Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

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Fulfillment Store Operations Customer Experience Planning 260

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Customer Experience Checkout Consumer Marketing 318

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 260

Inventory Management Customer Experience Fulfillment Shopping 260

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

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Fulfillment Markdowns Store Operations Customer Experience 293

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

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Fulfillment Shopping Checkout Apparel 209

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 277

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

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Loss Prevention Visual Merchandising Store Operations Fulfillment 246

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

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Fulfillment Location Shopping ATS 253

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? What you offer [in terms of fast fulfillment], and to whom, is very important. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive. To provide a 99.5%

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Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 252

Grocer Fulfillment Supermarket Marketing 252

Retail TouchPoints

APRIL 22, 2022

In today’s environment, for example, store operations needs to be connected not just to IT and merchandising but also store design and fulfillment, to support offerings like curbside pickup and BOPIS.

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Visual Merchandising Fulfillment Store Operations Consumer 324

Retail TouchPoints

FEBRUARY 24, 2023

It’s clear how important customer experience, visibility and multiple fulfillment options are to Coles, and we are determined to transform their vision into reality,” said Guy Bloch, CEO of Bringg in a statement. “We

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Supermarket Management Grocer Fulfillment 270

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer still relies on its distribution centers as fulfillment hubs; in November 2022 Lowe’s expanded DC-based fulfillment for bulky products to an additional eight regions.

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Fulfillment Shopping Marketing Store Operations 237

Retail TouchPoints

FEBRUARY 13, 2024

The robots from Simbe support the solution provider’s Store Intelligence platform, providing real-time inventory insights to better inform product stocking, ordering, merchandising and ecommerce fulfillment.

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Fulfillment Supermarket Marketing Location 271

Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers. Turning to tech-enabled fulfillment not only reduces the chances of excess inventory and lowers costs.

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Fulfillment Supply Chain Management Management Consumer 305

Retail TouchPoints

DECEMBER 13, 2023

For instance, it is much easier for operations to establish and reach success in one facet of the store. operational efficiencies) has a negative effect on another (i.e. customer experience). Baird: Store KPIs really need to change. However, sometimes the success of one area (i.e.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 311

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

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Store Operations Customer Experience Location ATS 312

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

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Grocer Fulfillment Marketing Consumer 263

Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

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Fulfillment Management Marketing Location 260

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

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Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

FEBRUARY 27, 2024

The third pillar of the new strategy will be simplifying and modernizing end-to-end operations. The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform.

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Location Department Stores Fulfillment Planning 277

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

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Fulfillment Promotions Shipping Store Operations 231

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area.

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Marketing Fulfillment Location Shopping 263

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. They want to know where it is in the fulfillment process. And then when they finally get it, they want to ship it back to you…for free!

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Shipping Fulfillment Customer Experience Management 264

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 225

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. Expected benefits include improvements to in-stock rates , inventory accuracy and flow across stores, pickup services and delivery.

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Planning Fulfillment Returns Advertising 241

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

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Payment Services Fulfillment Store Operations Point of Sale 246

Retail TouchPoints

SEPTEMBER 7, 2023

The service is available for tens of thousands of products that are in-stock at nearby stores, including books, toys, games and collectibles.

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Fulfillment Shopping Marketing Consumer 264

Retail TouchPoints

MAY 30, 2023

As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in-store but kept them engaged with the brand when shopping online,” said Nitin Mangtani, Founder and CEO of PredictSpring in a statement.

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Home Furnishings Clienteling Inventory Management Fulfillment 289

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 286

Retail TouchPoints

JANUARY 13, 2023

“Having a fully mobile cloud solution in our stores greatly contributes to this experience. Online, RFID continues to elevate our digital experience, offering accurate real-time store inventory visibility and powering key fulfillment experiences such as buy online, pick up in-store.”. “As

Inventory Management 285

Inventory Management Fulfillment Planning Management 285

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 262

Telecommunications Customer Experience Consumer Shopping 262

Retail TouchPoints

APRIL 12, 2023

Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. And then maybe in the winter, a coat brand can come in for six months.”

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Customer Experience Shopping Consumer Fulfillment 333

Retail TouchPoints

AUGUST 28, 2023

But BOPIS is projected to drive $28 billion in incremental in-store sales this holiday season, and Salesforce reported that 39% of online shoppers seek out a BOPIS option. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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Returns Fulfillment Shipping Checkout 244

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

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Shopping Customer Experience Shipping Consumer 275

Inside Retail

JUNE 20, 2021

Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”. Walker said it’s essential for Coles to act on improving the online experience.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services.

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Fulfillment Department Stores Shipping Planning 306