Sat.May 25, 2024 - Fri.May 31, 2024

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The Great Small-Format Store Experiment – Brand Boon or Bust for Retailers?

Retail TouchPoints

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. As foot traffic declines, exacerbated by the pandemic and the proliferation of delivery options, retailers are compelled to reassess their strategies.

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Customer Journey Map: The Uncomplicated Guide

Tokinomo

The customer journey is a complex path, fraught with uncertainties and challenges. 70.19% of online shopping carts end up abandoned , indicates a statistic from the Baymard Institute. Reflect on the implications: out of every 100 potential customers, a staggering 70 will depart without completing a purchase. Imagine the revenue boost if those lost sales were converted into successful transactions.

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Amazon Fresh Is the Newest Retailer To Slash Prices for Inflation-Conscious Consumers

Retail Wire

Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.

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Global online retail sales tipped to reach US$6.8 trillion by 2028

Inside Retail

Total global online retail sales are expected to grow from US$4.4 trillion in 2023 to $6.8 trillion by 2028, a report by research and advisory firm Forrester shows. Online retail sales will record a compound annual growth rate (CAGR) of 8.9 per cent during the five-year period, according to the Global Retail E-Commerce Forecast report, which covers data in 40 countries globally.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Ocode and Akeneo join forces to help brands implement the DPP (Digital Product Passport)

Retail Focus

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require

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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away.

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Miniso Australia business collapses – again

Inside Retail

Miniso ‘s business in Australia collapsed into administration for the second time, with the Chinese variety retailer appointing Melissa Lau, Andrew Spring and Peter Moore from insolvency firm Jirsch Sutherland as administrators earlier this month. This is the second time the local master franchisee of the Chinese discount variety products retailer has entered administration, having previously undergone a restructuring in 2020.

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Scurri acquires specialist conversational AI platform, HelloDone, to offer enhanced customer services within the delivery experience

Retail Focus

Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger.

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New Eddie Bauer Smart Glasses Integrate ChatGPT

Retail TouchPoints

Innovative Eyewear , which develops smart eyewear under the Lucyd , Nautica , Eddie Bauer and Reebok brands, has launched a new Eddie Bauer smart eyewear collection that includes voice access to ChatGPT. “We are pleased to introduce Eddie Bauer’s next adventure in innovation to its audience of brand fans,” said Sierra McPhillips, VP of Brand at Authentic Brands Group , which acquired the Eddie Bauer brand in 2021.

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Top Deals for National Hamburger Day 2024

Retail Wire

National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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ACCC allows talks among retailers, others over cash transit plight

Inside Retail

The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.

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Emma – The Sleep Company becomes first D2C sleep brand to open physical store, launching in London’s Westfield

Retail Focus

Emma – The Sleep Company will this week open its first ever physical store in the UK at the nation’s largest shopping centre, as it underlines a significant investment to reach customers offline alongside its digital heritage- becoming the first D2C sleep brand to launch its own UK bricks-and-mortar store. Customers at the 3035 sqft Westfield White City store will have access to the exclusive Select Collection: a range of Emma products only available in Emma stores, as well as the brand’s

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How Yuppy Puppy is Creating a Luxe Space Pet Parents Love

Retail TouchPoints

For today’s pet owners, their dogs, cats and even iguanas aren’t just part of the household — they’re integral to the family. This is especially true among younger consumers, like the 67% of millennials and Gen Zers who plan to have pets instead of kids. While cost was a leading reason for this pivot, consumers still plan to spend big bucks to show love towards their “fur babies.

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BARK Air Launches Luxury Flights for Dogs and Owners

Retail Wire

BARK Air has taken a significant step in revolutionizing pet-friendly travel by launching its first-ever cross-country flight exclusively for dogs and their owners. On Thursday, the innovative airline completed a historic journey from Westchester County Airport near New York City to Van Nuys Airport in Los Angeles. This milestone event marks the culmination of a decade-long effort to create an airline designed entirely with dogs in mind.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Queensland retailers face strict new laws on display, sale of knives

Inside Retail

A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.

