Tue.May 28, 2024

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Kate Spade CEO: “The power of TikTok for product discovery is incredible”

Inside Retail

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. And how the brand is harnessing the power of TikTok, through social listening. Before joining the Kate Spade New York team, Fraser was the president at Marc Jacobs, CEO at Anne Klein and had worked in the executive teams of Escada a

Boutique 256
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Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Retail TouchPoints

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. Chief among the dozens of new tools announced across both events was a roster of enhancements to the company’s core product, Google Search.

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Queensland retailers face strict new laws on display, sale of knives

Inside Retail

A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.

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Amazon Fresh Is the Newest Retailer To Slash Prices for Inflation-Conscious Consumers

Retail Wire

Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.

Consumer 264
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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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“Been here before”: What’s changed since the last attempt at an ARA-NRA merger?

Inside Retail

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Or are they? Am I simply reading some archived stories from more than a decade ago and as recently as 2019 when merger proposals were abandoned ? It is a major step forward for an industry facing significant challenges if indeed the two most important associations representing retailers have finally come to the realisation that a merger was logical, ne

ATS 261
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TJX Leans into Off-Price Wave with Long-Term Plans for 1,300 New Stores

Retail TouchPoints

As continued inflation drives consumers toward more cost-conscious shopping, TJX — the parent company of TJ Maxx , Marshalls , HomeGoods and Sierra — sees an opportunity for expansion. CEO and President Ernie Herrman told analysts on a call discussing the company’s results for Q1 2025 (which ended May 4, 2024) that he plans to expand the conglomerate’s store footprint by at least 1,300 stores “over the long term.

Planning 260

More Trending

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Walmart, Capital One End Contentious Credit Card Partnership

Retail TouchPoints

Capital One Financial and Walmart have officially ended a partnership that had designated Capital One as the exclusive issuer of Walmart consumer credit cards. The companies first teamed up in 2019 after Walmart chose not to renew its deal with Synchrony Financial, but the partnership hit a rough patch in 2023 when Walmart filed a lawsuit to exit its contract early, alleging that the financial institution was falling short on customer service requirements.

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T-Mobile Acquires US Cellular in $4.4 Billion Deal

Retail Wire

T-Mobile has announced its acquisition of U.S. Cellular’s wireless operations and a substantial portion of its spectrum assets.

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Buy it Like Beckham: Soccer Superstar Named AliExpress Global Ambassador

Retail TouchPoints

Alibaba Group ’s international marketplace AliExpress has tapped sports and lifestyle icon David Beckham to be its new global ambassador, reinforcing the retailer’s role as the exclusive global ecommerce partner of UEFA EURO 2024. The international soccer tournament will take place June 14 to July 14, 2024 in 10 German host cities with 24 national teams competing.

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Alibaba Signs David Beckham as Brand Ambassador

Retail Wire

Alibaba has announced that retired soccer star David Beckham has signed on as the new global brand ambassador.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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Guess? Names Andy Rosen as Executive Chairman

Retail TouchPoints

Guess? Inc. has appointed Andrew Rosen as Executive Chairman of Rag & Bone , which operates as an independent brand within the Guess? portfolio. Guess? and WHP Global joined forces to purchase Rag & Bone in February 2024 ; Guess? owns all of Rag & Bone’s operating assets, while the retailer and WHP Global jointly own the Rag & Bone intellectual property.

ATS 209
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Grill’d hires chef Matt Wilkinson as consultant

Inside Retail

Grill’d has named chef and restaurateur Matt Wilkinson as a consultant – just ahead of International Burger Day. “Having Matt on board will significantly impact Grill’d. His culinary expertise and dedication to food, local suppliers and sustainability perfectly align with our mission to provide healthy, delicious and nutritious options to our customers,” said Simon Crowe, Grill’d founder.

Shopping 162
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Ocode and Akeneo join forces to help brands implement the DPP (Digital Product Passport)

Retail Focus

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require

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Virginia Tech Firm Fined for Discriminatory Job Posting

Retail Wire

A Virginia-based company, Arthur Grand Technologies Inc., has agreed to pay a $7,500 civil penalty following a discriminatory job posting that drew the attention of the DOJ.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Søstrene Grene opens debut Hampshire store at Festival Place

Retail Focus

Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the

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Cracker Barrel To Change Menu and Pricing Via ‘Strategic Transformation Plan’

Retail Wire

There are big changes coming for the beloved restaurant.

