Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times.

Checkout 217

Checkout Payment Services Store Operations Customer Experience 217

Retail TouchPoints

NOVEMBER 9, 2022

Retailers have reason to be positive about the holiday season — Americans are still planning to spend about the same or more than last year on gifts, despite the fact that 93% are concerned about the economy and rising living costs, according to EY’s latest Consumer Future Index.

Consumer 231

Consumer Planning Fashion Accounting 231

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 263

Consumer Merchant Services Payment Services Drop-Shipping 263

Retail TouchPoints

MAY 25, 2021

Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing. Consumer spending will continue to spike, likely reaching record levels in the second half of this year as life resumes normalcy. While more countries are expected to open up in June and July (come on, France!),it’s Money in pockets.

Consumer 299

Consumer Advertising Shopping Promotions 299

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. for trusted brands and 23% for ethical products.

Consumer 278

Consumer Fulfillment Retail Trends Shopping 278

Inside Retail

JULY 13, 2023

Consumers believe that sellers, distributors, and e-commerce stores share responsibility for ensuring product authenticity, with a desire for more ways to verify authenticity and reliable customer service. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

Consumer 130

Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 261

Store Operations Shipping Fulfillment Store Layout 261

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments.

Loss Prevention 280

Loss Prevention Visual Merchandising Sporting Goods Store Operations 280

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 194

Consumer Telecommunications Fulfillment Customer Experience 194

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 267

Marketing Consumer Checkout Customer Experience 267

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Advertising 241

Advertising Store Operations Merchant Services Wholesale 241

Retail TouchPoints

MARCH 18, 2024

The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. It’s not a surprise how important the data is to AI; that’s the bedrock in this report,” said Rob Garf, GM of Retail and Consumer Goods at Salesforce in an interview with Retail TouchPoints.

Store Operations 296

Store Operations Shopping Marketing Management 296

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Visual Merchandising 303

Visual Merchandising Fulfillment Store Operations Consumer 303

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 277

ATS Returns Consumer Location 277

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Payment Services 246

Payment Services Consumer Customer Retention Marketing 246

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

Employee Engagement 270

Employee Engagement Store Operations Consumer Management 270

Retail TouchPoints

JULY 29, 2021

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

Consumer 306

Consumer Apparel Location Planning 306

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Consumer 275

Consumer Customer Experience Checkout Shopping 275

Inside Retail

SEPTEMBER 13, 2023

Department store chain Myer delivered its highest full-year sales since 2005 this year but remains cautious as consumer spending declines due to unfavourable economic conditions. per cent of total sales – and a 10 per cent increase in productivity gains at physical stores. Operating gross profit margin declined to 36.4

Net Profit 278

Net Profit Department Stores Returns Store Operations 278

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

Consumer 135

Consumer Payment Services Returns Shopping 135

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

Consumer 246

Consumer Apparel Visual Merchandising Store Operations 246

Inside Retail

DECEMBER 7, 2022

Preliminary supermarket competition concerns have been raised by the Australian Competition and Consumer Commission (ACCC) over Woolworths’ plan to acquire the Supa IGA in Karabar and its associated liquor store, Liquor Boss. Further reading: ACCC clears Woolworths’ acquisition of MyDeal.

Supermarket 246

Supermarket Store Operations Promotions Consumer 246

Retail TouchPoints

DECEMBER 28, 2023

In her new role as Chief Digital Officer, Rawlinson will oversee both ecommerce and marketing, including creative, traditional and digital media, as well as the loyalty, social media and public relations functions with a focus on bolstering the Custom Spaces offering across consumer touch points.

Customer Experience 260

Customer Experience Promotions Store Operations Marketing 260

Retail TouchPoints

APRIL 23, 2024

This latest acquisition will add 1,169 Hibbett , City Gear and Sports Additions stores operating across 36 states to JD Sports’ roster of more than 3,400 stores in the UK, Europe, North America and Asia Pacific. billion , in a deal unanimously approved by the Hibbett board. JD Sports entered the U.S.

Fashion 147

Fashion Store Operations Planning Consumer 147

Retail TouchPoints

JUNE 8, 2022

The 53-store regional supermarket chain hopes to relieve workers of these tedious tasks, allowing them to focus on customer service while also collecting valuable consumer data to improve its customer experience and operations.

Inventory Management 243

Inventory Management Supermarket Store Operations Customer Experience 243

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services 229

Payment Services Store Operations Point of Sale Visual Merchandising 229

Retail TouchPoints

MAY 6, 2021

The first, ODP , will operate the 1,100 Office Depot and OfficeMax retail locations along with the retailer’s ecommerce business. Office Depot will separate itself into two independent, publicly traded companies, each with its own focused strategy and investment profile.

Consumer 163

Consumer Returns Marketing Location 163

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 249

Store Layout Accessories Location Promotions 249

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. New Look Stores. Retailers are also now tasked with turning temporary store hacks into longer-term standards.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.).

Telecommunications 309

Telecommunications Finance Store Operations Consumer 309

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

Comparison Shopping 263

Comparison Shopping Consumer Shopping Customer Experience 263

Inside Retail

SEPTEMBER 24, 2023

According to Jonathan Clark, New Balance’s Asia-Pacific direct to consumer director, the company has achieved annual growth of about 20 to 30 percent, and has crafted a brand message that resonates with its audience – which is predominately 16-34 years old, and that emphasises style, activity, and social equality.

Apparel 264

Apparel Consumer Location Store Operations 264

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail Wire

JUNE 1, 2023

Macy’s has reduced its full-year forecast after the department store operator saw consumers curtail spending in the spring. The retailer said it expects to mark down more merchandise in the future and is also cutting orders to avoid carrying excess inventory.

Department Stores 100

Department Stores Store Operations Consumer 100

Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” worked quickly to get the store up and running. How much are they spending?

Location 188

Location Visual Merchandising Store Operations Wholesale 188

Retail TouchPoints

OCTOBER 18, 2023

But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play. The 1,600-square-foot store is located in The Westchester shopping mall in White Plains, N.Y. 6, 2023, just ahead of the holiday shopping rush.

Wholesale 226

Wholesale Consumer Shopping Location 226