Inside Retail

NOVEMBER 27, 2023

Today’s consumers might browse products online and then feel, try and buy them in physical stores. Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” In fact, Walmart has designed its newest stores to be shopped while being guided by the app. Checkout is moving to frictionless. The bad news?

Checkout 290

Checkout Location Shopping Consumer 290

Retail TouchPoints

JUNE 29, 2021

As retailers collect more data on customer behavior and uncover new patterns and trends, they can use their insights to optimize other store operations — even if those other stores aren’t AI-enabled. They can even optimize in-store merchandising by studying conversion rates based on a mix of products in the same area.

Payment Services 223

Payment Services Checkout Customer Retention Kiosk 223

Retail TouchPoints

OCTOBER 25, 2023

.” Inventory (and the lack thereof) “If you don’t have the item [a customer wants] in the store, how can you make it as easy as possible for the customer to find it? ” Checkout “This is a favorite pain point in retail, so retailers need to ensure things like mobile wallet [acceptance] are super rock-solid.”

Customer Experience 311

Customer Experience Returns Checkout Shopping 311

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be.

Loss Prevention 258

Loss Prevention Visual Merchandising Sporting Goods Store Operations 258

Retail TouchPoints

FEBRUARY 27, 2024

A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return. The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement.

Payment Services 233

Payment Services Wholesale Store Layout Inventory Management 233

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. Retailers should consider how they can maintain some of this efficiency in their stores.

Fulfillment 261

Fulfillment Checkout Store Layout Consumer 261

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

JUNE 7, 2023

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Discount Store 246

Discount Store Shopping ATS Payment Services 246

Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

Checkout 147

Checkout Payment Services Shipping Accounting 147

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. I think down the road that touchless faucets will be a no-brainer.

Management 164

Management Loss Prevention ATS Store Operations 164

Cisco Retail

FEBRUARY 11, 2022

Because she is a loyalty member, Anne avoids waiting in line and starts her mobile contactless checkout using the Francisco Market app. As she completes checkout, she receives a message confirming her purchases and the points earned for her visit. Store Operations.

Marketing 115

Marketing Checkout Kiosk Store Operations 115

Retail TouchPoints

MAY 4, 2021

As such, look for ways to reinvent shopping experiences — perhaps a no-lane, no-touch checkout option; refill stations to replenish commonly used goods such as shampoo or cleaning spray (sustainability sells, after all, to the tune of $150 billion by 2021 ); or omnichannel experiences that blur the digital and physical realms. Are returns up?

Planning 261

Planning Checkout Shopping Consumer 261

Retail TouchPoints

FEBRUARY 1, 2021

These are not buying journeys that will go away: In 2021, retailers that rolled out simple curbside options during the pandemic will put high-tech BOPIS and curbside offerings in place — because many shoppers still don’t want to linger and browse in-store. . Omnichannel shopping. Personalization and changing customer journeys.

Customer Experience 269

Customer Experience Checkout Consumer Marketing 269

I Vend

SEPTEMBER 1, 2022

Retail Technology: Efficient in-store operations. Fast, reliable retail POS system and contactless payments for smooth checkout. Retail data analytics – retails stores need to have a clear view of what products are selling, where and when, and any changes in demand. Retail technology can help to deliver on these goals.

Dead-Stock 98

Dead-Stock Payment Services Sporting Goods Inventory Management 98

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event. This makes clear how radical the impact of digital transformation has been in nearly every industry.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Mass Relators

JUNE 2, 2023

. “Stores remain a top source for inspiration, discovery, and purchase,” Whitney Cooper, Walmart Connect’s head of omnichannel transformation, noted in a recent blog post. “With pandemic shopping behaviors behind us, customers are returning to stores en masse: 88% of our customers purchased in-store last year 2.

Checkout 52

Checkout Advertising Store Operations Shopping 52

V Count

DECEMBER 10, 2021

As retailers and brands look to return to growth in 2022, they will need some help, and measuring retail foot traffic with retail analytics technologies can provide just that. Retail store owners and managers now have access to cutting-edge software that helps them understand how customers behave in their physical locations.

Checkout 52

Checkout Store Operations Management Promotions 52

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov. 17 from 3 to 3:30 p.m. NFT, cryptocurrency and metaverse reality check.

Merchant Services 280

Merchant Services Payment Services Consumer Beauty and Health 280

Inside Retail

MARCH 8, 2022

For years, this has led to convenience store operators buying stock at a Countdown or Pak’N Save store where common items can be bought in volume considerably cheaper than from wholesalers). Sadly, the recommendations will not result in any tangible change for consumers at the checkout.

