Retail TouchPoints

JANUARY 2, 2025

increase in online shopping. At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% One of the biggest recipients of all that IRL shopping this year was malls. last year). 21 in 2024) increased a whopping 177.1%

Consumer 283

Consumer Returns Jewelry Shopping 283

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. in addition to $15 in non-Prime promotions on a $350 cart). billion acquisition of Whole Foods. In that regard, Amazon also meets the challenge.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MARCH 12, 2025

Second, value , where private label will again play a role: These brands provide quality, value and an exclusive reason to shop at Kohls, said Buchanan. Adjustments to the companys selection of national brands and promotional strategy also are underway. Strengthening our proprietary brand offering is key to our success.

Store Layout 267

Store Layout Promotions Jewelry Department Stores 267

Retail Gazette

APRIL 1, 2025

Despite a late Easter, Kantars data indicates that consumers are still spending as they adjust their grocery shopping habits to inflationary pressures. Related Story Ocado gets green light for Nottinghamshire distribution hub 31/03/2025 x 11:37 AM Promotional spending reached 28.2% increase compared to the previous year.

Promotions 111

Promotions Supermarket Grocer Consumer 111

Retail TouchPoints

NOVEMBER 7, 2024

Mikayla Hopkins: Brands should prioritize strategies that maximize engagement in this limited time frame, focusing on creating buzz and anticipation without overwhelming consumers with early promotions. Customers were invited to resell past purchases, creating a circular shopping experience.

Marketing 278

Marketing Promotions Consumer Advertising 278

Retail Focus

OCTOBER 15, 2024

Seasonal shopping events such as Black Friday, Cyber Monday, and the back-to-school season have a significant impact on retail stock prices. As retailers roll out promotions and discounts to attract customers, their performance during these high-stakes times can lead to fluctuations in stock valuations.

Shopping 130

Shopping Consumer Promotions Marketing 130

Retail TouchPoints

OCTOBER 31, 2024

Millennial and Gen Z-focused fashion retailer Revolve Group is bringing its Revolve and FWRD brand segments to new channels this holiday season, including a pop-up shop at The Grove in Los Angeles and within the new fashion styling game Bellemint. following its debut in Canada, Australia and New Zealand.

Fashion 278

Fashion Returns Accessories Apparel 278

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies. Across generations, 24% of online clothing purchases are returned.

Returns 278

Returns Promotions Shopping Shipping 278

Inside Retail

MARCH 25, 2025

Ramadan continues to be a crucial shopping period across Southeast Asia, with evolving consumer behaviours and market dynamics shaping the retail landscape. Shopping patterns remain distinct throughout the holy month, with sales peaking in the last two weeks. This year, Ramadan began on February 28 and ends on March 30.

Shopping 130

Shopping Inventory Management Consumer Promotions 130

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. In the traditional shopping experience, a customer uses a search or navigation menu on a site to view, for example, sunscreen options. The user can filter by price, shade, brand, style, etc.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. With all this in mind, smart retail marketers must strike a balance between utility and customer experience and add sizzle to in-store and online shopping without allowing one channel to shine brighter than the other.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. By making customers lives easier, grocers can make shopping feel like less of a chore.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

DECEMBER 2, 2024

Our real-time insights show that consumers are comfortably in the gift-giving spirit as price reductions and deals occur across sectors, supporting budgets for holiday shopping.” AI Shopping Assistants Make a Big Entrance Both Salesforce and Adobe also noted the emerging influence of generative AI-powered chatbots.

Merchant Services 279

Merchant Services Jewelry Apparel Beauty and Health 279

Small Biz Trends

JUNE 9, 2025

Key Takeaways Sustainability Focus: Package-free shops promote eco-friendly shopping by eliminating plastic packaging and encouraging the use of reusable containers, fostering a commitment to sustainable retail practices. Welcome to the world of package-free shops, where eco-conscious consumers like you can shop guilt-free.

Shopping 87

Shopping ATS Promotions Store Layout 87

Inside Retail

JUNE 15, 2025

Thailand’s malls are more than just shopping centres; they are also lifestyle attractions. The rise of retail hubs Thailand’s retail landscape has experienced major developments in recent years, with several new shopping malls opening across the country. Luxury shopping destination Emsphere opened in 2023.

Shopping 130

Shopping Wholesale Consumer Department Stores 130

Retail TouchPoints

APRIL 28, 2025

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. In this piece, well lay out key steps every retailer can take to wrest control of their data and pave the way for a modernized shopping experience. The good news? Clarify Your Data Strategy Todays retailers face a common set of data challenges.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Retail TouchPoints

JANUARY 2, 2025

Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. In the first half of 2024, we tracked that order volume grew for both TikTok Shop (35%) and Shein (63%).

Consumer 289

Consumer Shipping Shopping Marketing 289

Retail TouchPoints

JANUARY 16, 2025

Target also is promoting Sarah Travis, currently SVP for Roundel and Social Commerce, to EVP, Chief Digital and Revenue Officer. These leadership updates will help us continue to deliver a differentiated shopping experience every day across every channel, said Brian Cornell, Chair and CEO of Target in a statement.

