Customer Experience Fulfillment Social Commerce Store Operations 
Retail TouchPoints
AUGUST 10, 2021
Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.
Retail TouchPoints
AUGUST 14, 2020
Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.
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Inside Retail
FEBRUARY 27, 2023
Online channels are proving to be an excellent platform through which retailers can provide customers with information-rich materials, such as sustainability alignment in response to the trend towards more conscious and mindful consumption. Engaging experiences that attract customers to the website or the store will only go so far.
Retail TouchPoints
JANUARY 24, 2023
[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.
Retail TouchPoints
AUGUST 30, 2023
In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.
Retail TouchPoints
JULY 29, 2020
To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.
Retail TouchPoints
NOVEMBER 11, 2021
Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.
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