Retail TouchPoints
JULY 25, 2024
Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.
Inside Retail
JULY 29, 2024
Carl’s Jr’s Aussie master franchisee CJ’s Group has placed its 24 restaurants in administration and appointed KPMG Australia’s David Hardy, George Georges and Emily Seeckts as voluntary administrators. After an initial assessment, the administrators will continue to trade four of the restaurants owned and operated by CJ’s Group. The voluntary administration does not include a further 25 restaurants which the CJ’s Group has sub-franchised.
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Retail Wire
JULY 2, 2024
California's largest insurer, State Farm, has issued a stark ultimatum to the California's Department of Insurance: approve significant rate hikes for home insurance or face the company's exit from the market.
Retail Gazette
JULY 16, 2024
Co-op has launched one of its biggest ever brand campaigns to encourage the UK to turn into a nation of co-operators. The ‘Owned by You. Right By You’ campaign highlights the social and financial benefits of a co-operative business model, and comes as a new survey by the retailer found that more than 50% of consumers don’t understand what it means when a business is a co-operative or a mutual.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Inside Retail
JULY 23, 2024
Since Apple launched the Apple Vision Pro headset in Mainland China, Singapore, Hong Kong, and Japan at the end of June, retail brands have started exploring more ways to offer interactive retail experiences using augmented reality (AR) to capture tech-savvy customers. However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space?
Retail TouchPoints
JULY 30, 2024
In a “near unanimous” vote, Costco employees in Norfolk, Va. represented by Teamsters Local 822 have authorized a strike following more than eight months of negotiations, according to the union. Nearly 250 Costco warehouse workers voted to join the union in January 2024. Additionally, Teamsters Local 174 also is in negotiations for more than 150 Costco drivers in Sumner, Wash., who voted to join the union in April 2024.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
JULY 28, 2024
The urgency for discounts has grown as fast food sales have slowed and casual dining establishments have gained market share with their own value offers. Nonetheless, there are worries that continuous discounts might damage profits, similar to the issues experienced with Subway's former $5 footlong deal, which caused operational and financial difficulties.
Retail Wire
JULY 18, 2024
KFC is sponsoring Jaydon Hibbert, a triple-jump Olympic athlete.
Retail Wire
JULY 22, 2024
Panera Bread is trying to sell the two brands.
Retail Wire
JULY 17, 2024
In-N-Out Burger has announced plans to expand to several locations throughout the United States.
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Retail Wire
JULY 10, 2024
The Kroger-Albertson merger has not yet been finalized, but the list of stores planned to be divested has been revealed.
Inside Retail
JULY 10, 2024
JB Hi-Fi’s subsidiary The Good Guys is facing legal action from the Australian Competition and Consumer Commission (ACCC) for alleged deceptive misrepresentations around its ‘StoreCash’ promotions. The ACCC said that The Good Guys ran 116 promotions between July 2019 and August last year, offering consumers a store credit or StoreCash if they spent a certain amount on qualifying products in its online or physical stores.
Retail Wire
JULY 7, 2024
Sam's Club has quietly implemented a policy that requires shoppers to pay extra for access during designated hours, a revelation that sparked discussions among concerned consumers across various social platforms.
Retail Wire
JULY 19, 2024
Burger King is implementing major changes to its restaurants nationwide.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Inside Retail
JULY 31, 2024
Mosaic Brands has confirmed it will report trading and statutory losses for the last fiscal year, with a pretax deficit in the range of $15 million to $20 million expected. The fashion retailer forecasts an operating EBITDA loss of between $5 million and $10 million. The company said it continues to anticipate a recovery in the first half of the current fiscal year as it works on resolving operational issues.
Retail Wire
JULY 29, 2024
Burger King said it was "concerned" by the accusation.
Retail Wire
JULY 26, 2024
McDonald's customers have been begging for the return of this item, and they just might get it.
Retail TouchPoints
JULY 1, 2024
Citing feedback from its predominantly rural customer base, Tractor Supply will eliminate all DEI (diversity, equity and inclusion) roles, withdraw its carbon emission goals and stop support for “nonbusiness” LGBTQ+ and voter registration causes. The 2,250 -store retailer will refocus its charitable efforts on veterans, emergency response, animal shelters and farmers’ markets. “ Going forward, we will ensure our activities and giving tie directly to our business ,” according to a company stateme
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Wire
JULY 23, 2024
Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.
Retail Wire
JULY 22, 2024
In-N-Out Burger has been the subject of a viral TikTok trend, and the owner of the popular fast-food restaurant has had enough of the monkeying around.
Retail Wire
JULY 23, 2024
Krispy Kreme sold off its majority ownership of Insomnia Cookies.
Retail Wire
JULY 18, 2024
The Tex-Mex chain restaurant will be added to Darden's large portfolio of brands.
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Retail Wire
JULY 16, 2024
Burger King fired the mother and son after the mother revealed her hiring methods.
Retail Wire
JULY 19, 2024
Delta Air Lines, United Airlines, and American Airlines flights nationwide were grounded this morning due to a communication outage.
Inside Retail
JULY 15, 2024
The collapse of Australian online book retailer Booktopia has not come as a shock but rather a reminder that retailers, especially in publishing need to maintain a competitive edge. The compounding reasons that led to the voluntary administration have been cited as a slowdown in book sales, reduced discretionary spending and overspending on a distribution centre.
Inside Retail
JULY 23, 2024
Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Retail Wire
JULY 10, 2024
The Athletic Brewing Company is the largest non-alcoholic beer company in the United States.
Inside Retail
JULY 8, 2024
KFC is creating Christmas in July this year by opening its first Colonel’s Lodge. The fast food chain is offering three two-night stays in the festive-themed KFC lodge. With every purchase of $30 or more in the KFC app this month customers can enter the draw to win a trip for four people. The winners will enjoy an unlimited supply of KFC Christmas spreads and the services of a KFC lodge butler.
Retail Wire
JULY 22, 2024
It is not clear what caused the systems outages in the Japanese McDonald's.
Retail Wire
JULY 2, 2024
The nationwide dog and cat food recall could affect your pet.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
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