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Søstrene Grene opens debut Hampshire store at Festival Place

Retail Focus

Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the

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TJX Leans into Off-Price Wave with Long-Term Plans for 1,300 New Stores

Retail TouchPoints

As continued inflation drives consumers toward more cost-conscious shopping, TJX — the parent company of TJ Maxx , Marshalls , HomeGoods and Sierra — sees an opportunity for expansion. CEO and President Ernie Herrman told analysts on a call discussing the company’s results for Q1 2025 (which ended May 4, 2024) that he plans to expand the conglomerate’s store footprint by at least 1,300 stores “over the long term.

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ConocoPhillips Agrees To Acquire Marathon Oil in $22.5 Billion Deal

Retail Wire

In a significant move in the energy sector, ConocoPhillips has announced its acquisition of Marathon Oil in an all-stock transaction valued at $22.5 billion, inclusive of approximately $5.4 billion in debt.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Why faux websites are costing Aussie e-commerce businesses more than money

Inside Retail

The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. Last year, Aussie online shoppers lost more money than ever to scams, including various ‘trojan horse’ methods that imitate e-commerce retailers. The most lucrative months for scammers last year were May and June, although the number of reports to Scamnwatch wasn’t significantly higher than the rest of the year.

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Asda unveils £50m upgrade programme for larger stores

Retail Gazette

Asda is launching a £50m store upgrade programme designed to improve the shopping experience for customers in its larger supermarkets and superstores. The grocer’s programme, which starts at its Long Eaton store in Nottingham before running across 170 stores in total, is expected to complete by the end of November. Asda said 50 of its larger stores “will receive major upgrades”, including the introduction of new in-store services and features.

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Amazon Moves into Competitive Food Delivery Space with Grubhub Integration

Retail TouchPoints

Amazon has integrated Grubhub ’s food delivery system into its platform, allowing customers across the U.S. to order from thousands of restaurants directly in the Amazon app and website without having to switch over to the Grubhub app. Additionally, Amazon has added Grubhub+ membership — worth $120 per year — as a standing benefit for Prime members.

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Dairy Manufacturers Inc. Issues Voluntary Recall of Baby Formula

Retail Wire

In a significant move, Dairy Manufacturers Inc., a Texas-based company, has initiated a voluntary recall of several baby formula products after they were found to be noncompliant with U.S. Food and Drug Administration (FDA) regulations. The recall encompasses all lot codes of three specific products: Crecelac Infant 0-12, Farmalac 0-12, and Farmalac 0-12 Low Lactose.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Country Road Group investigates handling of sexual harassment complaints

Inside Retail

Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com

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Ocado to leave FTSE 100 after share price collapse

Retail Gazette

Ocado is set to leave the FTSE 100 after a drop in its share price, piling pressure on the business to consider ditching London for New York. The online grocery firm will be axed from the index during a quarterly reshuffle, according to the London Stock Exchange, after its valuation fell from a £22bn high in the pandemic to £3.6bn as of yesterday (28 May).

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Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Retail TouchPoints

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. Chief among the dozens of new tools announced across both events was a roster of enhancements to the company’s core product, Google Search.

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Families Flee Canadian Cities for Affordable Suburbs

Retail Wire

The quest for affordable living is prompting young families across Canada to leave the country's largest cities for more economical options.

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Get MACH Ready with Orium, Commercetools, and Contentstack

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The Memo opens two Melbourne boutiques

Inside Retail

The Memo will launch two locations in Melbourne to expand its footprint in the premium baby retail market. The company will open the doors to its Fitzroy location on May 31, while the second store, which is also the largest, will be unveiled on June 22 at Highpoint Shopping Centre in Maribyrnong. The stores will offer products from Leander, Baby Bjorn, Bugaboo, and Stokke, as well as exclusive items from Portier, Redsbaby, and Brillo.

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Co-op slashes prices across 54 fruit and veg lines

Retail Gazette

The Co-op is cutting prices for its members across up to 54 fruit and vegetable lines as it continues its investment in price reductions. The convenience retailer is investing £6.4m to reduce fresh produce prices by up to 44% compared to former standard retail prices, and provide savings on average of nearly 20%. Fresh produce featured in the member price savings which launch this week include baby potatoes with seasoned butter, little gem lettuce, cherry tomatoes, a plums punnet, Jersey Royal

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PayPal Lays Out Plans for New Commerce-Based Advertising Business

Retail TouchPoints

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at

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T-Mobile Acquires US Cellular in $4.4 Billion Deal

Retail Wire

T-Mobile has announced its acquisition of U.S. Cellular’s wireless operations and a substantial portion of its spectrum assets.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.