Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 257

Marketing Consumer Checkout Customer Experience 257

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences. This extends beyond apps or digital signage to creating memorable experiences within the store’s space.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Giving consumers the ability to simply tap-and-go is very exciting,” said Max Neukirchen, Global Head of Payments and Commerce Solutions at J.P. Morgan Payments in a statement.

Merchant Services 227

Merchant Services Payment Services Point of Sale Checkout 227

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries.

Point of Sale 269

Point of Sale Supermarket Customer Experience Management 269

Retail TouchPoints

FEBRUARY 3, 2023

“In recent years, what constitutes a great retail experience has changed dramatically,” said Ron Edwards, COO of Cole Haan in a statement. Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 291

Payment Services Point of Sale Checkout Consumer 291

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

Payment Services 228

Payment Services Checkout Inventory Management Customer Experience 228

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 281

Social Commerce Checkout Consumer Point of Sale 281

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 219

Payment Services Store Operations Point of Sale Visual Merchandising 219

Retail TouchPoints

FEBRUARY 21, 2023

Circle K , and AutoZone are already using 5G to connect their stores. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Augmented reality (AR) and virtual reality (VR) powered by 5G can delight and wow customers.

Sporting Goods 233

Sporting Goods Payment Services Shrinkage Point of Sale 233

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 216

Checkout Shipping Customer Experience Point of Sale 216

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Take cloud point-of-sale (POS), for example. Edge systems process data in real time.

Payment Services 259

Payment Services Customer Experience Promotions Point of Sale 259

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 259

Planning Wholesale Customer Experience Store Operations 259

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. How FTD is Easing Digital Adoption for Florists.

Payment Services 245

Payment Services Customer Experience Fulfillment Point of Sale 245

Retail TouchPoints

APRIL 16, 2024

Despite some consumer and retailer grumbling about traditional self-checkout, where consumers must scan each item separately, it’s still going strong: Target , for example, rolled out Express Self-Checkout, with a 10 -item limit, chainwide in March 2024.

Checkout 130

Checkout Supermarket ATS Consumer 130

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 12 to 12:30 p.m.

Merchant Services 293

Merchant Services Payment Services Consumer Beauty and Health 293

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. In addition to Aptos, Crocs partnered closely with retail strategy company Sophelle on the deployment. “We

Payment Services 147

Payment Services Customer Experience Checkout Management 147

Retail TouchPoints

DECEMBER 25, 2023

Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors. Delivering Exceptional Customer Experiences Collect and use your in-store data.

Customer Experience 225

Customer Experience Dead-Stock Store Layout Point of Sale 225

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 258

Employee Engagement Point of Sale Consumer Management 258

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 227

Payment Services Fulfillment Store Operations Point of Sale 227

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

Payment Services 207

Payment Services Accessories Point of Sale Store Operations 207

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

Management 164

Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

JUNE 15, 2022

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Appointments.

Payment Services 255

Payment Services Checkout Shrinkage Fast Fashion 255

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

JUNE 1, 2022

As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 billion spent in March 2020, or about 10% of all grocery sales. . Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver.

Checkout 296

Checkout Location Shopping Consumer 296

M19 Retail

JULY 5, 2023

The Aubuchon Company has previously implemented the Mi9 Retail Software Platform to support their Merchandising, Data Analytics, and Store Operations (Point of Sale). “Self-Checkout delivers numerous benefits for retailers, including increased efficiency, cost savings, improved accuracy, enhanced customer experiences, and increased store sales.

Checkout 52

Checkout Point of Sale Inventory Management Management 52

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

Apparel 247

Apparel Payment Services Checkout Location 247

Retail TouchPoints

JANUARY 26, 2022

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 299

Outdoor Shopping Kiosk Customer Experience 299

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 217

Point of Sale Merchant Services Payment Services Checkout 217

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan.

Planning 260

Planning Location Point of Sale Visual Merchandising 260

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Checkout 225

Checkout Payment Services Location Point of Sale 225

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

MAY 9, 2022

Mashgin has completed more than 35 million transactions and run $310 million through its system to date, and the solutions can be integrated with loyalty systems and can allow customers to pay for gas at convenience stores. Our mission is to leverage artificial intelligence to create real world benefits for people.

Checkout 219

Checkout Payment Services Planning Point of Sale 219

Retail TouchPoints

JULY 30, 2020

“This reflects our continued focus on innovation and finding new ways to help maintain the safety of our customers and employees.”. According to a Capgemini study, 84% of consumers plan to use touchless technologies to avoid physical contact in stores during the pandemic.

Payment Services 225

Payment Services Location Planning Point of Sale 225

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. where it is being sold at higher price points. to educate consumers about how to use our products.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190