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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Consumers are only one click away from retailers at all times.

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S. Of course, no good deed goes unpunished.

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Mobile POS tools are a vital tool in elevating in-store customer experiences

Inside Retail

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The post Mobile POS tools are a vital tool in elevating in-store customer experiences appeared first on Inside Retail Australia.

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Interactive voice response systems can revolutionise customer experience

Inside Retail

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience. Speed is part of the user experience.

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Omnichannel CX: The Critical Role of Real-time Inventory

Whether your products are coming from a brand warehouse, a manufacturer, or arriving to the consumer wholesale through drop-ship, real-time inventory visibility across the enterprise is an increasingly critical part of delivering a seamless omnichannel customer experience.

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How to inject comedy into the customer experience

Inside Retail

The study of 12,000 people across 14 countries found that consumers will reward brands that embrace humour with loyalty, advocacy and repeat purchases. A whopping 41 per cent of customers would walk away from brands that don’t make them laugh and smile on a regular basis. And what brand doesn’t want to improve its consumers’ recall?

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Revolutionising customer experience and returns: smart parcel locker by Smartech

Inside Retail

With its innovative Smart Parcel Lockers, Smartech offers a comprehensive solution that not only resolves return hassles but also enhances the overall customer experience. Ank Sobti, e-commerce director at Smartech, underscores the significance of elevating customer experience in today’s fiercely competitive retail landscape.