Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

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Inside Retail

JULY 12, 2022

On one hand, most restrictions have been removed, meaning /business is back to ‘normal’ operations. At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Prioritise digital elements.

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Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

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Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

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Retail TouchPoints

AUGUST 14, 2020

SPARC is a 50/50 joint venture of brand licensing and marketing company Authentic Brands Group and mall operator Simon Property Group. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC. The all-assets bid included $140.1 million in cash, $51.5

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Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Retail TouchPoints

JULY 29, 2020

To accomplish this, operational models need to be adapted quickly. Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Most in-store data had traditionally been compiled via manual inventory tracking, surveys and historical purchase data.

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Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

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Retail TouchPoints

OCTOBER 4, 2023

Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale. after deploying both of these tactics.

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Retail TouchPoints

AUGUST 15, 2022

Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. Lease liabilities offer a useful glimpse into the future because this number quantifies the dollar value of future lease payments.

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Payment Services Returns Consumer Accounting 197

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. Retailers closed a record 12,200 stores in 2020, with an outsize share coming from malls and one-third of the total from department stores specifically, according to data from CoStar Group. URW valued its U.S. portfolio at $13.2

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Mass Relators

APRIL 26, 2022

NEW YORK – Regional supermarket operators Meijer and Bashas’ separately announced they are now accepting online payments by shoppers enrolled in SNAP, the Supplement Nutrition Assistance Program. Meijer said it enabled online payment using EBT cards for both its pickup and home delivery service.

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365 Retail

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels). We are delighted to have signed this agreement with Pinalli.

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Retail TouchPoints

FEBRUARY 6, 2024

Shoppers also can use the mirrors to request that sales associates bring specific items to the dressing room, and the store features lockers where shoppers can pick up items they’ve ordered online.

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Retail TouchPoints

JUNE 7, 2023

Gen Z wants curation of services, retail stores and food and beverage experiences, since they often spend more on dining than shopping,” said Cegielski. “If If [a shopping center] has that broad group of tenants, someone might stop by the grocery store after they dine, or say ‘Oh, I do need a new pair of shoes.’

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I Vend

SEPTEMBER 1, 2022

Recessions have a tendency to widen the chasm between those retailers who are effective operators with inbuilt resilience, and those who can get by in good times, but struggle when the going gets tough. Retail Technology: Efficient in-store operations. Retail technology can help to deliver on these goals. Product mix.

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Inside Retail

FEBRUARY 27, 2023

Awareness Online channels should be leveraged to promote broader awareness of their products and services to potential customers across multiple platforms. Customer service This is often a buyer’s primary point of contact with a brand. Engaging experiences that attract customers to the website or the store will only go so far.

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Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov.

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Merchant Services Payment Services Consumer Beauty and Health 280

A1 Retail

MAY 26, 2021

Sensei and Sonae launch the first autonomous store in Europe open to public. The technology eliminates scanning products, waiting in lines and contact payments. The store opens on 26th may. Customers simply download the Continente Labs App, which acts as a digital payment method.

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Retail TouchPoints

JUNE 15, 2020

For 79% of that group, the loosening of government restrictions is not a sufficient incentive for them to regularly return to stores, restaurants or other out-of-home activities. Getting consumers to feel comfortable with returning to stores “is largely within retailers’ hands,” Salesforce said.

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A1 Retail

OCTOBER 13, 2021

Demonstrating a perception gap between retailers and shoppers, the majority of retailers (75%) consider themselves to be fairly or very sophisticated when it comes to omnichannel, yet half (50%) of Klarna users believe retailers are not joined up enough between their online and in-store operations.

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Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS? How does BOPIS work?

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Retail Next

OCTOBER 29, 2019

A retail customer buys a product or service, pays for it, and avails it to the market. Purchase methods, influenced by modes of payment or travel, and who makes the decision. 1 – Returning customers. This is the best type of retail customer because you know them as much as they know and love your store and your services.

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Merchant Services Payment Services Promotions Returns 59

Retail TouchPoints

JULY 28, 2020

Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. Shoppers can now control their own story, in a “choose your own adventure” style, as they go through a store. Going to Home Depot for a fastener?

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Retail Prophet

MARCH 24, 2022

BoF’s podcast series Retail Reborn returns for a second season, presented by Brookfield Properties , to investigate the consumer of tomorrow, and how their changing lifestyles and expectations will drive evolution in the retail industry. Or should I go to this secondhand website and put it for sale and get something else in return?”

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I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. They expect to be able to spend loyalty points they earned online when they’re shopping in the store, and vice versa.

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Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. This won’t appeal to every customer, but it is a useful option in fighting back against the password fatigue that affects both new and returning shoppers.

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Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. CNBC recently reported that out-of-stocks , overstocks, and returns are costing retailers a whopping $1.75 Keep Shelves Stocked and Prices Up-To-Date.

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I Vend

SEPTEMBER 14, 2023

Optimising store operations – When it comes to store operations, one of the things that all successful retailers have in common is optimised processes and efficiency. Things change and before you know it, customers want new services, new products, new ways of interacting.

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Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. There is no ‘returning to normal’. They’re feeling guarded and looking to minimise contact with strangers.

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Payment Services Fulfillment Store Operations Consumer 272

V Count

JULY 9, 2021

Slow-moving lines not only cause shopper frustration but may also affect brand loyalty: 74% of shoppers will go to a competitor’s store if they perceive a faster queue time. 70% of shoppers are less likely to return to the same shop if they had experienced long waits in queues.

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Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

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Retail TouchPoints

NOVEMBER 7, 2023

Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. Typically, ORC is reliant on a single entity, like an address, credit card or store account that connects a complex crime ring across retail stores.

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Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. Legacy technology is all too often to blame. The True Cost of IT Downtime.

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RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

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