Sat.May 25, 2024 - Fri.May 31, 2024

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The Great Small-Format Store Experiment – Brand Boon or Bust for Retailers?

Retail TouchPoints

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. As foot traffic declines, exacerbated by the pandemic and the proliferation of delivery options, retailers are compelled to reassess their strategies.

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Customer Journey Map: The Uncomplicated Guide

Tokinomo

The customer journey is a complex path, fraught with uncertainties and challenges. 70.19% of online shopping carts end up abandoned , indicates a statistic from the Baymard Institute. Reflect on the implications: out of every 100 potential customers, a staggering 70 will depart without completing a purchase. Imagine the revenue boost if those lost sales were converted into successful transactions.

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Amazon Fresh Is the Newest Retailer To Slash Prices for Inflation-Conscious Consumers

Retail Wire

Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.

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Global online retail sales tipped to reach US$6.8 trillion by 2028

Inside Retail

Total global online retail sales are expected to grow from US$4.4 trillion in 2023 to $6.8 trillion by 2028, a report by research and advisory firm Forrester shows. Online retail sales will record a compound annual growth rate (CAGR) of 8.9 per cent during the five-year period, according to the Global Retail E-Commerce Forecast report, which covers data in 40 countries globally.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Ocode and Akeneo join forces to help brands implement the DPP (Digital Product Passport)

Retail Focus

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require

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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away.

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Miniso Australia business collapses – again

Inside Retail

Miniso ‘s business in Australia collapsed into administration for the second time, with the Chinese variety retailer appointing Melissa Lau, Andrew Spring and Peter Moore from insolvency firm Jirsch Sutherland as administrators earlier this month. This is the second time the local master franchisee of the Chinese discount variety products retailer has entered administration, having previously undergone a restructuring in 2020.

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Scurri acquires specialist conversational AI platform, HelloDone, to offer enhanced customer services within the delivery experience

Retail Focus

Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger.

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New Eddie Bauer Smart Glasses Integrate ChatGPT

Retail TouchPoints

Innovative Eyewear , which develops smart eyewear under the Lucyd , Nautica , Eddie Bauer and Reebok brands, has launched a new Eddie Bauer smart eyewear collection that includes voice access to ChatGPT. “We are pleased to introduce Eddie Bauer’s next adventure in innovation to its audience of brand fans,” said Sierra McPhillips, VP of Brand at Authentic Brands Group , which acquired the Eddie Bauer brand in 2021.

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Taco Bell’s Giant Cheez-It Collaboration Goes Nationwide

Retail Wire

Taco Bell is set to launch its highly anticipated oversized Cheez-It crackers nationwide on June 6.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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ACCC allows talks among retailers, others over cash transit plight

Inside Retail

The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.

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UK retailer adoption of carrier management and post-purchase solutions increases in Q1, new research from Scurri reveals

Retail Focus

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform. In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastr

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How Yuppy Puppy is Creating a Luxe Space Pet Parents Love

Retail TouchPoints

For today’s pet owners, their dogs, cats and even iguanas aren’t just part of the household — they’re integral to the family. This is especially true among younger consumers, like the 67% of millennials and Gen Zers who plan to have pets instead of kids. While cost was a leading reason for this pivot, consumers still plan to spend big bucks to show love towards their “fur babies.

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Top Deals for National Hamburger Day 2024

Retail Wire

National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Queensland retailers face strict new laws on display, sale of knives

Inside Retail

A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.

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Emma – The Sleep Company becomes first D2C sleep brand to open physical store, launching in London’s Westfield

Retail Focus

Emma – The Sleep Company will this week open its first ever physical store in the UK at the nation’s largest shopping centre, as it underlines a significant investment to reach customers offline alongside its digital heritage- becoming the first D2C sleep brand to launch its own UK bricks-and-mortar store. Customers at the 3035 sqft Westfield White City store will have access to the exclusive Select Collection: a range of Emma products only available in Emma stores, as well as the brand’s

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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.

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Alibaba Signs David Beckham as Brand Ambassador

Retail Wire

Alibaba has announced that retired soccer star David Beckham has signed on as the new global brand ambassador.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Country Road Group investigates handling of sexual harassment complaints

Inside Retail

Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com

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Søstrene Grene opens debut Hampshire store at Festival Place

Retail Focus

Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the

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Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance

Retail TouchPoints

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. Chief among the dozens of new tools announced across both events was a roster of enhancements to the company’s core product, Google Search.

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BARK Air Launches Luxury Flights for Dogs and Owners

Retail Wire

BARK Air has taken a significant step in revolutionizing pet-friendly travel by launching its first-ever cross-country flight exclusively for dogs and their owners. On Thursday, the innovative airline completed a historic journey from Westchester County Airport near New York City to Van Nuys Airport in Los Angeles. This milestone event marks the culmination of a decade-long effort to create an airline designed entirely with dogs in mind.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Why faux websites are costing Aussie e-commerce businesses more than money

Inside Retail

The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. Last year, Aussie online shoppers lost more money than ever to scams, including various ‘trojan horse’ methods that imitate e-commerce retailers. The most lucrative months for scammers last year were May and June, although the number of reports to Scamnwatch wasn’t significantly higher than the rest of the year.

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Retail Reimagined: The Rise of Experiential Shopping

Retail Focus

Retail is changing, and experiential shopping is at the heart of this transformation. Unlike traditional shopping, which focuses on buying products, experiential shopping is all about creating memorable, engaging experiences for customers. It uses the latest technologies, interactive settings, and personalised services to make shopping more exciting and enjoyable.

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Amazon Moves into Competitive Food Delivery Space with Grubhub Integration

Retail TouchPoints

Amazon has integrated Grubhub ’s food delivery system into its platform, allowing customers across the U.S. to order from thousands of restaurants directly in the Amazon app and website without having to switch over to the Grubhub app. Additionally, Amazon has added Grubhub+ membership — worth $120 per year — as a standing benefit for Prime members.

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Walgreens Is Cutting Prices on 1,300 Products for Its Summer of Savings

Retail Wire

The drug store chain is joining other retailers in cutting prices to help weary shoppers.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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The Memo opens two Melbourne boutiques

Inside Retail

The Memo will launch two locations in Melbourne to expand its footprint in the premium baby retail market. The company will open the doors to its Fitzroy location on May 31, while the second store, which is also the largest, will be unveiled on June 22 at Highpoint Shopping Centre in Maribyrnong. The stores will offer products from Leander, Baby Bjorn, Bugaboo, and Stokke, as well as exclusive items from Portier, Redsbaby, and Brillo.

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The Psychology of Spending: How Neteller Impacts Consumer Behaviour in Retail and Gambling

Retail Focus

In the modern era of digital transactions, payment methods significantly influence consumer behaviour, especially in the realms of retail and gambling. Neteller, a popular e-wallet service, has become a prominent player in this landscape. This article delves into the psychology of spending, examining how Neteller impacts consumer behaviour, particularly focusing on Neteller casinos in the UK.

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PayPal Lays Out Plans for New Commerce-Based Advertising Business

Retail TouchPoints

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at

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T-Mobile Acquires US Cellular in $4.4 Billion Deal

Retail Wire

T-Mobile has announced its acquisition of U.S. Cellular’s wireless operations and a substantial portion of its spectrum assets.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a