Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Returns Fulfillment Checkout Marketing 195

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

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Shipping Drop-Shipping Returns Comparison Shopping 210

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 147

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So Then the merchant takes over for fulfillment, logistics and so on.”.

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Merchant Services Checkout ATS Fulfillment 235

Inside Retail

SEPTEMBER 21, 2021

ShipStation + Shopify Plus’ greater automation capabilities enable your brand to improve shipping efficiency, lower the number of shipments required to fulfil orders, and reduce those air and road miles. Retailers who want to optimise their checkout experience should include clear delivery windows and transparent shipping rates.

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Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

OCTOBER 16, 2020

Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

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Shipping Merchant Services Fulfillment Checkout 266

Retail TouchPoints

SEPTEMBER 26, 2023

At checkout, customers will be presented with several local pickup options where they can collect their item, which now include Pudo outlets. “In parallel, it also opens up new avenues for independent retailers to drive increased foot traffic and revenue streams generated by package collections.”

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Location Drop-Shipping Shipping Returns 191

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Checkout Returns Shipping Promotions 175

Retail TouchPoints

FEBRUARY 6, 2024

The new store also features mobile checkout from anywhere in the store and smart mirrors in fitting rooms that identify the customer’s products, including size and color, as well as offering personalized product or styling recommendations.

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Location Shopping Fast Fashion Checkout 204

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon then sends the order to the store and a retail store associate fulfills it.

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Merchant Services Fulfillment Checkout Location 229

Retail TouchPoints

OCTOBER 27, 2022

Abercrombie is aiming to meet the needs of a changing shopper base that’s on the lookout for more convenient fulfillment options. Shoppers can choose their desired pickup location at checkout and receive a message once their order is ready through tracking updates and shipment notifications. “We

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Fulfillment Checkout Location Returns 147

Retail Focus

MAY 1, 2024

New and Exclusive Releases: Bright new sections near the store’s entrance that prominently spotlight Foot Locker’s latest sneaker releases and trending products, giving customers a reason to return.

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Store Layout Checkout Shopping Planning 147

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Returns – the forecast is that returns, as ever, will increase during holiday season, but that with smart, customer-focussed returns policies, they can act as a differentiator – the research found that customers value policies such offering Buy Online and Return in Store (BORIS), extended return windows and ‘curated exchanges’ instead of returns.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 219

Retail TouchPoints

OCTOBER 25, 2023

” Checkout “This is a favorite pain point in retail, so retailers need to ensure things like mobile wallet [acceptance] are super rock-solid.” That could be an on-the-spot discount or talking about frictionless returns and easier order tracking, to show a shopper how easy it is to shop with you.

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Customer Experience Returns Checkout Shopping 311

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. The surge in ecommerce was enough to create trepidation in the commercial real estate industry.

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Fulfillment Checkout Store Layout Consumer 261

Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

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Inventory Management Management Fulfillment Supply Chain Management 235

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Checkout Payment Services Shrinkage Returns 52

Retail TouchPoints

OCTOBER 4, 2023

Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates.

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Merchant Services Social Commerce Checkout Payment Services 246

Retail Gazette

AUGUST 31, 2023

Under the Buy with Prime app for Shopify, Prime members can select “Buy with Prime” on a product’s detail page before placing their order in Shopify’s checkout. The feature gives Prime members “fast, free delivery and easy returns” according to the online retailer.

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Checkout Fulfillment Promotions Returns 97

Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

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Returns Consumer Checkout Apparel 212

Inside Retail

MARCH 7, 2024

Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction. It has also enabled the brand to ship from store if an item is out of stock.

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Retail TouchPoints

DECEMBER 18, 2020

Key features include one-click checkout for pre-filled shopping carts, expanded payment options such as Alipay and WeChat Pay, a hassle-free returns process , and seamless omnichannel fulfillment options. “We We found the path we were going on wasn’t about finding one great software partner.

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Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

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Planning Checkout Finance Returns 182

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. But if they have two good experiences, they’re hooked for life, so the bar is high.

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Social Commerce Checkout Payment Services Clienteling 276

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

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Payment Services Checkout Shipping Fulfillment 190

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need. And 2021 was itself a record year for foot traffic.

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Checkout Location Shopping Consumer 290

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. As consumers return to stores post-pandemic, they are seeking out intuitive and personalised interactions that surprise and delight, with the option for frictionless self-service.

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Fulfillment Customer Experience Consumer Returns 130

Retail Focus

JANUARY 12, 2023

Checkouts. A robust, streamlined, automated checkout will help boost sales significantly as customers can quickly move from the RFQ/quotation stage to placing an order online literally anytime, anywhere. . No company likes having goods sent back any more than customers like returning them. Customer Follow Up. The result?

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Payment Services Inventory Management Returns Checkout 130

Inside Retail

JUNE 2, 2021

Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site. We see the Target brand as our key asset.

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Department Stores Checkout Management Fulfillment 246

Retail TouchPoints

JULY 11, 2023

” Prime Day Sales that Don’t Happen on Amazon.com Late last year, Amazon unveiled a surprising new service — Buy with Prime , which lets sellers offer all the benefits of Prime membership (simplified payment processing, fast delivery, easy returns) on their own DTC websites. Also, Amazon gets more happy Prime members.

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Payment Services Shipping Checkout Fulfillment 144

365 Retail

NOVEMBER 20, 2023

Brands maintain control over every aspect of their experience, from their data to the look and feel of their ecommerce sites to their content, catalogue, payments, fulfillment, and delivery and returns experience. The post ESW Joins Adobe Technology Partner Program As Gold Partner appeared first on Retail News and Events.

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Merchant Services Payment Services Checkout Fulfillment 57

365 Retail

APRIL 30, 2024

New and Exclusive Releases: Prominently displayed near the entrance, these sections highlight Foot Locker’s latest sneaker releases and trending products, enticing customers to return. Frank Bracken, Executive Vice President and Chief Commercial Officer of Foot Locker, Inc.,

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Checkout Accessories Fulfillment Planning 67