Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 261

Marketing Consumer Checkout Customer Experience 261

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Consumer 270

Consumer Customer Experience Checkout Shopping 270

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 216

Payment Services Inventory Management Checkout Loss Prevention 216

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 223

Payment Services Store Operations Point of Sale Visual Merchandising 223

Retail TouchPoints

FEBRUARY 21, 2023

Circle K , and AutoZone are already using 5G to connect their stores. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. A pallet of goods can be tracked from departure at the manufacturing site through transit to the store.

Sporting Goods 236

Sporting Goods Payment Services Shrinkage Point of Sale 236

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. Why is experiential retail having a moment? To help, retailers are transitioning to edge computing.

Point of Sale 238

Point of Sale Customer Experience Shopping Location 238

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. PVH x RetailNext and MarketDial PVH Corp.

Point of Sale 247

Point of Sale Promotions Inventory Management Grocer 247

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Rite Aid items are now available on the Grubhub+ membership program, which offers no-fee deliveries on orders of $12 or more.

Point of Sale 272

Point of Sale Supermarket Customer Experience Management 272

Inside Retail

FEBRUARY 20, 2024

The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. From 8-10 am every day, lights will be dimmed and other aspects of its store operations will be modified. What does Starbucks’ Inclusive Space Framework entail?

Store Operations 130

Store Operations Point of Sale Location Fashion 130

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 258

Merchant Services Social Commerce Checkout Payment Services 258

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees. Shopping should be rewardingly seamless for everyone involved.

Social Commerce 285

Social Commerce Checkout Consumer Point of Sale 285

Retail TouchPoints

OCTOBER 9, 2023

It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. When did you notice that your favorite store had changed? Just as the last point, this isn’t a platitude.

Fulfillment 292

Fulfillment Shipping Suggestive Selling Management 292

Retail TouchPoints

OCTOBER 20, 2023

Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on the agenda for public and private organizations worldwide, it’s changing how many retailers think about their businesses.

Finance 249

Finance Merchant Services Payment Services Fulfillment 249

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. New Look Stores. Retailers are also now tasked with turning temporary store hacks into longer-term standards.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Inside Retail

APRIL 11, 2022

The pandemic has greatly shifted consumers’ preferences for shopping, whether this be physically or online. The increased prevalence of omnichannel solutions has forced businesses to rethink their approach to keeping consumers engaged when shopping in-store.

Payment Services 147

Payment Services Checkout Point of Sale Advertising 147

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 12 to 12:30 p.m.

Merchant Services 297

Merchant Services Payment Services Consumer Beauty and Health 297

Retail TouchPoints

APRIL 16, 2024

Despite some consumer and retailer grumbling about traditional self-checkout, where consumers must scan each item separately, it’s still going strong: Target , for example, rolled out Express Self-Checkout, with a 10 -item limit, chainwide in March 2024.

Checkout 130

Checkout Supermarket ATS Consumer 130

Retail TouchPoints

FEBRUARY 27, 2024

A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 250

Payment Services Wholesale Store Layout Inventory Management 250

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 261

Employee Engagement Point of Sale Consumer Management 261

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

Payment Services 211

Payment Services Accessories Point of Sale Store Operations 211

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 230

Payment Services Fulfillment Store Operations Point of Sale 230

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Checkout 220

Checkout Shipping Customer Experience Point of Sale 220

Retail TouchPoints

JUNE 15, 2022

Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. QR codes are inexpensive and consumer adoption has skyrocketed, largely led by menu enablement for contactless ordering. Many are using AR for brand engagements off-premise or in-store.

Payment Services 257

Payment Services Checkout Shrinkage Fast Fashion 257

Retail TouchPoints

JUNE 1, 2022

As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 billion spent in March 2020, or about 10% of all grocery sales. . Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver.

Checkout 297

Checkout Location Shopping Consumer 297

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small.

Point of Sale 221

Point of Sale Merchant Services Payment Services Checkout 221

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Among the winning strategies was a shift to ecommerce operations. Emerging Consumer Trends. A Look at the Market. The Online-Offline Hybrid.

Fulfillment 272

Fulfillment Checkout Store Layout Consumer 272

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 262

Planning Wholesale Customer Experience Store Operations 262

Retail TouchPoints

JULY 17, 2023

By regularly tracking and counting the stockroom’s inventory with RFID tags, Macy’s improved inventory visibility and ensured the required goods were available for consumers to purchase. Smart merchandising helped GetGo improve the consumer experience and increase sales. Self-checkout.

Payment Services 231

Payment Services Checkout Inventory Management Customer Experience 231

Inside Retail

MAY 25, 2023

The rise of screens The big grocers dipped their toes with front-of-store screens and now they are set to proliferate. Stand by for screens popping up in multiple store locations within the fast-moving consumer goods (FMCG) sector. Prepare for a digitally-led re-imagining of the store experience.

Visual Merchandising 130

Visual Merchandising Grocer Point of Sale Supermarket 130

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. How FTD is Easing Digital Adoption for Florists.

Payment Services 249

Payment Services Customer Experience Fulfillment Point of Sale 249

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device.

Apparel 251

Apparel Payment Services Checkout Location 251

M19 Retail

JULY 5, 2023

The Aubuchon Company is the oldest family-owned and managed hardware store chain in the US with over 100 stores across the country. Mi9 Retail and the Aubuchon Company are delivering the latest technology to their clients with the key goal of improving and optimizing the overall customer journey.

Checkout 52

Checkout Point of Sale Inventory Management Management 52

Retail TouchPoints

JUNE 23, 2023

If you want real-time promotions delivered to consumers in your store, you host the application at the edge to deliver instant responses, and you train the artificial intelligence (AI) algorithm in the cloud to push model changes back out to the edge. Take cloud point-of-sale (POS), for example. One final thought.

Payment Services 262

Payment Services Customer Experience Promotions Point of Sale 262

Star Miconics

APRIL 25, 2022

Somerset, NJ – April 25, 2022 – Star Micronics , a leading manufacturer of mobile, point-of-sale (POS), and customer engagement technologies, is proud to announce the launch of their revamped Star Micronics Cloud Services platform, renewed and renovated for a changing world. Both can be used for insight into the consumer.

Point of Sale 52

Point of Sale Store Operations Management Promotions 52

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

Payment Services 341

Payment Services Checkout Fulfillment Kiosk 341

Retail TouchPoints

FEBRUARY 7, 2023

The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e. featuring styles appropriate for Islamic and other religious consumers).

Payment Services 235

Payment Services Department Stores Checkout Finance 235