Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We have a strong global presence and we are in the “good” malls; if you go to the good mall and to the good store you can find LUXIE. We now ship to 160 countries and we have three fulfillment centers, in the UK, U.S.

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Checkout Fulfillment Shipping Payment Services 193

Retail TouchPoints

JULY 29, 2020

For retailers, digital transformation has not only made it possible to serve customers in multiple channels, it’s also made it possible to use real-time data capabilities that optimize product distribution and pricing strategies, increase inventory velocity, improve product positioning and turn stores into fulfilment centers.

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Payment Services Fulfillment Location Checkout 186

Retail TouchPoints

AUGUST 30, 2023

She leverages 25+ years in omnichannel retail, focusing on brands, covering digital strategy and store operations, registry, marketing, tech selection and organizational design. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group. She can be reached at kathy.kimple@osf.digital.

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Checkout Shipping Customer Experience Point of Sale 254

Retail TouchPoints

JANUARY 4, 2024

Online holiday sales increased 4.9% YoY, reaching $222.1 billion for the period from Nov. 31, 2023, according to Adobe Analytics. November’s sales total of $123.5 billion topped December’s $98.6 billion , fueled by strong Cyber Week sales of $38 billion.

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Payment Services Apparel Consumer Shopping 264

Retail TouchPoints

JANUARY 24, 2023

The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors. The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023.

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Home Furnishings Advertising Consumer Customer Experience 278

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. But what about when a luxury retailer wants to have a bit of playful fun?

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Visual Merchandising Location Shipping Shopping 264

Retail Next

APRIL 1, 2021

Fulfillment. Nordstrom continues to roll out of Nordstrom Local stores where you order online and then pick up in these neighborhood locations that offer express alterations and their legendary customer service. Allbirds (via Shopify), to highlight one retailer, offers pick up in store and fulfills orders via ship from store. .

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

OCTOBER 20, 2020

Will the coronavirus surge in the cold weather, and will that force stores to close again? Everyone in retail has Big Questions : What will this holiday season be like? How long will it take to administer a vaccine once it’s approved? How will the election affect the country’s mood and its economy?

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Merchant Services Shopping Consumer Business Communication 152

Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

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Payment Services Fulfillment Store Operations Consumer 305

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024).

Sporting Goods 305

Sporting Goods Advertising Consumer Apparel 305

Retail Geek

JANUARY 6, 2023

Goodwillfinds.com is an e-commerce site, which sells previously owned merchandise, which has been donated to Goodwill. We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space.

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Merchant Services Consumer Fashion Marketing 52