Retail Focus

JULY 15, 2025

Many consumers check ratings, comments, or video reviews before buying. This variety can help reduce uncertainty, but it also creates challenges in filtering genuine opinions from marketing-driven or biased posts. In these contexts, reviews serve as a form of social proof, helping consumers feel more confident about spending more.

Consumer 130

Consumer Customer Experience Management Marketing 130

Retail TouchPoints

JUNE 30, 2025

For four decades, 99 Ranch Market has been a beloved fixture in Asian-American communities, known for its curated selection of imported pantry staples. The company began exploring ecommerce during the pandemic, launching its own direct-to-consumer channel and testing new fulfillment models. Temu is now welcoming U.S.

Marketing 162

Marketing Fulfillment Grocer Shipping 162

Retail TouchPoints

JULY 10, 2025

But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. These campaigns took different paths and strategies, but all drove measurable consumer engagement that signals intent and powers future business growth.

Apparel 246

Apparel Consumer Marketing Promotions 246

Inside Retail

JULY 10, 2025

There have been multiple examples recently of the Australian Competition and Consumer Commission (ACCC) levying fines at retailers for misleading promotions. Is this due to an increase in retailers’ legal negligence or a more active consumer watchdog? Consumers expect fairness, not manipulation.

Promotions 189

Promotions Advertising Supermarket Consumer 189

Retail TouchPoints

JUNE 20, 2025

In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating your brand from the rest. This not only keeps consumers entertained but also helps brands deliver highly personalized rewards and offers. Personalization is a powerful driver of customer loyalty.

Customer Retention 257

Customer Retention Customer Experience Consumer Marketing 257

Small Biz Trends

JUNE 19, 2025

Key Takeaways Market Understanding is Essential: Knowing your market is crucial for connecting with your audience and tailoring strategies that resonate with them. Informed Decision-Making: Market knowledge supports better decision-making, helping businesses adapt to customer needs and seize opportunities.

Marketing 104

Marketing Target Market Promotions Advertising 104

Inside Retail

JUNE 18, 2025

They are the current interest, bordering on obsession, for many a Millennial and Gen Z consumer. These two consumer groups have been lumped into an increasingly powerful shopper segment dubbed ‘kidults’, an amalgamation of the words ‘kid’ and ‘adults’. What are kidults? per cent increase since 2022.

Consumer 130

Consumer Apparel Accounting Marketing 130

Retail TouchPoints

JUNE 30, 2025

BNPL, Alternative Payment Methods Are Quickly Displacing Cash and Cards While credit cards and cash are still the dominant payment method in many regions, digital payments are quickly capturing market share. The global BNPL market, led by companies like Klarna, Afterpay, PayPal and Affirm, is meanwhile projected to grow from $560.1

Merchant Services 214

Merchant Services Payment Services Checkout Consumer 214

Inside Retail

JULY 2, 2025

With the cost-of-living pressures still plaguing Australians, consumers have turned to online retailers to hunt for bargains, with online non-food-related retail sales surging nearly 11 per cent this year. per cent, consumer confidence remains soft,” said Australian Retailers Association (ARA) CEO Chris Rodwell.

Department Stores 222

Department Stores Accessories Consumer Shopping 222

Retail TouchPoints

JULY 15, 2025

Let the hijinks commence… But behind those hijinks is some solid marketing strategy. Retail TouchPoints got the inside scoop from Bob’s Chief Marketing Officer Steve Nesle. The Target Audience: Content-Hungry Consumers “The catalyst for this idea came out of necessity,” said Nesle in an interview with Retail TouchPoints.

Marketing 147

Marketing Advertising Consumer Shopping 147

Small Biz Trends

JUNE 15, 2025

Key Takeaways Understanding Marketing Channels: Knowledge of both online and offline marketing channels is essential for effective customer engagement and business success. Combining Strategies: A blended approach utilizing both online and offline marketing channels can enhance overall customer retention and drive better results.

