Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 274

Fulfillment Social Commerce Management Shopping 274

Retail TouchPoints

AUGUST 9, 2022

You want to also offer consumers something that hasn’t been fulfilled by their current options.” She encouraged attendees to look at the luxury market, which is ripe with examples of Europe-based brands that were able to obtain broader appeal because they had desirable products and unique digital experiences.

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Social Commerce Returns Consumer Marketing 289

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 271

Marketing Payment Services Beauty and Health Fulfillment 271

Retail TouchPoints

JANUARY 10, 2024

We build technology to serve people and not the other way around,” said McMillon in his keynote.

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Social Commerce Fashion Shopping Consumer 234

Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target.

Fulfillment 147

Fulfillment Shopping Social Commerce Customer Experience 147

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, successful retailers are those that seamlessly integrate their online and offline channels, providing customers with a unified and cohesive shopping experience. Social Commerce: Social commerce surges as retailers tap into direct selling through platforms like Instagram and TikTok.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

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Marketing Consumer Checkout Customer Experience 274

Retail TouchPoints

OCTOBER 7, 2022

Social Commerce Meets Affiliate Marketing. The Independent ’s move is yet another sign that ecommerce has officially moved beyond the store website; consumers increasingly expect to be able to make a purchase when and where inspiration strikes , whether that be on social media, while streaming videos or directly in search engines.

Merchant Services 265

Merchant Services Checkout ATS Fulfillment 265

Retail TouchPoints

OCTOBER 15, 2021

As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them. Eventually, these very necessary changes will affect every stage of the manufacturing, supply chain and fulfillment processes, and even the customer experience.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Inside Retail

MAY 7, 2023

Eighty-three per cent of them already shop online today, and customer experience matters a lot to them. Some solutions include crowdsourcing delivery and quick-commerce services to facilitate fulfilment and reduce shipping costs while offering consumers greater flexibility,” he opined.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

365 Retail

MARCH 13, 2023

Simply put, omnichannel commerce is a strategic approach to retail that focuses on delivering seamless customer experiences – whether the shopper is buying online from a mobile device, on a computer, or in a physical store. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop.

Fulfillment 72

Fulfillment Social Commerce Shipping Consumer 72

Retail TouchPoints

OCTOBER 6, 2022

Retailers that invest in the fulfillment experience can set a foundation for growth: Since launching Radar for order ahead and pickup and location-aware experiences, American Eagle saw a 35% lift in digital revenue. Don’t Overspend on Real-Time Inventory Update Frequency.

Merchant Services 263

Merchant Services Payment Services Promotions Location 263

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

Fast Fashion 231

Fast Fashion Customer Experience Promotions Fashion 231

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

JANUARY 4, 2022

Today, it can be anything from a digital Costco card to an immersive VR experience. In the era of remote work, VR very well could be the bridge between employee experience (EX) and customer experience (CX). If that takes place, we’ll see VR become commerce-capable. Let’s think ahead though.

Consumer 331

Consumer Customer Experience Marketing Fulfillment 331

Retail TouchPoints

AUGUST 15, 2023

“Retailers spend all these marketing dollars to bring shoppers to their site, showcase their products and provide an experience, but 76% of shoppers abandon their cart prior to purchase,” said Shilpi Narang, SVP, Customer Experience at Bolt in an interview with Retail TouchPoints.

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Checkout Merchant Services Payment Services Customer Experience 197

Inside Retail

FEBRUARY 27, 2023

Online channels are proving to be an excellent platform through which retailers can provide customers with information-rich materials, such as sustainability alignment in response to the trend towards more conscious and mindful consumption. Engaging experiences that attract customers to the website or the store will only go so far.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 142

Consumer Payment Services Fulfillment Advertising 142

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

Home Furnishings 276

Home Furnishings Advertising Consumer Customer Experience 276

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

NOVEMBER 12, 2021

Convenience can come in the form of different types of fulfillment options , including getting things delivered or picking up in-store. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 247

Merchant Services Shipping Fulfillment Social Commerce 247

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 235

Retail TouchPoints

MARCH 2, 2022

The new business unit also will house all other innovation efforts around livestreaming services and new platforms, along with dedicated marketing, business development, customer experience and merchandising resources to accelerate Qurate’s growth in the digital livestreaming shopping space. This new role will lead U.S.

Fulfillment 173

Fulfillment Marketing Shopping Customer Experience 173

A1 Retail

NOVEMBER 18, 2021

. “With supply chain constraints this holiday, brands adopting an integrated omni-channel approach will be able to manage their inventory and fulfill orders as expected to ensure a strong customer experience, helping to drive loyalty.”

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. It really depends on the local community and what it needs. Stores and malls will have to morph to what the community requires.

Fulfillment 185

Fulfillment Consumer Returns Shipping 185

Retail TouchPoints

NOVEMBER 16, 2020

Extended Festival Designed to Mitigate Fulfillment Crunch. Spreading out some of the load makes it easier on [Alibaba’s] fulfillment and logistics partners,” said Halliwell. Lines, categories and products need to be designed specifically with Chinese consumers in mind. It also provides an object lesson for U.S.

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Fulfillment Consumer Marketing Shopping 208

Retail TouchPoints

NOVEMBER 27, 2023

Our target demographic is so wide, and we always think of our customer as someone who isn’t just trying to fulfill a need. They’re not just trying to kill germs; they’re looking for a full sensorial experience that starts with the packaging, then goes into the moment when you spray your hands, and you feel the hydration.

Consumer 269

Consumer Wholesale Marketing Accessories 269

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 312

Merchant Services Payment Services Consumer Beauty and Health 312

Retail Minded

JANUARY 21, 2022

Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF. In other words, there is no excuse for merchants to not incorporate the savviness of communication technology to support their customer experiences. Also known as social commerce, this is a $89.4

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Among these, livestreaming is one of the fastest growing: Taobao Live GMV reached 500 billion yuan ( $76.3 billion ) in fiscal year 2021.

Home Furnishings 188

Home Furnishings Merchant Services Supermarket Social Commerce 188

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

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Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

DECEMBER 14, 2021

The spatial plan, visual displays and store programming would have to start with the stories, align with the customer journey and be shared on a true engagement platform. Principle 3: Engage a new CEO and social PR team. Experience design in the digital world influences how we curate and create spaces in real life.

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Marketing Planning Consumer Fulfillment 316

Retail TouchPoints

JANUARY 15, 2021

Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Average order value (AOV): Your average order value is an important indicator of how much customers are spending on average. are factored in. Orlando Zayas is the CEO of Katapult , an award-winning omnichannel payment platform.

Payment Services 150

Payment Services Promotions Shipping Planning 150

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. It’s a way to treat ourselves, and to indulge in a little luxury.

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Shipping Clienteling Returns Shopping 244

Retail TouchPoints

JANUARY 27, 2021

Delivery and fulfillment: Prior to Provenance’s recent investment, “we had moved from our own distribution facility to a third-party facility because our business was expanding quickly and we needed more space, staff, resources and logistics expertise,” Shokrian explained.

Consumer 264

Consumer Apparel Fulfillment Planning 264