Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 355

Payment Services Checkout Fulfillment Kiosk 355

Retail TouchPoints

AUGUST 25, 2020

Since China is several months ahead of the rest of the world in both its pandemic outbreak and recovery, we have been paying close attention to how retailers in China responded during and after the crisis, how Chinese consumer behavior has changed since the pandemic, and how retailers are adapting to these new consumer habits.

Payment Services 301

Payment Services Fulfillment Store Operations Consumer 301

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Among the winning strategies was a shift to ecommerce operations. Emerging Consumer Trends. A Look at the Market. The Online-Offline Hybrid.

Fulfillment 278

Fulfillment Checkout Store Layout Consumer 278

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 1:20 to 2:10 p.m.

Merchant Services 317

Merchant Services Payment Services Consumer Beauty and Health 317

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. New Look Stores. The store experience is a big part of REI’s success.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

FEBRUARY 21, 2023

Circle K , and AutoZone are already using 5G to connect their stores. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. A pallet of goods can be tracked from departure at the manufacturing site through transit to the store.

Sporting Goods 253

Sporting Goods Payment Services Shrinkage Point of Sale 253

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. View the session on demand. View the session on demand.

Point of Sale 291

Point of Sale Checkout Consumer Promotions 291

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Rite Aid items are now available on the Grubhub+ membership program, which offers no-fee deliveries on orders of $12 or more.

Point of Sale 284

Point of Sale Supermarket Customer Experience Management 284

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 263

Merchant Services Social Commerce Checkout Payment Services 263

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 282

Planning Wholesale Customer Experience Store Operations 282

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. How FTD is Easing Digital Adoption for Florists.

Payment Services 266

Payment Services Customer Experience Fulfillment Point of Sale 266

Retail TouchPoints

JANUARY 11, 2021

And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. “As Machine Learning-Powered Analytics Now Central to Demand Forecasting.

Payment Services 272

Payment Services Location Fulfillment Customer Experience 272

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Checkout 239

Checkout Shipping Customer Experience Point of Sale 239

Retail TouchPoints

JULY 29, 2020

Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies. Similarly, the pop-up retail store concept is evolving fast, as brands and retailers look to strengthen emotional connections with consumers and drive longer-lasting relationships.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

AUGUST 29, 2023

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. Our mission is to drive seamless omnichannel experiences.”

Payment Services 250

Payment Services Accounting Customer Experience Point of Sale 250

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. where it is being sold at higher price points. to educate consumers about how to use our products. and Singapore.

Checkout 191

Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

JULY 17, 2023

By regularly tracking and counting the stockroom’s inventory with RFID tags, Macy’s improved inventory visibility and ensured the required goods were available for consumers to purchase. Smart merchandising helped GetGo improve the consumer experience and increase sales. Self-checkout.

Payment Services 242

Payment Services Checkout Inventory Management Customer Experience 242

Retail TouchPoints

JUNE 1, 2022

As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 billion spent in March 2020, or about 10% of all grocery sales. . Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver.

Checkout 298

Checkout Location Shopping Consumer 298

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Payment Services 181

Payment Services Returns Specialty Retailers Promotions 181

Mass Relators

SEPTEMBER 12, 2022

Consumers flocked online for essential purchases, adding $102.08 Overall in 2021, consumers spent $870.78 They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. billion in revenue in 2020, and another $116.45

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

Management 167

Management Loss Prevention ATS Store Operations 167

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. In short, it is dictated by the principle of instant gratification and leverages that principle to build loyalty.

Payment Services 182

Payment Services Fulfillment Checkout Shipping 182

Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts.

Outdoor 318

Outdoor Shopping Kiosk Customer Experience 318