Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be.

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” In fact, Walmart has designed its newest stores to be shopped while being guided by the app. Checkout is moving to frictionless. The bad news?

Checkout 291

Checkout Location Shopping Consumer 291

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

Fulfillment 226

Fulfillment Markdowns Inventory Management Customer Experience 226

Retail TouchPoints

JUNE 7, 2023

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Discount Store 248

Discount Store Shopping ATS Payment Services 248

Retail TouchPoints

MAY 4, 2021

As such, look for ways to reinvent shopping experiences — perhaps a no-lane, no-touch checkout option; refill stations to replenish commonly used goods such as shampoo or cleaning spray (sustainability sells, after all, to the tune of $150 billion by 2021 ); or omnichannel experiences that blur the digital and physical realms.

Planning 263

Planning Checkout Shopping Consumer 263

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event. This makes clear how radical the impact of digital transformation has been in nearly every industry.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov. 17 from 3 to 3:30 p.m. NFT, cryptocurrency and metaverse reality check.

Merchant Services 282

Merchant Services Payment Services Consumer Beauty and Health 282

Cisco Retail

FEBRUARY 11, 2022

She chooses a breakfast panini and sees she has flexible fulfillment options to take her order to go or eat in inside. Because she is a loyalty member, Anne avoids waiting in line and starts her mobile contactless checkout using the Francisco Market app. Store Operations.

Marketing 118

Marketing Checkout Kiosk Store Operations 118

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. I think down the road that touchless faucets will be a no-brainer.

Management 164

Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

FEBRUARY 1, 2021

These are not buying journeys that will go away: In 2021, retailers that rolled out simple curbside options during the pandemic will put high-tech BOPIS and curbside offerings in place — because many shoppers still don’t want to linger and browse in-store. . Omnichannel shopping. Personalization and changing customer journeys.

Customer Experience 271

Customer Experience Checkout Consumer Marketing 271

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS? How does BOPIS work?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail Next

NOVEMBER 14, 2019

Staff should be able to direct the shopper to your other store(s) or your website, where an out-of-stock product can be bought. The checkout line is one place where shoppers’ patience is in short supply and delays can result in altercations. Every person who walks into a retail store is a prospect. They end up buying it.

Checkout 52

Checkout Location Fulfillment Management 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Brands and retailers are connecting with consumers in-store through e-commerce, social media, mobile apps, seasonal kiosks, third-party marketplaces, and more. Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Shopper Motion

MARCH 10, 2020

A trip to a retail store isn’t just only about the items the shopper brings to the checkout counter, there is also the vast amount of data that includes the shopping experience as a whole. Woman taking notes about a customer journey in a grocery store. Pros of manual counting. We can capture the customer interactions (e.g.,

Supermarket 52

Supermarket Accounting Shopping Location 52