Marketing 107

Marketing Advertising Customer Retention Target Market 107

Retail Dive

JUNE 24, 2025

Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. About half of consumers — 47% — have stopped shopping at a retailer due to an unfavorable return policy.

Returns 97

Returns Consumer Payment Services Merchant Services 97

Retail TouchPoints

JUNE 23, 2025

Modern consumers, especially Gen Z, no longer define themselves by rigid categories like “skater” or “preppy,” he said. I saw an opportunity to serve a more diverse and generationally evolving consumer base all in one store,” Gray explained. “No He saw a generational play as well. That was a gap we could fill.”

Apparel 162

Apparel Marketing Outdoor Wholesale 162

Retail TouchPoints

JUNE 24, 2025

credit card payments dominate, but in Germany, nearly 50% of consumers prefer bank transfers or Buy Now, Pay Later (BNPL) options. A 2023 study found that nearly 42% of consumers who experience a false decline abandon their purchase entirely. Consider a global online retailer that sells in both North America and Europe. In the U.S.,

Merchant Services 243

Merchant Services Payment Services Management Consumer 243

Retail TouchPoints

JUNE 2, 2025

For example, sensors tracking foot traffic and in-store behavior can influence the content shown on digital displays, delivering highly relevant messages to consumers. Consumers can inquire about sales, promotions or store layouts, and the signage will respond in real time, providing relevant information based on the IoT data collected.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

JULY 14, 2025

Brand identity and value must also be protected by complying with consumer protection, privacy and advertising laws. Online sales practices that use dark patterns, junk fees, negative options or other practices contrary to consumer protection laws. State and federal laws: Many states have strict consumer protection and privacy laws.

Payment Services 147

Payment Services Advertising Consumer Customer Experience 147

Small Biz Trends

JUNE 24, 2025

Farmers markets are vibrant hubs of local culture and community, offering a unique opportunity for vendors to showcase their products. Whether you’re a seasoned seller or just starting out, understanding the best things to sell at a farmers market will help you stand out and thrive in this bustling environment.

Marketing 106

Marketing ATS Consumer Promotions 106

Inside Retail

JUNE 26, 2025

Its CEO Richard Stevens has seen an uptick in consumers using these tools during their offline shopping journeys. “We This new wave of highly informed consumers is resulting in other savings vehicles, like price matching, becoming more accessible.” In-store AI touchpoints are also being embraced in the burgeoning resale market.

Kiosk 218

Kiosk Returns Payment Services Department Stores 218

A1 Retail

JULY 2, 2025

Practical, focused, and easy to consume, it’s been thoughtfully designed to fit around buyers and deliver maximum value in minimal time. From social commerce and sustainability to licensing, merchandising and consumer psychology, the sessions offer buyers and brands a holistic view of where retail is headed, and how to stay ahead of it.

Marketing 87

Marketing Social Commerce Visual Merchandising Employee Engagement 87

Retail TouchPoints

JULY 2, 2025

It used to be that if you had established a strong brand name, you could count on consumers’ trust. But years of inflated marketing claims and bad experiences have eroded trust in brands, leading to a trust deficit — and it’s growing. “We Today trust is earned, it’s not inherited. “We Where did it come from?

Consumer 147

Consumer Marketing Shopping ATS 147

Small Biz Trends

JUNE 25, 2025

Key Takeaways Social Media Impact: 90% of marketers report increased brand awareness through social media, highlighting its effectiveness in enhancing visibility and engagement. With billions of active users worldwide, understanding social media marketing statistics is crucial for crafting effective strategies.

Marketing 105

Marketing Advertising Management Consumer 105

Retail TouchPoints

JULY 2, 2025

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. consumers are optimistic about the current economic climate, compared to 38% in 2024. In the U.S.,

Consumer 165

Consumer Promotions Shopping Planning 165

Retail TouchPoints

JUNE 26, 2025

Rapid shifts in consumer behavior, combined with accelerating technological innovation, require retailers to prioritize mobile site excellence more urgently than ever. Consumer expectations have already evolved dramatically. Gone are the days when consumers exclusively visited retailer websites or apps for their shopping needs.

