

OCTOBER 23, 2019

Having a clear return policy in place is good for your business. Research shows that 27 percent of consumers are willing to make a significant purchase from a store that offers free return shipping. Unfortunately, returning products has become a bad habit of so many consumers. Set a Price Limit for Product Returns.

Returns 52

Returns Shipping Finance Consumer 52

Retail Adventures

MAY 14, 2020

Employees should not be allowed to return to work until they have met the criteria to discontinue home isolation , and have consulted with their healthcare provider. Employees should not be required to be tested or provide a doctor’s note in order to return back to work.

Store Operations 59

Store Operations Returns 59

Retail TouchPoints

APRIL 1, 2024

Senior bondholders would drop their claims in return for 90% of the stock in the reorganized company, while senior lenders would be paid in full, either in cash or via new loans. The plan, which could begin being implemented as soon as later this month, also leaves open the possibility of a sale, according to Reuters.

Payment Services 298

Payment Services Planning Returns Management 298

Retail TouchPoints

APRIL 24, 2024

Key elements of the store design and shopper journey include: Bright sections near the store’s entrance to spotlight new and exclusive product releases , giving customers a reason to return; The communal try-on area, a distinct zone at the store’s core that allows consumers to connect and experience the inclusivity of sneaker culture ; Sneaker Hub (..)

Store Layout 264

Store Layout Accessories Location Promotions 264

Retail TouchPoints

JUNE 27, 2023

The 40,000 associate and store manager positions now available also represent Spirit Halloween’s largest seasonal workforce ever. Returning store managers are also eligible for seasonal retention bonuses. Employees will benefit from flexible scheduling, a premium pay incentive program and a 30% employee discount all season long.

Returns 276

Returns Planning Management Location 276

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

Promotions 275

Promotions Returns Location Store Operations 275

Retail TouchPoints

AUGUST 3, 2020

According to Reuters , the Canadian convenience store operator Alimentation Couche-Tard and private-equity firm TDR Capital also were vying to buy Speedway.

Store Operations 264

Store Operations Accounting Returns 264

Retail TouchPoints

APRIL 19, 2024

Lowe’s also will team up with CONMEBOL Copa América 2024 USA , the soccer tournament returning to the U.S. “Partnering with him is the perfect reflection of Lowe’s shared passion for assisting our customers, whether for their business or home.”

Accounting 278

Accounting Returns Marketing ATS 278

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 26, 2024

We appreciate all that our employees do to help our customers prepare for and enjoy events like this, and in return, we welcome the opportunity to make this a celebratory and memorable occasion for them.”

Supermarket 264

Supermarket Returns Location Management 264

Inside Retail

AUGUST 25, 2023

Camilla, an Australian luxury resort wear brand, has entered the duty-free store operated by Heinemann Australia at Sydney Airport as part of a new pop-up campaign.

ATS 130

ATS Department Stores Accessories Fashion 130

Retail TouchPoints

JANUARY 8, 2024

Some thieves and ORC rings used smash-and-grab methods while other bad actors relied on ecommerce claims fraud and returns abuse. On a more drastic scale, imagine that an ORC ring is encouraging participants to return stolen merchandise.

Loss Prevention 261

Loss Prevention Returns Point of Sale Shipping 261