ATS Employee Engagement Fulfillment Returns 
Retail TouchPoints
DECEMBER 28, 2022
A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. According to recent research, the global warehouse automation market is estimated to grow at a CAGR of 14%, reaching $30 billion by 2026. Sophisticated Automation.
Theatro
APRIL 25, 2022
The associates at a leading C-Store were completely disconnected from each other and the enterprise. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion.
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Retail TouchPoints
MARCH 3, 2023
Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Advanced customer support.
Retail TouchPoints
JUNE 27, 2022
They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.
Inside Retail
FEBRUARY 15, 2022
Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.
Cisco Retail
JUNE 21, 2021
There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.
Theatro
APRIL 5, 2023
The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.
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