Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 163

Returns Drop-Shipping Store Operations Shipping 163

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 237

Returns Beauty and Health Shipping Customer Experience 237

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 210

Returns Drop-Shipping ATS Shipping 210

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 234

Returns Customer Experience Location Management 234

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience).

Loss Prevention 258

Loss Prevention Visual Merchandising Sporting Goods Store Operations 258

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

Returns 195

Returns Fulfillment Checkout Marketing 195

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 311

Customer Experience Returns Checkout Shopping 311

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 253

ATS Returns Consumer Location 253

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels).

Store Operations 173

Store Operations Returns Customer Experience Location 173

365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

Grocer 62

Grocer Returns Store Operations Customer Experience 62

Retail TouchPoints

MARCH 15, 2024

million of net CapEx to open a House of Sport location, resulting in an expected year-one cash-on-cash return of approximately 35%. “We “In terms of capital, it will take about $11.5

Sporting Goods 262

Sporting Goods Returns Location Planning 262

Retail Next

OCTOBER 5, 2020

This shake up is paving the way for “more deliberate purchasing” amongst UK consumers, a phrase which ASOS coined in a recent announcement owing to a “sustained and significant” decline in returns during lockdown and beyond. But that doesn’t necessarily mean that consumers will stop spending altogether.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Retail TouchPoints

APRIL 18, 2024

Customers can use the iPads located at the Eyebuydirect kiosk to browse and order from the retailer’s catalog of more than 3,000 styles online, and the retailer also offers virtual try-on technology.

Location 220

Location Kiosk Returns Shopping 220

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 201

Returns Fulfillment Shipping Checkout 201

Retail TouchPoints

JANUARY 29, 2024

On the strategic side, 41% of retailers identified reacting more quickly to business and market changes as an important omnichannel objective, followed closely by the 40% that cited providing a seamless customer experience across all channels.

Fulfillment 248

Fulfillment Drop-Shipping Customer Retention Shipping 248

Retail TouchPoints

APRIL 24, 2024

Key elements of the store design and shopper journey include: Bright sections near the store’s entrance to spotlight new and exclusive product releases , giving customers a reason to return; The communal try-on area, a distinct zone at the store’s core that allows consumers to connect and experience the inclusivity of sneaker culture ; Sneaker Hub (..)

Store Layout 229

Store Layout Accessories Location Promotions 229

Retail TouchPoints

MARCH 26, 2024

“The opportunity to experience a total solar eclipse comes once in a lifetime, and we don’t want our employees to miss out,” said Patrick Bourcy, a Regional Manager at Wegmans in a statement. “We

Supermarket 248

Supermarket Returns Location Management 248

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Store Layout 249

Store Layout Consumer Customer Experience Returns 249

Wiser

DECEMBER 11, 2023

A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. In today’s retail environment, traditional methods of store auditing can be time-consuming and inefficient. That’s where crowdsourcing comes into play.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Wiser

APRIL 5, 2024

Bridging the Gap The profitability dynamics between digital and in-store channels are shifting, with the digital realm facing reduced margins due to escalating marketing costs and return rates.

Store Operations 78

Store Operations Consumer Returns Customer Experience 78

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

Returns 176

Returns Payment Services Point of Sale Location 176

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. All 20 EMS stores, located in seven Northeastern states, will participate. “I

Promotions 213

Promotions Returns Location Store Operations 213

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers.

Sporting Goods 285

Sporting Goods Fulfillment Returns Store Layout 285

Retail TouchPoints

APRIL 5, 2023

“We are in a unique position to serve our customers and members however they want to shop, which will fuel continued growth,” said Doug McMillon, President and CEO of Walmart in a statement. “As The event was held at the retailer’s Brooksville, Fla.

Planning 193

Planning Fulfillment Returns Advertising 193

Retail Focus

NOVEMBER 29, 2022

Having conducted in-depth interviews with representatives of three grocery retail businesses that have deployed Pricer in their stores, Forrester combined the results into a composite organisation that is an omnichannel grocery retail chain with 500 stores. million Euros.

Promotions 130

Promotions Grocer Returns Fulfillment 130

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 295

Customer Experience Fulfillment Returns Marketing 295

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. CNBC recently reported that out-of-stocks , overstocks, and returns are costing retailers a whopping $1.75

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

Payment Services 170

Payment Services Returns Specialty Retailers Promotions 170

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

Comparison Shopping 239

Comparison Shopping Consumer Shopping Customer Experience 239

Retail TouchPoints

FEBRUARY 6, 2024

Shoppers also can use the mirrors to request that sales associates bring specific items to the dressing room, and the store features lockers where shoppers can pick up items they’ve ordered online.

Location 204

Location Shopping Fast Fashion Checkout 204

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 230

Shopping Customer Experience Shipping Consumer 230

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner.

Home Furnishings 259

Home Furnishings Advertising Consumer Customer Experience 259

Retail TouchPoints

SEPTEMBER 2, 2022

Narasimhan brings nearly 30 years of experience leading and advising global consumer-facing brands, most recently as CEO of Reckitt, a multinational consumer health, hygiene and nutrition company where he led the company through a major strategic transformation and a return to sustainable growth.

Returns 234

Returns Consumer Customer Experience Planning 234

Retail TouchPoints

JULY 7, 2023

Neither financial details of the purchase nor a more specific go-live date for the brand’s return were disclosed. Capital , had struggled with an expensive operating model that included nearly 500 brick-and-mortar locations in the U.S. and Canada and approximately 600 stores worldwide, as well as operating a meal delivery service.

Returns 229

Returns Consumer Location Planning 229