Sat.May 18, 2024 - Fri.May 24, 2024

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Retail Experience: Insights into the Future of Shopping

Tokinomo

Empower Your Employees with Data-Driven Decision Making: Delivering an exceptional retail experience is paramount. It's not just about offering great products; it's about crafting an environment where customers feel valued and engaged. From personalized service to strategic inventory management, every aspect of the retail experience plays a crucial role in attracting and retaining customers.

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Microsoft Believes It Has Found a Way To Put PCs Back on the Map

Retail Wire

Microsoft has taken a significant step by incorporating artificial intelligence into its Windows operating system, introducing new AI-enhanced computers designed to revive lagging PC sales.

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Can AI help shrink fast fashion’s carbon footprint? New research is promising

Inside Retail

A new study demonstrates how AI can revolutionise fast fashion by improving supply chain efficiencies and in turn reducing the industry’s carbon footprint. The fast fashion industry is valued at US$2.5 trillion and employs some 75 million people, however, its economic impact is underscored by its environmental pollution. A team of international researchers has demonstrated how the fast fashion industry can better harness AI-driven technologies for climate action and reduce its 10 per cent contri

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Shopify’s Double-Edged Sword: Tackling Accounting Complexities with Automation

Retail TouchPoints

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. Shopify, originally a beacon for small and medium-sized enterprises, is now expanding its reach to larger corporations. However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and often underestimated task of recognizing and booking revenue in the ecommerce domain.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Morrisons sued by French giant over £2.5bn petrol forecourts deal

Retail Gazette

Morrisons is being sued by a subsidiary of French giant Bouygues, over its £2.5bn deal to sell its petrol forecourts. In the wake of the sale, the supermarket abandoned a EV charging agreement it had signed in 2019 with Equans EV Solutions, which is owned by the French conglomerate, which gave it exclusive rights to install chargers at 273 of its forecourts.

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BMW, Jaguar Land Rover, and Volkswagen Used Banned Chinese Parts

Retail Wire

BMW, Jaguar Land Rover (JLR), and Volkswagen (VW) have been found to have utilized components from a banned Chinese firm, implicating potential ties to forced labor practices.

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More Trending

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3 Brands Making AR the Star of the Customer Experience

Retail TouchPoints

Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.

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Morrisons braces for disruption as warehouse staff strike to protect their pensions

Retail Gazette

Morrisons has warned of disruptions as nearly 1,000 warehouse workers walk out for the next three days in a dispute over pensions. Employees at the supermarket’s Gadbrook in Cheshire and Wakefield in West Yorkshire distribution centres, who have begun the first of two strikes, claim the cut in company contributions to their pensions is worth up to £10m a year.

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Oakland To Sell A’s Stadium as Team Relocates to Las Vegas

Retail Wire

In a significant development marking the end of an era, the city of Oakland has agreed to sell its stake in the stadium that has been home to the Oakland Athletics since 1968.

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Pandora GM talks Pamela Anderson and the brand’s foray into fashion

Inside Retail

Pandora is on a quest to be the world’s most desirable jewellery brand, not just the largest, but what’s fashion got to do with it? Earlier this month, 200 carats of Pandora lab-grown diamonds graced the decolletage of Pamela Anderson at the Met Gala. And its newest collection, Essence, debuted at the sold-out closing night runway at Australian Fashion Week (AFW), alongside on-site activations including a personalisation station.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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Simon to Replace JCPenney with Luxury Apartments at San Diego’s Fashion Valley

Retail TouchPoints

Simon has unveiled plans for the next wave of redevelopment for its Fashion Valley shopping center in San Diego, which will include the addition of 850 multi-family luxury residences by AMLI Residential. Development of the residential component will begin immediately following JCPenney ‘s planned closure at the end of 2025 and is expected to be completed in late 2026.

Fashion 286
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Ted Baker: US stores and website close following UK collapse

Retail Gazette

Ted Baker has closed its North-American shops and website amid the embattled chain’s collapse into administration. It has been reported that 31 of the fashion retailer’s US sites and nine of its Canada shops are shutting, while shoppers across both regions can also no longer use Ted Baker’s website, according to Fashion Network. Speaking to Drapers , Ted Baker parent company Authentic Brands Group said: “We are close to finalising agreements with new partners to operate T

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Power Outage Halts Amtrak Trains, Stranding Thousands

Retail Wire

A power outage halted Amtrak trains on Wednesday evening, causing thousands of passengers to be stranded — and they're not the only ones affected by the outage.

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What it takes for emerging designers to break into Australia’s fashion industry

Inside Retail

While established fashion brands are attempting to find solid ground in the current economic downturn, a new guard of Australian designers are trying to get their foot in the door. Fashion is an industry that worships breakthrough talent but gaining access to the necessary resources to innovate and disrupt is half the battle. Australian Fashion Week’s Next Gen runway spotlighted emerging brands Emily Watson, Potirakis, House of Campbell and Amy Lawrence as the industry’s next frontier.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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The 2024 Brand Experience Award Winners are…

Retail TouchPoints

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment.

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Victorian Plumbing acquires Victoria Plum for £22.5m

Retail Gazette

Victorian Plumbing has acquired online only UK bathroom retailer Victoria Plum as it looks to accelerate its growth. The bathroom specialist snapped up its rival for £22.5m, which it said represents 0.5x the company’s estimated annual revenue and “reflects the significant strategic value of the Victoria Plum brand and its associated intellectual property”.