Wholesale 130

Wholesale Supermarket Consumer Checkout 130

V Count

JULY 9, 2021

Slow-moving lines not only cause shopper frustration but may also affect brand loyalty: 74% of shoppers will go to a competitor’s store if they perceive a faster queue time. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues. Lower Costs.

Management 52

Management Checkout Payment Services Technical Support 52

Wiser

JANUARY 29, 2019

Or, you could have designed a promotion that falls short of expectations and doesn’t generate the desired returns. 3: Ineffective Store Operations. Store operations can be another source of headaches for you, whether your channel marketing efforts are for a brand or retailer. Channel Marketing Problem No.

Marketing 68

Marketing Promotions Store Operations Checkout 68

Retail Adventures

JANUARY 1, 2024

Your return/exchange policy should be comparable to other retailers in your area that sell what you sell. becomes customer-friendly when changed to “We gladly accept returns and exchanges within days. Store Operations 27. Policy signing should be framed and displayed in a prominent place at the cashwrap.

Promotions 52

Promotions Returns Cross Merchandising Markdowns 52

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think.

Payment Services 242

Payment Services Checkout Customer Experience Returns 242

Retail Adventures

AUGUST 25, 2021

Your return/exchange policy should be comparable to other retailers in your area that sell what you sell. becomes customer-friendly when changed to “We gladly accept returns and exchanges within days. Store Operations 27. Policy signing should be framed and displayed in a prominent place at the cashwrap.

Returns 83

Returns Cross Merchandising Promotions Marketing 83

Retail TouchPoints

NOVEMBER 17, 2021

Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Insight #4: In-store experiences have a measurable impact on your retail organization, for better or worse.

Checkout 305

Checkout Customer Experience Shopping Returns 305

Retalon

SEPTEMBER 22, 2021

Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BOPIS, meaning Buy Online, Pickup In-Store, is an order fulfillment option that helps retailers connect their e-commerce channels with their brick-and-mortar storefronts. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail Next

OCTOBER 29, 2019

1 – Returning customers. This is the best type of retail customer because you know them as much as they know and love your store and your services. Returning customers are already converted and loyal to your store , but you still have to keep them coming back again, and hopefully bringing new shoppers along with them.

Merchant Services 59

Merchant Services Payment Services Promotions Returns 59

Retail TouchPoints

DECEMBER 22, 2023

Bridging Physical and Digital Retail Experiences with the Power of QR Codes In order to win over consumers in an increasingly competitive landscape, retailers are turning to technology like QR codes to help bridge in-store experiences with the digital world.

Shopping 266

Shopping Checkout Visual Merchandising Consumer 266

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. Omnichannel Retail strategy – Customers do not want to shop online OR in-store – they want to do both, in a seamless shopping experience.

Payment Services 98

Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

I Vend

SEPTEMBER 14, 2023

Optimising store operations – When it comes to store operations, one of the things that all successful retailers have in common is optimised processes and efficiency. So what are the other five competitive strategies that successful retailers deploy to ensure they come out on top – and stay there?

Payment Services 105

Payment Services Supply Chain Management Store Operations Point of Sale 105

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). These are patients who have volunteered to share their thoughts and opinions with leadership and, in return, hear from our leaders on what we intend to do to improve the experience.

Customer Experience 183

Customer Experience Promotions Consumer Checkout 183

I Vend

DECEMBER 10, 2023

Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns. Point of sale store operations – customers want fast and friction-free checkout, and retailers need to know what has been sold. So inventory management is essential.

Shrinkage 87

Shrinkage Inventory Management Store Layout Checkout 87

Shopper Motion

MARCH 10, 2020

A trip to a retail store isn’t just only about the items the shopper brings to the checkout counter, there is also the vast amount of data that includes the shopping experience as a whole. Woman taking notes about a customer journey in a grocery store. Pros of manual counting. We can capture the customer interactions (e.g.,

Supermarket 52

Supermarket Accounting Shopping Location 52

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

Fulfillment 224

Fulfillment Markdowns Inventory Management Customer Experience 224

Retail Next

NOVEMBER 14, 2019

Staff should be able to direct the shopper to your other store(s) or your website, where an out-of-stock product can be bought. The checkout line is one place where shoppers’ patience is in short supply and delays can result in altercations. Every person who walks into a retail store is a prospect. They end up buying it.

Checkout 52

Checkout Location Fulfillment Management 52