Clienteling Consumer Customer Experience Point of Sale 
Inside Retail
APRIL 30, 2024
However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. Customer details and order details were across many different systems,” explained Ratcliffe. Before NewStore, we had many disparate systems across the organisation.
Retail Focus
APRIL 4, 2024
In a world where consumers’ behaviours, expectations, and preferences are rapidly changing, premium and luxury brands are faced with a unique challenge – how to preserve their identity and exclusivity while adapting to the digital age (Purwar 2019). Digital transformation has extended the customer experience beyond the point of sale.
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Retail TouchPoints
JUNE 28, 2023
“For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. All transaction elements and devices need to know about that product and about the consumer.”
A1 Retail
MAY 19, 2022
New research from Scandit , a specialist in smart data capture, reveals insights into the changing omnichannel expectations of today’s fashion consumer and how retailers can respond to keep the physical store alive. Serving the needs of omnichannel shopping.
Retail Minded
MARCH 16, 2024
This type of platform reduces the time employees spend hunting for information and allows them to focus more on customers. Enhanced search capabilities mean better service, quicker problem-solving, and ultimately, a smoother operational flow that benefits both your team and your clientele.
Inside Retail
MARCH 6, 2023
We did a brand equity survey to really understand our consumer, and what we saw is that brand awareness as well as trust are high up there. Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients.
Retail Minded
MARCH 10, 2022
While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.
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