Social Commerce 290

Social Commerce Store Operations Promotions Shopping 290

A1 Retail

DECEMBER 20, 2024

Lakeside Shopping Centre has achieved a significant milestone in environmental excellence by winning an International Green Apple Environment Award, its fourth Green Apple Award in three years. As part of this achievement,Lakeside Shopping Centrehas been invited to further their success as aGreen World Ambassador.

Shopping 105

Shopping ATS Promotions Management 105

Inside Retail

MAY 27, 2025

More than 80 per cent of Australian consumers use digital aids during their shopping journey, regardless of whether they complete their journey online or in a physical store. The most common aids, according to research commissioned by Shopfully, include promotion hunting, product searching, or price comparison.

Checkout 130

Checkout Promotions Shopping Consumer 130

Retail Wire

OCTOBER 10, 2024

Krispy Kreme has announced an exciting promotion to commemorate the launch of its donuts at McDonald's locations in the Chicago area, starting October 15.

Promotions 237

Promotions Location Shopping ATS 237

Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. A salon, for example, might open a promotional window to offer extra points on its points-to-rewards punch card that customers can then exchange for a gift card.

Payment Services 262

Payment Services Promotions Checkout Planning 262

A1 Retail

JUNE 2, 2025

The survey of 2,000 Brits found that the in-person retail industry shows no signs of disappearing, as just one percent of respondents claimed to shop purely online. When asked how music amplifies the shopping experience, more than a third (37 percent) say its important. Just one in 10 (10 percent) prefer a silent shop.

Shopping 102

Shopping Department Stores Customer Experience Beauty and Health 102

Retail TouchPoints

DECEMBER 17, 2024

Some ecommerce companies combine inventory and search functionality to optimize promotions and upselling. Using this data, you can offer dynamic promotions based on stock levels; for example, you can run discounts on overstocked items or promote last call messages that spur customers to buy items they might otherwise overlook.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Inside Retail

NOVEMBER 27, 2024

The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. In 2021, the business went live with its promotions on November 18, in 2022 on November 15 and last year on November 9. This presents a predicament for retailers.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Inside Retail

OCTOBER 13, 2024

A stagnant industry There has been significant innovation in the food and grocery retail supply chain yet it has rarely been deployed to revolutionise how everyday consumers shop. In the average month, you might shop at a half dozen different places for groceries and everyday essentials, like personal and household goods,” shared Hoggett.

Planning 245

Planning Supermarket Fulfillment Shopping 245

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

NOVEMBER 27, 2024

The Jill Martin Peacock special is part of Macy’s larger Parade of Deals campaign, which features daily exclusive offers from top brands and also is being promoted across social media with the help of the retailer’s slate of influencer partners. 29 at Noon Eastern and Nov. 30 at 7 a.m.

Promotions 277

Promotions Fashion Location Shopping 277

Retail TouchPoints

JANUARY 9, 2025

Michelle Wlazlo, formerly the Chief Merchandising and Supply Chain Officer of JCPenney, has been promoted to Brand CEO of JCPenney. We can design a more personalized shopping experience, offer unified loyalty and credit card programs, and ultimately cross-sell more effectively.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Inside Retail

NOVEMBER 18, 2024

Coles and Woolworths intend to defend themselves against the accusations of misleading promotions and illusory sales. But if the ACCC and the class action succeed, Coles and Woolworths will have to revise their value proposition and promotional tactics.

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Dezeen

DECEMBER 25, 2024

Wood panelling and glossy floor tiles bring a nostalgic feel to this chocolate shop in London's Covent Garden , which design practice Morrisstudio and architecture firm Built Works have designed to invoke a golden age of confectionery. Taking the British route felt a bit more natural."

Shopping 108

Shopping Promotions Consumer Marketing 108

Inside Retail

FEBRUARY 25, 2025

Woolworths Group booked lower profit in the first half, attributed to the 17-day industrial action impacting its supermarket business last December and a trend of customers seeking more value when shopping. The group’s net profit fell 20.6 per cent to $739 million after earnings before interest and taxes (EBIT) slid 14.2 per cent to $1.45

Consumer 243

Consumer Net Profit Supermarket Wholesale 243

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 274

Point of Sale Returns Checkout Shipping 274

Retail TouchPoints

FEBRUARY 5, 2025

Even more concerning is that this trend is exacerbated on Saturdays, the busiest shopping day of the week. The perception of pricing is influenced by shopping patterns. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

MAY 9, 2025

Speaking of marketing, consider how grocers commonly go to market today CPG brands provide bill backs and off-invoice allowances to individual grocers who then pass those savings along to customers via coupons and other promotions. Unfortunately, those same retailers are struggling today. As such, traditional grocers are losing market share.

Grocer 173

Grocer Supermarket Promotions Customer Experience 173

Retail TouchPoints

JUNE 2, 2025

If a particular section of the store sees more traffic, a digital display could promote items from that section, creating a tailored shopping experience. Consumers can inquire about sales, promotions or store layouts, and the signage will respond in real time, providing relevant information based on the IoT data collected.

Inventory Management 173

Inventory Management Store Layout Promotions Store Operations 173

Retail TouchPoints

FEBRUARY 25, 2025

Making Price Comparisons Easier Although 21% of consumers may have splurged on themselves when shopping for clothes last year, once the $100 inflection point was reached, the details that justify the price become much more important. Retailers can use this information to create unique promotions in real time.

Accessories 179

Accessories Promotions Returns Consumer 179