Retail TouchPoints

NOVEMBER 3, 2021

These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 278

Finance Merchant Services Payment Services Fulfillment 278

Retail TouchPoints

FEBRUARY 24, 2021

With the UHF RFID technology-based solution provided by Nedap, the primary long-term objective is to achieve full supply chain visibility and merchandise visibility within all of the company’s stores across Spain, according to Gonzalo de Lorenzo, CEO, Encuentro Moda. The handheld readers also are employed for online order fulfillment.

Fulfillment 147

Fulfillment Point of Sale Fashion Fast Fashion 147

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Shrinkage Point of Sale 264

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Additionally, inventory visibility across multiple fulfillment nodes and the need to accommodate the growing array of payment options is putting a premium on flexibility.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

FEBRUARY 15, 2021

Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening. Considering the above, it’s clear that retailers will be best positioned to fulfill the needs of the new post-COVID consumer with a hybrid approach to physical and virtual space.

Fulfillment 279

Fulfillment Checkout Store Layout Consumer 279

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings.

Point of Sale 290

Point of Sale Supermarket Customer Experience Management 290

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 191

Clienteling Fulfillment Apparel Location 191

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Payment Services 232

Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

AUGUST 14, 2020

The webinar wrapped up with predictions about the upcoming holiday season: 30% of retail holiday sales will come from a digital channel, compared to 14% the previous year. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

Marketing 289

Marketing Consumer Checkout Customer Experience 289

Retail TouchPoints

AUGUST 30, 2023

She leverages 25+ years in omnichannel retail, focusing on brands, covering digital strategy and store operations, registry, marketing, tech selection and organizational design. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group. She can be reached at kathy.kimple@osf.digital.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters.

Loss Prevention 261

Loss Prevention Returns Point of Sale Shipping 261

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We have a strong global presence and we are in the “good” malls; if you go to the good mall and to the good store you can find LUXIE. and Singapore.

Checkout 207

Checkout Fulfillment Shipping Payment Services 207

Retail TouchPoints

JULY 29, 2020

For retailers, digital transformation has not only made it possible to serve customers in multiple channels, it’s also made it possible to use real-time data capabilities that optimize product distribution and pricing strategies, increase inventory velocity, improve product positioning and turn stores into fulfilment centers.

Payment Services 200

Payment Services Fulfillment Location Checkout 200

Retail TouchPoints

OCTOBER 4, 2023

From strawberries and cream sales soaring during Wimbledon to the switch from the hottest June on record to a rainy July encouraging shoppers to quickly swap from sunglasses to umbrellas, there’s no denying that a range of external influences are driving unforeseen peaks of interest in different goods.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 242

Checkout Payment Services ATS Accounting 242

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif.

Returns 241

Returns Payment Services Point of Sale Location 241

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Mass Relators

SEPTEMBER 12, 2022

They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. While automation is being deployed for prescription fulfillment in a limited number of markets by the biggest retailers, add-on merchandise is still selected at the stores.

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

MARCH 15, 2023

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that have not.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

JUNE 12, 2020

I told our sales team that they can’t think about revenue right now, because retailers are going to need all the help that they can get. RTP: What roles do you see technology playing in this new version of store operations? Almond: The investments we’ve made in our software are just the start.

Management 194

Management Loss Prevention ATS Store Operations 194

Retail TouchPoints

JUNE 7, 2022

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. He will be replaced by his predecessor, Chris de Lapuente, Chairman and CEO of the Selective Retailing division of LVMH Moet Hennessy Louis Vuitton , Sephora’s parent company.

Planning 343

Planning Location Shopping Point of Sale 343

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore.

Payment Services 265

Payment Services Jewelry Outdoor Accessories 265

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers. New Look Stores. The store experience is a big part of REI’s success. Emphasizing micro-fulfillment & smart delivery.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts.

Outdoor 328

Outdoor Shopping Kiosk Customer Experience 328

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. None of these is true, but it doesn’t stop people from predicting them, and others from believing.

Checkout 299

Checkout Location Shopping Consumer 299

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. Sharon Leite knows retail. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 321

Inventory Management Beauty and Health Management Planning 321

Retail TouchPoints

AUGUST 17, 2020

Efficiency has never mattered more. In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. Being efficient isn’t just about managing costs.

Customer Experience 200

Customer Experience Jewelry Management Point of Sale 200

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. The resistance is real — people are not comfortable yet with putting their POS in the cloud,” said Dave Bruno, Director of Retail Market Insights at Aptos.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart works with more than 1,400 retail banners across 80,000+ stores, representing more than 85% of the U.S. grocery industry, according to the company’s SEC filing.

ATS 263

ATS Fulfillment Checkout Advertising 263

Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 306

Payment Services Fulfillment Store Operations Consumer 306

Retail TouchPoints

OCTOBER 7, 2020

Yet in the midst of taking hundreds of stores through a complex closing and reopening process, Hudson made a daring decision — not only to continue the deployment of the Flooid platform but to accelerate it. “We We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214