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Sam Altman Reponds to Employee Equity Issues

Retail Wire

On Saturday, OpenAI CEO Sam Altman stated that employees of the company who departed without signing a non-disparagement agreement risked forfeiting vested equity, though the policy remained unused.

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‘Speechless’: Aussie sportswoman Mary Fowler gets her own Barbie doll

Inside Retail

Barbie is celebrating Australian footballer Mary Fowler, alongside eight other athletes, for the fashion doll’s 65th anniversary. “When I saw myself as Barbie for the first time, it was crazy; I was honestly just a bit speechless. I never would have thought that I’d have a Barbie that looks just like me,” said Fowler. “Being a positive influence, and seeing young girls recreate my look has been so special, and to finally hold my doll and see her wear my bubble braid

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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#RICE24 Solution Spotlight: iAdvize Copilot’s AI-Powered Chatbots Tackle Ecommerce Abandonment

Retail TouchPoints

To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But when consumers cannot quickly find the products they’re looking for or easily get answers to their questions, they are more likely to abandon the ecommerce site altogether. With iAdvize Copilot , iAdvize’s generative AI-powered chatbot, more than 100 online retailers and direct-to-consumer (DTC) brands are empowering customers to discover, choose and buy more — resulting in a 10X

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Superdry prepares for emergency sale if creditors reject rescue plan

Retail Gazette

Superdry is preparing to run an emergency four-week sale process if creditors reject chief executive Julian Dunkerton’s restructuring plan. According to Sky News , the struggling retailer will commence an accelerated M&A process if the plan is not approved by creditors in the coming weeks. As part of Superdry’s proposal , Dunkerton would inject £8m in an open offer available to other shareholders or £10m in a placing that would only be accessible to him.

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Waymo Safety Probe Turns Up More Incidents

Retail Wire

The National Highway Traffic Safety Administration (NHTSA) has uncovered nine additional incidents involving Waymo's self-driving vehicles, raising fresh concerns about their safety and performance. This development comes after the U.S. auto safety regulator initiated an investigation earlier this month following 22 reports of Waymo's robotaxis displaying potentially hazardous driving behavior.

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The power of Invisible PR in retail

Inside Retail

In the ever-changing world of retail, where each interaction with a customer has the power to mould perceptions of a brand, there lies a potent yet often underappreciated force: Invisible PR. In my extensive experience working with retail behemoths such as Adidas, Nike, Sneakerboy and Westfield for over two decades, I have observed the profound impact of Invisible PR on brand reputation and customer devotion.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Ebay Recommerce Report Finds that Buying Used is Becoming a Lifestyle Choice

Retail TouchPoints

Ebay , the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing. In fact, saving money was the number one reason consumers indicated for purchasing “pre-loved” goods, with 62% ranking it as their top driver, followed by: Sustainability /environmental benefits ( 2

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Thriving in the new e-commerce landscape: 4 trends shaping customer experience

Retail Customer Experience

Retailers are collaboratively working with sellers to strategically target specific buyers across websites and channels. This involves a coordinated effort to prioritize streamlined management processes that contributes to a seamless user experience.

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Godfather of AI Suggests a Universal Basic Income

Retail Wire

Renowned computer scientist Professor Geoffrey Hinton is advocating for urgent governmental intervention amidst rising concerns over AI-induced job displacement and widening inequality. His expert opinion is not to be taken lightly since he is often hailed as the "godfather of artificial intelligence.

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Top Bunnings management depart in ‘reshaping’

Inside Retail

Four executives in Bunnings’ management team have departed the hardware chain in a move that was described as a “reshaping” rather than a restructure. Chief commercial officer Ben McIntosh, chief transformation officer Leah Balter, and GM of corporate affairs Maria McCarthy have exited the company. Jen Tucker, the director of merchandise, also decided to leave following a family bereavement.

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Get MACH Ready with Orium, Commercetools, and Contentstack

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Federal Watchdog Institutes Consumer Protections for BNPL Purchases

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

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Ocado inks Getir customer acquisition deal

Retail Gazette

Ocado Retail has struck a deal with fallen rapid grocery delivery service Getir to send communications and promotions to its former users. Former customers were sent emails urging them to switch to the online grocer’s own rapid service Zoom by Ocado, The Grocer reported. Recipients were told Zoom offers “the same smart shopping experience” as Getir, but with “five times the choice” and “the best of M&S”.

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Petaluma’s Annual American Graffiti Celebration

Retail Wire

This weekend, Petaluma gears up for its annual homage to the iconic film "American Graffiti" with an array of festivities sure to delight car enthusiasts and nostalgia seekers alike.

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Uniqlo’s US expansion: Has the parent learned its lessons?

Inside Retail

Fast Retailing, the parent company of Japan apparel retailer Uniqlo , has announced the locations for 11 new stores in the US, on its way to a target of 20 openings in North America this year, which in turn is the first instalment on its plan to reach 200 stores in 2027. The 11 openings so far announced are all in malls. Five of them are ‘A-quality’ malls in the metro areas of Dallas and Houston, Texas, a state in which Uniqlo so far has no physical store presence.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.