Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. In-store associates will benefit from a more efficient distribution process.

Fulfillment 264

Fulfillment Store Operations Customer Experience Planning 264

Retail Times

NOVEMBER 28, 2023

Brown Thomas Arnotts, Ireland’s leading luxury retailer, is accelerating its omnichannel growth with the ZetesAthena In-Store Management Solution. The solution enhances store operations and Click & Collect services by providing store staff with intuitive software and real-time data.

Customer Experience 40

Customer Experience Store Operations Management 40

Retail TouchPoints

DECEMBER 28, 2023

Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

NOVEMBER 29, 2022

RFID solution provider SML will work with touchscreen supplier Elo to combine their respective technologies in a partnership that aims to streamline the customer experience through increased interactivity and customer engagement. An example is Swedish retailer MQ , which deployed the new solution in their fitting rooms.”.

Customer Experience 276

Customer Experience Store Operations Management ATS 276

V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail Dive

JULY 6, 2021

To deliver a personalized customer experience, retailers need a modern and secure platform that is cloud and edge enabled

Store Operations 111

Store Operations Customer Experience 111

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

JUNE 8, 2022

The 53-store regional supermarket chain hopes to relieve workers of these tedious tasks, allowing them to focus on customer service while also collecting valuable consumer data to improve its customer experience and operations.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 271

Customer Experience Store Operations Planning Marketing 271

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

Customer Experience 278

Customer Experience Store Operations Fashion Planning 278

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JANUARY 15, 2024

Since deployment, the solutions have become central to store operations. Improving Store Performance and Profitability Store managers can now better prioritize and divide associate tasks so employees can work more efficiently and effectively during their shifts.

Store Operations 264

Store Operations Management Planning ATS 264

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 259

Loss Prevention Visual Merchandising Store Operations Fulfillment 259

Retail TouchPoints

MARCH 19, 2024

The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave.

Customer Experience 255

Customer Experience Location Marketing Store Operations 255

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 264

Telecommunications Customer Experience Consumer Shopping 264

Retail Next

OCTOBER 5, 2020

With customers now becoming much more discerning when it comes to making purchases, the importance of a great customer experience is perhaps more important than ever. But that doesn’t necessarily mean that consumers will stop spending altogether.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Retail TouchPoints

MARCH 1, 2023

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We

Returns 278

Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 273

Payment Services Store Operations Point of Sale Visual Merchandising 273

Retail TouchPoints

APRIL 22, 2022

In today’s environment, for example, store operations needs to be connected not just to IT and merchandising but also store design and fulfillment, to support offerings like curbside pickup and BOPIS.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

MARCH 18, 2024

The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. The survey, of 1,390 retail decision-makers from Canada, the U.S.,

Store Operations 317

Store Operations Shopping Marketing Management 317

Retail TouchPoints

JUNE 29, 2023

The combination of our winning asset-light business model and the high awareness and loyalty of the Bed Bath & Beyond brand will improve the customer experience and position the Company for accelerated market share growth.” “Bed Bath & Beyond is an iconic consumer brand, well-known in the home retail marketplace.

Home Furnishings 278

Home Furnishings Store Operations Customer Experience Consumer 278

Retail TouchPoints

SEPTEMBER 5, 2023

For example, a retailer that has a goal to boost Black Friday in-store sales by 15% this upcoming season could implement VR training now to prepare associates for the Black Friday shopping scramble by running them through different scenarios likely to arise. Is there an area that can improve the associate/consumer interaction?

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 264

Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

SEPTEMBER 27, 2023

reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. Retailers that were asked if they took any specific actions due to crime, disorder or violence reported that: 45.3%

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. Persaud has 25 years of retail experience across multiple channels at companies in both the U.S. and Canada.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317