Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S.,

Payment Services 200

Payment Services Jewelry Outdoor Accessories 200

Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I

Loss Prevention 276

Loss Prevention Jewelry Payment Services Accounting 276

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. “We

Payment Services 244

Payment Services Apparel Shipping Accessories 244

Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Step 3: Adjust order routing.

Payment Services 257

Payment Services Fulfillment Location Shipping 257

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 188

Checkout Payment Services ATS Accounting 188

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. ,

Sporting Goods 231

Sporting Goods Payment Services Shrinkage Point of Sale 231

Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods. Sell on Emotion – Not on Logic.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

MAY 30, 2023

As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in-store but kept them engaged with the brand when shopping online,” said Nitin Mangtani, Founder and CEO of PredictSpring in a statement.

Home Furnishings 249

Home Furnishings Clienteling Inventory Management Fulfillment 249

A1 Retail

SEPTEMBER 27, 2021

The UK digital retail show combines insightful conferences with practical hands-on training on all aspects of online retailing – from eCommerce, mCommerce, and payments to fulfilment, international growth, B2B plus the latest in AR, VR and other disruptive technology.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo!Lifestyle.

Apparel 220

Apparel Payment Services Location Shopping 220

Inside Retail

FEBRUARY 27, 2023

Awareness Online channels should be leveraged to promote broader awareness of their products and services to potential customers across multiple platforms. The retailer’s website is merely the start of a customer’s shopping journey today. Customer service This is often a buyer’s primary point of contact with a brand.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JUNE 29, 2023

The company also has been making efforts to expand the availability of its offerings; Shipt revealed plans to add SNAP EBT to its payment options in September 2022 and debuted its LadderUp initiative supporting food access and local businesses in February 2023.

Planning 250

Planning Payment Services Store Operations Customer Experience 250

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m.

Merchant Services 291

Merchant Services Payment Services Consumer Beauty and Health 291

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger said the settlement and payment terms would not affect the merger. Included in Kroger’s results was a $1.4 billion charge related to a nationwide opioid settlement framework that will be paid out over 11 years.

Planning 233

Planning Grocer Wholesale Payment Services 233

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

Marketing 255

Marketing Consumer Checkout Customer Experience 255

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 9, 2023

Target has begun brewing up a chainwide rollout of one of its most requested services — allowing its Drive Up customers to add Starbucks items to BOPIS orders that are then delivered to their cars at no charge. The rollout to all 1,700+ Target stores with Starbucks Cafés and Drive Up service is projected to be complete by October 2023.

Payment Services 204

Payment Services Planning Store Operations Customer Experience 204

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 174

Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

JUNE 7, 2023

Of course, retailers and shopping centers need to continue working hard to attract Gen Z consumers, 60% of whom would rather spend their money on experiences than material items. Gen Z wants curation of services, retail stores and food and beverage experiences, since they often spend more on dining than shopping,” said Cegielski. “If

Discount Store 258

Discount Store Shopping ATS Payment Services 258

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif.

Returns 187

Returns Payment Services Point of Sale Location 187

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

JULY 28, 2020

That’s all great — there have been drastic improvements in product fulfillment and delivery. The mobile device becomes the digital interface for the shopper to control nearly their entire interaction with a brand — from product discovery and availability, to streamlining conversations with sales associates in-store and payment.

Inventory Management 195

Inventory Management Fulfillment Payment Services Consumer 195

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 214

Location Shopping Fast Fashion Checkout 214

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

Payment Services 224

Payment Services Accounting Customer Experience Point of Sale 224

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

Payment Services 217

Payment Services Supply Chain Management Supermarket Accounting 217

Retail TouchPoints

JUNE 15, 2020

Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods.

Consumer 134

Consumer Payment Services Returns Shopping 134

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed.

Payment Services 283

Payment Services Fulfillment Store Operations Consumer 283

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. Look for this to get messy as rezoning debates get heated.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

Point of Sale 215

Point of Sale Merchant Services Payment Services Checkout 215

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 246

Payment Services Location Fulfillment Customer Experience 246

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. It’s not enough to give a customer service phone number: customers want to speak to an agent now via chat.

Payment Services 182

Payment Services Fulfillment Checkout Shipping 182

Retail TouchPoints

OCTOBER 7, 2020

North American travel retailing giant was forced to temporarily close more than 700 stores, furlough the bulk of its workforce and cut expenses deeply. “We The company is now operating approximately half of its locations. Now we are going to finish ahead of time with a full deployment across all of our operations by the end of October.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214