Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

Consumer 280

Consumer Customer Experience Checkout Shopping 280

I Vend

JANUARY 13, 2022

Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element. But managing refunds can be costly and time-consuming. Talk to an expert for help with planning your returns approach and processes.

Customer Experience 95

Customer Experience Returns Management Inventory Management 95

Independent Retailer

JULY 29, 2022

Interactive fitting rooms increase consumer engagement by providing outfit and accessory suggestions, size availability, and color options. With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. by Dean Frew. Transforming the POS.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 250

Point of Sale Customer Experience Shopping Location 250

Retail TouchPoints

MARCH 18, 2024

Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 224

Checkout Payment Services Store Operations Customer Experience 224

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 273

Marketing Consumer Checkout Customer Experience 273

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Giving consumers the ability to simply tap-and-go is very exciting,” said Max Neukirchen, Global Head of Payments and Commerce Solutions at J.P. Morgan Payments in a statement.

Merchant Services 239

Merchant Services Payment Services Point of Sale Checkout 239

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries.

Point of Sale 282

Point of Sale Supermarket Customer Experience Management 282

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

Point of Sale 52

Point of Sale Merchant Services Inventory Management Checkout 52

365 Retail

MAY 19, 2021

If nostalgia works, it’s because it enables brands to develop a more human relationship with consumers. Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time. Only 8% of consumers globally said in-store sanitary measures affected their shopping experience.

Customer Experience 103

Customer Experience Shopping Consumer Point of Sale 103

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 288

Loss Prevention Visual Merchandising Sporting Goods Store Operations 288

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Empower Your Customers. The Door has Opened to In-Store BNPL.

Merchant Services 257

Merchant Services Payment Services Point of Sale Checkout 257

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 229

Payment Services Inventory Management Checkout Loss Prevention 229

Retail TouchPoints

FEBRUARY 3, 2023

“In recent years, what constitutes a great retail experience has changed dramatically,” said Ron Edwards, COO of Cole Haan in a statement. Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 297

Payment Services Point of Sale Checkout Consumer 297

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Payment Services 240

Payment Services Checkout Inventory Management Customer Experience 240

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

MARCH 1, 2024

The surge in the launch of over 1,610 new vegan products in 2023 alone echoes a resounding consumer sentiment; that many of us are leaning toward simpler, less processed foods that prioritize value and sustainability. Research underscores the profound impact of packaging on consumer psychology. 1 Meeting regulatory standards.

Marketing 267

Marketing Consumer Point of Sale Management 267

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

SEPTEMBER 6, 2023

The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. Legacy FTC rules require sellers to disclose sale terms before consumers subscribe and to provide cancellation information. This proposal reflects the growing consumer demand for an easier subscription cancellation process.

Merchant Services 248

Merchant Services Payment Services Consumer Customer Experience 248

Retail TouchPoints

APRIL 25, 2024

Headlines like “ Self-Checkout is a Failed Experiment ” and “ Why Retailers are Losing Faith in Self-Checkout ” have been plentiful these past few months, along with story after story of big-name retailers like Target , Walmart , Dollar General and Costco “ditching” the tech. Another key truth is the small factor of sunk costs.

Checkout 195

Checkout Payment Services Consumer Kiosk 195

Retail TouchPoints

NOVEMBER 1, 2023

Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Yes, ecommerce is crucial for sales revenue. Friendly Fraud and Consumer Awarenes s Third, a lack of customer awareness will also contribute to chargeback fraud. Refunds are far less costly than chargebacks.

Merchant Services 284

Merchant Services Payment Services Customer Experience Consumer 284

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 299

Social Commerce Checkout Consumer Point of Sale 299

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co. The retail industry is dynamic.

Sporting Goods 249

Sporting Goods Payment Services Shrinkage Point of Sale 249

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. billion, up from $415.93 billion in 2022.

Payment Services 248

Payment Services Social Commerce Accounting Customer Experience 248

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Visual Merchandising 242

Visual Merchandising Customer Experience Consumer Location 242

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands.

Point of Sale 98

Point of Sale Customer Experience Consumer Marketing 98

Retail Minded

APRIL 7, 2022

This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want. At the same time, Generation Z has been called the most critical consumer group until now, with a fundamentally different view of shopping and consumption than previous generations.

Consumer 98

Consumer Social Commerce Point of Sale Shopping 98

Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. Many top-tier cannabis brands are changing the face and culture of their cannabis brick-and-mortar experience through the use of the following design elements typically implemented by high-end retailers: Reimagined Floorplans.

Boutique 299

Boutique Jewelry Customer Experience Point of Sale 299

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

DECEMBER 13, 2023

BNPL got a boost as consumers worldwide grappled with inflation, and experts identified multiple BNPL growth opportunities in August 2022. Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. YoY and $2.5 billion more than last year, according to data from Adobe Analytics. YoY and $2.5

Merchant Services 256

Merchant Services Payment Services Consumer Point of Sale 256

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Checkout 196

Checkout Merchant Services Payment Services Customer Experience 196

Retail Focus

APRIL 4, 2024

In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019). Digital transformation has extended the customer experience beyond the point of sale.

Clienteling 148

Clienteling Supply Chain Management Customer Experience Consumer 148

Inside Retail

MARCH 21, 2024

Value plays a very important role throughout the entire store, so we have used various point-of-sale mechanics to draw customers’ attention,” Rose added. The Chadstone revamp was about discovering small things to tweak to provide an enhanced overall customer experience.

Supermarket 278

Supermarket Beauty and Health Point of Sale Shopping 278

Retail TouchPoints

JULY 17, 2023

already works with more than 500 brands globally, making it easy for retailers to deploy these virtual try-on solutions across their points of sale, pending brand approval. A web-based version of the experience can be accessed on the UK Reserve & Collect website. Perfect Corp. in a statement. in a statement. “We ”

Point of Sale 225

Point of Sale Location Shopping Planning 225