Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov. 17 from 3 to 3:30 p.m. NFT, cryptocurrency and metaverse reality check.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

AUGUST 29, 2024

Even if you’re not offering points, benefits like free returns or shipping” can encourage shoppers to sign up. A sweepstakes prize such as a shopping spree, or even simply offering exclusive early access to products or deals, can be a strong enough incentive to get consumers to share their email address with a brand.

Consumer 278

Consumer Shipping Accounting Planning 278

Inside Retail

FEBRUARY 27, 2023

Awareness Online channels should be leveraged to promote broader awareness of their products and services to potential customers across multiple platforms. Customer service This is often a buyer’s primary point of contact with a brand. Engaging experiences that attract customers to the website or the store will only go so far.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JUNE 7, 2023

Gen Z wants curation of services, retail stores and food and beverage experiences, since they often spend more on dining than shopping,” said Cegielski. “If If [a shopping center] has that broad group of tenants, someone might stop by the grocery store after they dine, or say ‘Oh, I do need a new pair of shoes.’

Discount Store 289

Discount Store Shopping ATS Payment Services 289

Retail TouchPoints

FEBRUARY 6, 2024

Shoppers also can use the mirrors to request that sales associates bring specific items to the dressing room, and the store features lockers where shoppers can pick up items they’ve ordered online.

Location 272

Location Shopping Fast Fashion Checkout 272

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JULY 28, 2020

Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. That’s all great — there have been drastic improvements in product fulfillment and delivery. However, now all eyes are on the front of the house. It’s all that matters.

Inventory Management 255

Inventory Management Fulfillment Payment Services Consumer 255

Retail TouchPoints

JUNE 15, 2020

For 79% of that group, the loosening of government restrictions is not a sufficient incentive for them to regularly return to stores, restaurants or other out-of-home activities. Getting consumers to feel comfortable with returning to stores “is largely within retailers’ hands,” Salesforce said.

Consumer 170

Consumer Payment Services Returns Shopping 170

Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods. Keep Shelves Stocked and Prices Up-To-Date.

Customer Experience 52

Customer Experience Payment Services Shipping Fulfillment 52

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. Shoppers will return to some degree after the pandemic, but malls need to reinvent themselves. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. There is no ‘returning to normal’. They’re feeling guarded and looking to minimise contact with strangers.

Payment Services 306

Payment Services Fulfillment Consumer Store Operations 306