Retail TouchPoints

FEBRUARY 15, 2021

Considering the above, it’s clear that retailers will be best positioned to fulfill the needs of the new post-COVID consumer with a hybrid approach to physical and virtual space. To remain competitive, a virtual storefront needs to be engaging: professional images, streamlined checkout experiences and an extension of a retailer’s brand.

Fulfillment 270

Fulfillment Checkout Store Layout Consumer 270

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 270

Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail TouchPoints

JUNE 1, 2022

In fact, Walmart has designed its newest stores to be shopped while being guided by the app. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need.

Checkout 296

Checkout Location Shopping Consumer 296

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 232

Sporting Goods Payment Services Shrinkage Point of Sale 232

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

AUGUST 14, 2020

Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy. Mobile phones are still the number-one device for driving traffic, which requires retailers to embed “intelligent experiences throughout the journey, including checkout,” Schwartz noted.

Marketing 256

Marketing Consumer Checkout Customer Experience 256

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We tweaked our search and checkout capabilities and have increased our retention rate. You have to make sure you are offering frictionless checkout.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Additionally, inventory visibility across multiple fulfillment nodes and the need to accommodate the growing array of payment options is putting a premium on flexibility.

Point of Sale 216

Point of Sale Merchant Services Payment Services Checkout 216

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 292

Merchant Services Payment Services Consumer Beauty and Health 292

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JANUARY 26, 2022

One of the big developers has already created a digitized real-time store inventory with one-card checkout. That’s a great advance, because it means customers don’t have to go from store to store to store.

Outdoor 298

Outdoor Shopping Kiosk Customer Experience 298

Retail TouchPoints

JUNE 12, 2020

We found ourselves cleaning box trucks on a Sunday afternoon, so that’s the new store — it’s just on wheels. We’ve also been involved in more detailed discussions about things like clean checkouts, as well as using ‘touchless’ fixtures everywhere — from the store’s entrance point to the restroom.

Management 164

Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

FEBRUARY 10, 2022

Leite’s experience on the show not only amplified her “people-first” leadership philosophy, but also prompted a number of investments to address problems she uncovered while undercover, including: $500,000 on product education for store associates, known as Health Enthusiasts; $1.5 million on inventory management solutions; $1.2

Inventory Management 297

Inventory Management Beauty and Health Management Planning 297

Retail TouchPoints

MARCH 30, 2023

The same technology also can prompt customers with proactive messages after they leave the checkout page, but before they leave the site entirely, to capture them in the moment. This misunderstanding of pain points (and how to relieve them) applies at multiple points in the shopper journey.

Point of Sale 272

Point of Sale Checkout Consumer Promotions 272

Retail TouchPoints

SEPTEMBER 19, 2023

Simo’s letter identified the key technologies Instacart offers, including: Multiple fulfillment options that allow consumers to get an order in minutes, hours or the following day, enabled by its picking technology and “community of dedicated shoppers who treat every order like their own”; In-store technologies including AI-powered smart carts, mobile (..)

ATS 224

ATS Fulfillment Checkout Advertising 224

Retail TouchPoints

OCTOBER 7, 2020

Yet in the midst of taking hundreds of stores through a complex closing and reopening process, Hudson made a daring decision — not only to continue the deployment of the Flooid platform but to accelerate it. “We We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. Tractor Supply offers three ways to get them: curbside pickup, same-day delivery or in-store. That’s agility.

Payment Services 182

Payment Services Fulfillment Checkout Shipping 182