Retail TouchPoints

MAY 8, 2023

So the questions retailers should be asking themselves are: How loyal are your customers? And how are you giving them a value-added product or service for being loyal to you? That [retailer-loyal customer] interchange has never been stronger. What are you doing to nurture them?

Merchant Services 251

Merchant Services Payment Services Consumer Outdoor 251

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Marketing 278

Marketing Consumer Checkout Customer Experience 278

Inside Retail

FEBRUARY 27, 2023

We are seeing the role of e-commerce in a number of distinct parts of the journey and motivations to shop online have moved far beyond convenience alone: 1. Awareness Online channels should be leveraged to promote broader awareness of their products and services to potential customers across multiple platforms.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

Fast Fashion 237

Fast Fashion Customer Experience Promotions Fashion 237

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m.

Merchant Services 318

Merchant Services Payment Services Consumer Beauty and Health 318

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JANUARY 21, 2022

Having solutions that increase efficiency in picking, packing and pallet operations is critical too. Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF. Also known as social commerce, this is a $89.4 Robotics and Retail Go Hand-In-Hand. .

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

JANUARY 15, 2021

Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Average order value (AOV): Your average order value is an important indicator of how much customers are spending on average. You get your CSAT by asking customers directly how satisfied they are with the product or service.

Payment Services 150

Payment Services Promotions Shipping Planning 150

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

Checkout 192

Checkout Fulfillment Shipping Payment Services 192

Retail TouchPoints

AUGUST 25, 2020

From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed. This applies not just to consumers but to workers returning to retail stores as well.

Payment Services 301

Payment Services Fulfillment Store Operations Consumer 301

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. So that was interesting and then the to me the most geeky coolest thing of all although controversial is during the pandemic, the Brazilian government launched a government-sponsored instant payment system so I got.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail TouchPoints

APRIL 16, 2021

A new study from ecommerce automation platform Linnworks found that while cost is still a major factor in purchasing decisions, nearly one in two customers surveyed said that convenience was now more important to them than price in choosing which retailers they shop with. The problem for retailers?

Payment Services 305

Payment Services Returns Consumer Shipping 305