article thumbnail

5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

article thumbnail

Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Drones: Leveraging drones for shipping and delivery fulfillment came to attention when Amazon revealed their ‘Octocopter’ in 2013.

article thumbnail

14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

With this in mind several Nordstrom stores offer a dizzying number of services including: shoe repair, personal styling, gift wrapping, in-store drop off of online returns from other retailers, onsite alterations, dry cleaning, monograming, and an endless array of beauty services. Fast shipping.