Planning 246
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How to make customer support a value add, not a cost

Inside Retail

Customer service, whether it’s self-service or a human interaction, is often the most salient touchpoint of the entire customer journey. And in many cases, it becomes a focus of the customer experience (CX) only when things go wrong. A frustration point for many customers is being put on hold in call centres. It starts with conflicting messages, where an automated system tells them their “call is very important” but then puts them in a queue for several minutes.

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Hess Shareholders Approve $53 Billion Chevron Merger Amid Exxon Dispute

Retail Wire

In a major development within the oil industry, Hess shareholders have approved the company’s $53 billion acquisition by Chevron.

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Get MACH Ready with Orium, Commercetools, and Contentstack

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“We see opportunity in changes”: BA&SH CEO on the evolving luxury market

Inside Retail

French womenswear brand BA&SH recently re-opened its Asia flagship shop in Hong Kong’s IFC mall. In an exclusive interview with Inside Retail , global CEO Pierre Arnaud Grenade discussed the brand’s expansion plans. “Our philosophy is to offer the ideal wardrobe that empowers women in their important life moments with joy, confidence and energy,” he told Inside Retail.

Marketing 130
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Sneaker Brands Compete To Uncover the Next Super Foam Innovation

Retail Wire

When designers at the Boston-based New Balance proposed adding a cushy foam to increase the midsole by approximately 2 millimeters, they had pushback.

ATS 130
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RecycleSmart raises $1.15m as demand for responsible recycling surges

Inside Retail

Australian waste technology company RecycleSmart has reported that it managed to raise $1.15 million from 1014 investors, allowing it to accelerate its national expansion plans as demand increases for its responsible recycling services. Dubbed as Australia’s “Uber for waste,” RecycleSmart collects almost everything that cannot be placed in the yellow council bins (such as batteries, soft plastics, coffee pods, blister packs, vapes, polystyrene, electronics, and clothes) and recycles or repurpose

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Driving Retail Innovation with AI-Powered Predictive Pricing

Intelligence Node

Today’s digital retail landscape is increasingly competitive, and the ability to predict and proactively respond to market changes has become the need of the hour. Traditional pricing strategies, which are. The post Driving Retail Innovation with AI-Powered Predictive Pricing appeared first on Blog.

Marketing 104
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Toyota, Mazda, and Subaru Challenge Tesla With Combustion Engines

Retail Wire

Toyota has joined forces with Mazda and Subaru to implement the new engines.

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Ocado to leave FTSE 100 after share price collapse

Retail Gazette

Ocado is set to leave the FTSE 100 after a drop in its share price, piling pressure on the business to consider ditching London for New York. The online grocery firm will be axed from the index during a quarterly reshuffle, according to the London Stock Exchange, after its valuation fell from a £22bn high in the pandemic to £3.6bn as of yesterday (28 May).

Marketing 124
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At Monster Mini Golf customer experience is all about fun

Retail Customer Experience

At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be sharing his CX strategy at the upcoming ICX Summit.

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JD Sports, Iceland and Boots bosses rally behind Labour party

Retail Gazette

JD Sports chairman Andy Higginson and Iceland boss Richard Walker are among the 120 business leaders who have given their backing to Labour as the “party of change” ahead of the general election. In an open letter to The Times, the leaders said “it is time for a change” as the UK economy has been “beset by instability, stagnation, and a lack of long-term focus for too long now” Alongside the retail bosses, the letter has been signed by Pete Bowyer, director of

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From Data to Decisions: Maximizing Retail Potential With AI

Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt

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United Airlines Flight Aborts Takeoff Due to Engine Fire

Retail Wire

This is yet another incident in a string of issues for the airline.

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M&S will not bid for The Body Shop

Retail Gazette

M&S will not be making a bid for The Body Shop as administrators approach prospective buyers for the vegan beauty retailer. It emerged this weekend that the high street retailer along with retail giant Next had made early expressions of interest in submitting possible rescue bids ahead of an auction. However, a source close to M&S told Retail Gazette that the retailer would not be submitting an offer for the chain.

Shopping 115
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Don’t silo your customer experience: 3 tips for utilizing digital engagement tools

Retail Customer Experience

As the retail industry races to implement the latest digital engagement tools, it’s easy to lose sight of the entire customer experience.

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Poundland rolls out Britain’s ‘best value’ £3 meal deal

Retail Gazette

Poundland has rolled out what it called “Britain’s best value meal deal,” costing shoppers just £3. The new “Grab A Bite” meal deal includes a selection of items such as sandwiches, snacks, and drinks for customers to choose from. The discounter claimed its new offering was set to raise the bar, as it introduced new options from “high quality companies” which already supply multiple retailers such as M&S.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib