Hyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. Here are five strategies worth considering

Employee Engagement 114

Employee Engagement Customer Experience Returns Promotions 114

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase employee engagement by 20-30%.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room.

Payment Services 252

Payment Services Checkout Supply Chain Management Customer Experience 252

Retail TouchPoints

MARCH 3, 2023

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 227

Consumer Customer Experience Fulfillment Employee Engagement 227

Wiser

NOVEMBER 13, 2023

It entails consistent communication of the company’s values and mission to the associates, nurturing a positive work environment that evokes enthusiasm for the store, and recognizing their efforts in promoting the brand. When implemented strategically, employee advocacy can be a game-changer in the retail industry.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Inside Retail

NOVEMBER 13, 2023

When cost cutting comes into play, even with sentimentality, affection and attachment, loyalty to employees is rarely on the balance sheet. So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? To do so, know your employees really well.

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. While the implications of the role of digital technology in creating trust can seem daunting, it is paramount for any company looking to stay ahead of the competition and ensure a good return on investment.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130