Inside Retail

MAY 27, 2024

The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.

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Retail Wire

MAY 27, 2024

National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.

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Inside Retail

MAY 27, 2024

Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com

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Retail TouchPoints

MAY 27, 2024

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Inside Retail

MAY 27, 2024

Australian retail sales increased by a mere 1.3 per cent to $35.7 billion in April, according to Australian Bureau of Statistics (ABS) data. On a month-on-month basis, sales rose by just 0.1 per cent in April after falling 0.4 per cent in March. The highest year-on-year growth was in the ‘other retailing’ category, which includes cosmetics, sports and recreational goods, up by 4.7 per cent.

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Retail Wire

MAY 27, 2024

Frontier Airlines' CEO, Barry Biffle, says requesting the services when you don't need them causes delays for passengers.

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Retail Wire

MAY 27, 2024

In response to the persistent inflation affecting the economy, Johnny Morris, the founder and CEO of Bass Pro Shops, has reaffirmed the brand's commitment to affordability. With inflation currently at 3.4%, above the Federal Reserve’s 2% target, Morris acknowledged the reality of rising costs and emphasized that the hunting, fishing, and outdoor sporting brand will maintain its focus on delivering value to its customers.

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Inside Retail

MAY 27, 2024

In e-commerce, the delivery experience matters. A lot. According to new Inside Retail research, shoppers really do judge brands by the quality of their deliveries. The question is, what do they want at each stage of the delivery journey? From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you.

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Retail Wire

MAY 27, 2024

China is significantly bolstering its semiconductor industry with a historic investment of $47.5 billion, reflecting its strategic push to become a global leader in advanced technology. This substantial fund comes as part of China's broader ambition to achieve technological self-reliance amid escalating tensions with the United States over chip exports.

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Inside Retail

MAY 27, 2024

Independently owned pet chain PetO is set to triple its revenue to $200 million following its acquisition of 41 retail stores and 25 vet clinics divested from PetStock and Woolworths’ investment deal. Established by brothers Nick Greenhalgh and David Rowe in 2006, PetO is a family-owned and operated business that has become an established brand in Sydney.

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Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Shopping

Retail Wire

MAY 27, 2024

The European Central Bank (ECB) is poised to reduce interest rates in its upcoming meeting, marking a significant shift in monetary policy aimed at addressing the current economic landscape. Recent statements from key ECB officials, including Olli Rehn and Philip Lane, suggest that the decision to cut rates is nearly certain.

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Inside Retail

MAY 27, 2024

Walmart has revealed a relationship with fashion tech firm Unspun which aims to reduce the environmental impact of garment manufacturing. Unspun, a Hong Kong and California-based fashion tech startup co-founded by Walden Lam, has been developing scalable made-on-demand technology to produce high-end denim jeans to order. The company has created Vega, the world’s first 3D weaving technique that efficiently converts yarn into clothes.

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Retail Wire

MAY 27, 2024

On Sunday, Elon Musk's artificial intelligence startup, xAI, announced that it has successfully raised $6 billion in a recent funding round, marking one of the biggest deals within the rapidly growing field.

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Inside Retail

MAY 27, 2024

Chinese e-commerce platform AliExpress has welcomed former footballer David Beckham as its new global brand ambassador to mark the upcoming UEFA Euro. The company has also launched a campaign in which the sports icon will help customers ‘Score More with AliExpress’ and get closer to the action during the football event. According to the firm, users will have the chance to take part in a series of interactive games to win exclusive discounts and time-limited prizes, including match ti

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Retail Wire

MAY 27, 2024

Off-price retailers such as TJX Companies and Ross continue to see sales increase and are capturing market share from competitors.

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Inside Retail

MAY 27, 2024

New Zealand apparel label Rodd & Gunn has opened its Sydney flagship store within the landmark CBD shopping destination, Martin Place. The 150sqm store is housed in a heritage retail space, with its design incorporating architectural highlights that showcase the label’s timeless collections. The brand has released its new winter collection, Beyond the Horizon, which features Italian denim, leather jackets, Woolmark-certified tailored coats, and Australian cotton-spun sweaters.

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Retail Wire

MAY 27, 2024

Eli Lilly is hoping to bridge the gap between supply and demand for the weight loss drugs.

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LS Retail

MAY 27, 2024

©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.

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Planning 103

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Cisco Retail

MAY 27, 2024

Preparing for the Cisco Enterprise Network Assurance (ENNA) exam can be a challenge. Make it easier by signing up for free network assurance prep today.

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Retail Gazette

MAY 27, 2024

Retail Gazette + Genesys recently ran an insightful webinar tailored for retailers seeking to enhance their customer experience and drive business success in the digital age. In this session, we explored: Strategies to minimise time to value for retailers while maximising speed and satisfaction for customers Explore how to ensure quality, foster loyalty, and proactively shape the future of CX in retail Using technology to encompass distribution service, product feedback innovation, and beyond D

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Retail Minded

MAY 27, 2024

A trade show is a competitive playground where multiple upcoming businesses are eyeing consumer attention. It presents an excellent opportunity for you to network and generate immediate leads. However, how do you attract visitors who are spoilt for choices in the event and probably have short attention spans? You need something that serves two purposes: it is relevant to the ecosystem and is eye-catching.

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Retail Gazette

MAY 27, 2024

Boohoo is facing a shareholder revolt over plans to pay its bosses bonuses despite pulling in substantial losses over the year. The retailer faced criticism for setting out £1m payouts in its annual report as it failed to meet its financial targets. Several of the business’s shareholders have planned to vote against its proposals to pay the bonuses to co-founders Carol Kane and Mahmud Kamani as well as CEO John Lyttle during its annual general meeting in June, according to The Sunday Times

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Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

Customer Experience

Inside Retail

MAY 27, 2024

How was your Black Friday weekend last year? No really. Was it actually profitable? Because on one hand, consumers spent record amounts during cyber weekend last year, leading to large year-on-year growth for retail in November. But, and this is a big but, this was almost entirely matched by a large decline in December, which looks even worse when we account for inflation.

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Inside Retail

MAY 27, 2024

Walmart CEO Doug McMillon told investors on May 16, with not much hyperbole, that his company had “delivered a great quarter to start the year”. The American retail giant under-promised and over-delivered yet again. Consolidated revenue for the first quarter ending April 30 rose by 6.0 per cent, year over year, to US$161.5 billion, with the extra Leap Year day this year contributing about 1 per cent of the growth.

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Inside Retail

MAY 27, 2024

Cettire denied allegations that non-genuine products are being sold on the luxury fashion retailer’s online platforms. “Cettire has the utmost confidence in the sustainability of its supply chain and the authenticity of all products available and sold via its platform,” said Cettire in a statement. “The company confirms it does not have any product suppliers located in China, the Marshall Islands, Hong Kong, the Philippines, or Vietnam.” Cettire’s comment came

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Inside Retail

MAY 27, 2024

Fashion retailer Dior tapped Australian swimming champion Emma McKeon as an ambassador for the Olympic and the Paralympic Games in Paris this year. Dior said the partnership reflects the luxury brand’s admiration for sporting values such as discipline, perseverance, and respect – and, most of all, going beyond limits. In an Instagram post, McKeon said she is “honoured to be a Dior ambassador for the Paris Olympic Games.” “I have long been an admirer of Christian Dior and I coul

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Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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