Retail TouchPoints

AUGUST 28, 2023

But BOPIS is projected to drive $28 billion in incremental in-store sales this holiday season, and Salesforce reported that 39% of online shoppers seek out a BOPIS option. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 229

Returns Fulfillment Shipping Checkout 229

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

Fulfillment 207

Fulfillment Promotions Shipping Store Operations 207

Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 286

Loss Prevention Visual Merchandising Sporting Goods Store Operations 286

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services.

Fulfillment 305

Fulfillment Department Stores Shipping Planning 305

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 259

Shopping Customer Experience Shipping Consumer 259

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. A fast, flexible and responsive fulfilment process. The key is investing in real-time inventory. Embrace the Need for Speed .

Supply Chain Management 249

Supply Chain Management Fulfillment Shipping Inventory Management 249

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 232

Checkout Shipping Customer Experience Point of Sale 232

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 351

Payment Services Checkout Fulfillment Kiosk 351

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 258

Customer Experience Shipping Location Promotions 258

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

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Planning Wholesale Customer Experience Store Operations 274

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

Home Furnishings 304

Home Furnishings Shipping Fulfillment Consumer 304

Retail TouchPoints

MAY 2, 2023

Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

Payment Services 261

Payment Services Apparel Shipping Accessories 261

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 259

Returns Drop-Shipping Wholesale Shipping 259

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. If COVID consumer behavior continues, buy online, ship from store as well as buy online, pick up in-store (BOPIS) will increase for holiday 2020.

Payment Services 270

Payment Services Fulfillment Location Shipping 270

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

Fulfillment 255

Fulfillment Drop-Shipping Markdowns Shipping 255

Retail TouchPoints

OCTOBER 15, 2020

The team began fulfilling the orders from the store; we needed to change simple things like signage. IT was on hand to make the necessary refinements, and marketing increased the frequency of communications to customers. RTP: How has the customer experience changed?

Management 150

Management Merchant Services Fulfillment Store Operations 150

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Infection Control: Burden Or Benefit?

Returns 333

Returns Merchant Services Department Stores Shipping 333

Retail TouchPoints

JUNE 16, 2020

Instead of handing returned items to store associates for processing, shoppers now bag items themselves, depositing the sealed bags into Happy Returns reusable totes for aggregated shipping.

Returns 164

Returns Drop-Shipping Store Operations Shipping 164

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

Returns 265

Returns Beauty and Health Shipping Customer Experience 265

Retail TouchPoints

DECEMBER 4, 2023

It typically includes order placement, inventory picking, sorting, packing and shipping. Experts estimate that productivity can surge by around 30%, easing the burden on store employees. Through CollaboMation practices that augment human capabilities, retailers can save precious time on repetitive tasks by harnessing data insights.

Operating Expenses 247

Operating Expenses Shipping Accounting Shopping 247

Retail TouchPoints

OCTOBER 4, 2023

The Market by Macy’s location in South Lake, Texas, a community outside of Dallas, deliberately shies away from a big-brand store model. Instead, the space incorporates local tastes and aesthetics to elevate the customer experience, ensuring that shoppers feel a tangible sense of community with each visit.

Consumer 258

Consumer ATS Location Apparel 258

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 240

Returns Drop-Shipping ATS Shipping 240

Retail TouchPoints

AUGUST 23, 2023

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

Drop-Shipping 210

Drop-Shipping Visual Merchandising Consumer Apparel 210

Retail TouchPoints

MARCH 5, 2024

Cardmembers will earn an extra 5% off every day on top of other loyalty program deals and will be eligible for no-rush returns (an extra 30 days to return items) and free two -day shipping on hundreds of thousands of items on Target.com.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MAY 10, 2022

“We see many of our stores playing a dual role, giving our customers the best of both physical and online retailing, and the investment will support not only an inspiring in-store IKEA experience but also faster and more affordable shipping of online orders directly from our stores.”. dubbed studios.

Planning 262

Planning Location Shipping Management 262

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

Checkout 191

Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. Stores and malls will have to morph to what the community requires. It really depends on the local community and what it needs.

Fulfillment 184

Fulfillment Consumer Returns Shipping 184

Retail TouchPoints

JUNE 7, 2023

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Discount Store 274

Discount Store Shopping ATS Payment Services 274

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Amazon promises its Prime members free two-hour delivery in some zip codes and a two-day shipping guarantee nationwide.

Department Stores 225

Department Stores Location Shipping Store Operations 225

Retail TouchPoints

NOVEMBER 17, 2021

“We really want to give our customers the ability to shop where they want, how they want. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 311

Consumer Shopping Shipping Planning 311

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. Creating Joy Amid Uncertainty.

Fulfillment 296

Fulfillment Shipping Inventory Management Location 296

Retail TouchPoints

FEBRUARY 9, 2022

And as they become more important structures versus things just made out of shipping crates, they’re creating another layer of the city that hadn’t existed before. From just being operated by restaurants they’re expanding to having retail, bike parking and play spaces.

Visual Merchandising 262

Visual Merchandising Location Shipping Shopping 262

Retail TouchPoints

FEBRUARY 10, 2022

We still do have work to do on making sure that the product doesn’t arrive at the store as this jumbled mess like you saw on the show, but there’s an understanding now [among DC employees] about why you don’t want to ship a product in a way that it can be damaged.

Inventory Management 310

Inventory Management Beauty and Health Management Planning 310

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

Fulfillment 275

Fulfillment Shipping Location Planning 275