Mon.May 27, 2024

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ACCC allows talks among retailers, others over cash transit plight

Inside Retail

The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.

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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.

Returns 279
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Country Road Group investigates handling of sexual harassment complaints

Inside Retail

Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com

Fashion 289
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Top Deals for National Hamburger Day 2024

Retail Wire

National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.

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Protect Your Businesss Online Reputation with These Expert Tips

In today's digital world, your online reputation can make or break your business. Protecting it requires proactive strategies, from monitoring customer reviews and social media mentions to responding professionally and showcasing positive feedback. This guide will help you establish a strong online presence, address negative comments effectively, and leverage SEO to highlight your best qualities.

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Australian retail sales slightly up in April

Inside Retail

Australian retail sales increased by a mere 1.3 per cent to $35.7 billion in April, according to Australian Bureau of Statistics (ABS) data. On a month-on-month basis, sales rose by just 0.1 per cent in April after falling 0.4 per cent in March. The highest year-on-year growth was in the ‘other retailing’ category, which includes cosmetics, sports and recreational goods, up by 4.7 per cent.

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Eli Lilly Invests $5.3B in Indiana Plant for Mounjaro, Zepbound

Retail Wire

Eli Lilly is hoping to bridge the gap between supply and demand for the weight loss drugs.

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More Trending

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Frontier Airlines Urges Crackdown on ‘Rampant Abuse’ of Wheelchairs

Retail Wire

Frontier Airlines' CEO, Barry Biffle, says requesting the services when you don't need them causes delays for passengers.

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How niche fandoms power Levi’s most successful collabs

Inside Retail

The inventor of the blue jeans, Levi Strauss & Co, is leaning into collaboration to drip brand heat throughout the year. “Which brand can say that they’re the inventor of the blue jean,” Nuholt Huisamen, managing director of Levi Strauss & Co for East Asia Pacific, told Inside Retail. “Each time I say that I get goosebumps, the blue jean is arguably the most impactful apparel item on the planet,” he stated.

Consumer 264
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Why TJX and Ross Are on Track for Continued Growth

Retail Wire

Off-price retailers such as TJX Companies and Ross continue to see sales increase and are capturing market share from competitors.

Marketing 147
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How online shoppers really judge your delivery experience: new research revealed

Inside Retail

In e-commerce, the delivery experience matters. A lot. According to new Inside Retail research, shoppers really do judge brands by the quality of their deliveries. The question is, what do they want at each stage of the delivery journey? From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Bass Pro Shops CEO Focuses on Affordability Amid Inflation

Retail Wire

In response to the persistent inflation affecting the economy, Johnny Morris, the founder and CEO of Bass Pro Shops, has reaffirmed the brand's commitment to affordability. With inflation currently at 3.4%, above the Federal Reserve’s 2% target, Morris acknowledged the reality of rising costs and emphasized that the hunting, fishing, and outdoor sporting brand will maintain its focus on delivering value to its customers.

Shopping 130
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PetO to triple revenue after acquiring PetStock from Woolworths

Inside Retail

Independently owned pet chain PetO is set to triple its revenue to $200 million following its acquisition of 41 retail stores and 25 vet clinics divested from PetStock and Woolworths’ investment deal. Established by brothers Nick Greenhalgh and David Rowe in 2006, PetO is a family-owned and operated business that has become an established brand in Sydney.

Consumer 246
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China is Spending $47.5 Billion For Chip Industry

Retail Wire

China is significantly bolstering its semiconductor industry with a historic investment of $47.5 billion, reflecting its strategic push to become a global leader in advanced technology. This substantial fund comes as part of China's broader ambition to achieve technological self-reliance amid escalating tensions with the United States over chip exports.

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Dior taps Australian Emma McKeon as Olympics ambassador

Inside Retail

Fashion retailer Dior tapped Australian swimming champion Emma McKeon as an ambassador for the Olympic and the Paralympic Games in Paris this year. Dior said the partnership reflects the luxury brand’s admiration for sporting values such as discipline, perseverance, and respect – and, most of all, going beyond limits. In an Instagram post, McKeon said she is “honoured to be a Dior ambassador for the Paris Olympic Games.” “I have long been an admirer of Christian Dior and I coul

Fashion 147
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5 Tips to Build a Strong Web Presence for Your Small Business

Creating a solid web presence is crucial for small business success in today's digital world. This blog covers five essential tips to help you build and strengthen your online presence. Learn how to create a professional website, optimize it for search engines, and leverage social media to engage with your audience. We'll also guide you on the importance of local listings and how to maintain a consistent brand across all platforms.

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European Central Bank Set to Cut Interest Rates Next Week

Retail Wire

The European Central Bank (ECB) is poised to reduce interest rates in its upcoming meeting, marking a significant shift in monetary policy aimed at addressing the current economic landscape. Recent statements from key ECB officials, including Olli Rehn and Philip Lane, suggest that the decision to cut rates is nearly certain.