Social Commerce 147

Social Commerce Checkout Consumer Shopping 147

Retail TouchPoints

JULY 10, 2025

Younger consumers will expect retailers to be upfront about how they handle personal information, and they’ll want clear, easy ways to choose how much they share. He is an expert in developing, managing and executing go-to-market plans and strategies to facilitate business growth in the fintech industry across all key markets.

Merchant Services 165

Merchant Services Payment Services Checkout Social Commerce 165

Retail TouchPoints

JULY 2, 2025

“With every detail, we’ve aimed to meet the next generation of consumers with experiences that blend high-performance artistry, immersive storytelling and creative freedom,” said Aïda Moudachirou-Rébois, SVP and Global General Manager at MAC Cosmetics in an interview with Retail TouchPoints. And as the market has evolved, so has MAC.

Consumer 127

Consumer Marketing Fashion ATS 127

Inside Retail

JUNE 19, 2025

The recent decision by direct-to-consumer furniture darling, Koala , to pause its $100 million IPO is emblematic of a broader recalibration taking place across the sector. However, it is facing a market with fresh challenges. “Koala is on its way to becoming an iconic Aussie consumer brand. million IPO.

Finance 195

Finance Marketing Advertising Accounting 195

Small Biz Trends

JUNE 30, 2025

From sustainable fashion choices to the latest tech gadgets, millennial women are conscious consumers who value quality and ethics. Small businesses should invest in social media marketing to reach this influential audience effectively. Adapting to their preferences can lead to lasting relationships and success in today’s market.

Shopping 73

Shopping Marketing Promotions Finance 73

Inside Retail

JULY 8, 2025

Few shopping periods outside of Black Friday get US consumers as hyped as Amazon’s Prime Day. CI&T’s global director of retail strategy, Melissa Minkow, noted, “Prime Day has become an exception moment where shoppers give themselves permission to go all out because it is marketed so well as a useful saving event.”

Shopping 130

Shopping Consumer Marketing Promotions 130

Inside Retail

JUNE 29, 2025

But beyond the algorithmic boost, Halara leaned into its community, introducing a loyalty initiative that turns fans into product testers and developing pieces using real-time consumer data to avoid overproduction. This form of participatory marketing is becoming essential.

Boutique 208

Boutique Promotions Fashion Consumer 208

Small Biz Trends

JUNE 16, 2025

Key Takeaways Amazon’s Market Share Dominance: Amazon holds approximately 38% of the U.S. e-commerce market, emphasizing its status as the leading online marketplace and highlighting the competitive landscape for small businesses. Key statistics reflect its impactful growth and market dominance in e-commerce.

Marketing 69

Marketing Payment Services Shipping Fulfillment 69

Retail TouchPoints

JUNE 25, 2025

When your space is visually compelling and photo-ready, these consumers become your most powerful marketing tool, often promoting your store organically and at no cost to you. This presents a major opportunity for retailers. But it takes more than great products to draw them in.

Boutique 147

Boutique Consumer Marketing Visual Merchandising 147

Inside Retail

JULY 7, 2025

Once seen as a “nice to have”, they’re now a critical lever for influencing what consumers pick up, how often they shop, and where they spend. Loyalty schemes have moved from being a convenience to becoming central to how many consumers make purchasing decisions. This change also mirrors a wider structural shift in the market.

Promotions 130

Promotions Consumer Marketing Returns 130

Retail TouchPoints

JUNE 17, 2025

And with consumer demand highly sensitive to trends, reviews or competitive product launches, a projected bestseller can quickly become deadstock when the market swings unexpectedly. If never sold or used, these resources effectively go to waste when these products fail to reach consumers who could benefit from them.

Returns 147

Returns Wholesale Consumer Marketing 147

Retail TouchPoints

JULY 11, 2025

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Retail TouchPoints

JUNE 25, 2025

There are many factors that have led to Bealls’ enduring success, but perhaps the most important is the company’s people-first culture , which applies to both its customers and its employees. “

Planning 162

Planning Consumer Shopping Marketing 162