ATS 130
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How Walmart’s partnership with Unspun is reshaping apparel retailing

Inside Retail

Walmart has revealed a relationship with fashion tech firm Unspun which aims to reduce the environmental impact of garment manufacturing. Unspun, a Hong Kong and California-based fashion tech startup co-founded by Walden Lam, has been developing scalable made-on-demand technology to produce high-end denim jeans to order. The company has created Vega, the world’s first 3D weaving technique that efficiently converts yarn into clothes.

Apparel 130
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Elon Musk’s xAI Secures $6B Backing in New Funding Round

Retail Wire

On Sunday, Elon Musk's artificial intelligence startup, xAI, announced that it has successfully raised $6 billion in a recent funding round, marking one of the biggest deals within the rapidly growing field.

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The virtuous circles driving growth at Walmart

Inside Retail

Walmart CEO Doug McMillon told investors on May 16, with not much hyperbole, that his company had “delivered a great quarter to start the year”. The American retail giant under-promised and over-delivered yet again. Consolidated revenue for the first quarter ending April 30 rose by 6.0 per cent, year over year, to US$161.5 billion, with the extra Leap Year day this year contributing about 1 per cent of the growth.

ATS 130
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Today in Global Small Business: Remember and Honor

LS Retail

©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.

Planning 104
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Scored!: AliExpress signs on David Beckham as global ambassador

Inside Retail

Chinese e-commerce platform AliExpress has welcomed former footballer David Beckham as its new global brand ambassador to mark the upcoming UEFA Euro. The company has also launched a campaign in which the sports icon will help customers ‘Score More with AliExpress’ and get closer to the action during the football event. According to the firm, users will have the chance to take part in a series of interactive games to win exclusive discounts and time-limited prizes, including match ti

Consumer 130
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Jumpstart your studies for ENNA with Network Assurance Prep

Cisco Retail

Preparing for the Cisco Enterprise Network Assurance (ENNA) exam can be a challenge. Make it easier by signing up for free network assurance prep today.

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Rodd & Gunn chooses heritage site for Sydney flagship

Inside Retail

New Zealand apparel label Rodd & Gunn has opened its Sydney flagship store within the landmark CBD shopping destination, Martin Place. The 150sqm store is housed in a heritage retail space, with its design incorporating architectural highlights that showcase the label’s timeless collections. The brand has released its new winter collection, Beyond the Horizon, which features Italian denim, leather jackets, Woolmark-certified tailored coats, and Australian cotton-spun sweaters.

Apparel 130
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Boost Your Website Traffic with These Proven Strategies

Driving traffic to your website is key to growing your business online. In this blog, we explore proven strategies to attract more visitors and boost engagement. Learn how to optimize your site for search engines, leverage social media, and create compelling content that resonates with your audience. We’ll also cover the importance of email marketing, online advertising, and analyzing your traffic to refine your approach.

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How to accelerate retail success

Retail Gazette

Retail Gazette + Genesys recently ran an insightful webinar tailored for retailers seeking to enhance their customer experience and drive business success in the digital age. In this session, we explored: Strategies to minimise time to value for retailers while maximising speed and satisfaction for customers Explore how to ensure quality, foster loyalty, and proactively shape the future of CX in retail Using technology to encompass distribution service, product feedback innovation, and beyond D

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Cettire denies non-genuine products allegations

Inside Retail

Cettire denied allegations that non-genuine products are being sold on the luxury fashion retailer’s online platforms. “Cettire has the utmost confidence in the sustainability of its supply chain and the authenticity of all products available and sold via its platform,” said Cettire in a statement. “The company confirms it does not have any product suppliers located in China, the Marshall Islands, Hong Kong, the Philippines, or Vietnam.” Cettire’s comment came

Fashion 130
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Boohoo hit with shareholder revolt over ‘outrageous’ exec bonuses

Retail Gazette

Boohoo is facing a shareholder revolt over plans to pay its bosses bonuses despite pulling in substantial losses over the year. The retailer faced criticism for setting out £1m payouts in its annual report as it failed to meet its financial targets. Several of the business’s shareholders have planned to vote against its proposals to pay the bonuses to co-founders Carol Kane and Mahmud Kamani as well as CEO John Lyttle during its annual general meeting in June, according to The Sunday Times

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Four Creative Trade Show Booth Ideas For Your Retail Brand to Attract More Visitors

Retail Minded

A trade show is a competitive playground where multiple upcoming businesses are eyeing consumer attention. It presents an excellent opportunity for you to network and generate immediate leads. However, how do you attract visitors who are spoilt for choices in the event and probably have short attention spans? You need something that serves two purposes: it is relevant to the ecosystem and is eye-catching.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.