Retail TouchPoints

MARCH 5, 2021

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai.

Fulfillment 264

Fulfillment Location Planning Management 264

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

Fulfillment 185

Fulfillment Shopping Checkout Apparel 185

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone.

Fulfillment 219

Fulfillment ATS Location Marketing 219

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 254

Store Operations Shipping Fulfillment Store Layout 254

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. Associates Will Need To Enforce Mask Wearing And Social Distancing As ‘Sheriffs’.

Management 176

Management Fulfillment Store Operations Consumer 176

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business.

Fulfillment 290

Fulfillment Shipping Suggestive Selling Management 290

Retail TouchPoints

APRIL 25, 2024

Even though many shopping malls have been going through an “identity crisis,” Simon has been working to enhance the customer experience at its centers, using Dropit to offer omnichannel inventory management and fulfillment capabilities in September 2023 and equipping “helper elves” with ChatGPT 4.0-powered

Inventory Management 229

Inventory Management Customer Experience Fulfillment Shopping 229

Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

Fulfillment 229

Fulfillment Management Marketing Location 229

Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 212

Grocer Fulfillment Supermarket Marketing 212

Retail TouchPoints

JANUARY 18, 2024

As COO, Fiddelke will oversee Target’s nearly 2,000 stores, its global supply chain network, fulfillment services, network capacity planning, enterprise operations and the teams responsible for building and remodeling Target stores and facilities.

Fulfillment 224

Fulfillment Finance Accessories Apparel 224

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.

Employee Engagement 263

Employee Engagement Checkout Store Operations Fulfillment 263

Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. The Bold New Chapter is in part a counterargument to activist investors who have been demanding changes in Macy’s strategies.

Location 256

Location Department Stores Fulfillment Planning 256

Retail TouchPoints

OCTOBER 15, 2020

To manage the rapid jump in demand, the retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. The team began fulfilling the orders from the store; we needed to change simple things like signage.

Management 149

Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

SEPTEMBER 1, 2022

There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. . Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Better Inventory Forecasting = Happier Customers.

Fulfillment 271

Fulfillment Supply Chain Management Management Consumer 271

Retail TouchPoints

AUGUST 19, 2021

From a logistical standpoint, every product sees a minimum of eight physical touch points between its manufacturer and the store shelf. Each time that product is touched — whether it’s moving from a warehouse or fulfillment center, being loaded onto a truck or being put on a shelf — costs money. Fulfillment is key to personalization.

Fulfillment 263

Fulfillment Management Shipping Consumer 263

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

Fulfillment 248

Fulfillment Social Commerce Customer Retention Consumer 248

Retail Focus

AUGUST 15, 2022

Original research of 100 UK retailers by Pricer, the world’s most trusted electronic shelf label (ESL) provider, showed that two fifths (39%) felt that in the last 12months there has been more pressure put on the store to fulfil ecommerce orders, rising to 52% of store associates.

Fulfillment 130

Fulfillment Promotions Store Operations Management 130

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 264

Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 193

Fulfillment Promotions Shipping Store Operations 193

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

Management 165

Management Loss Prevention ATS Store Operations 165

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment Store Layout Shipping Consumer 52

Retail TouchPoints

APRIL 18, 2023

He will be tasked with implementing new technologies including a modern ERP platform, a headless ecommerce solution, new finance and operations planning tools and a new product lifecycle management platform.

Finance 328

Finance Fulfillment Planning Management 328

Retail TouchPoints

MAY 30, 2023

Bouclair has rolled out a new POS platform in its 54 stores across Canada. The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities.

Home Furnishings 253

Home Furnishings Clienteling Inventory Management Fulfillment 253

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

JANUARY 13, 2023

Lululemon is in the process of rolling out a cloud-based RFID inventory management solution to its 600+ stores globally that will help the retailer optimize its in-store product assortments. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

Inventory Management 255

Inventory Management Fulfillment Planning Management 255

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 228

Payment Services Fulfillment Store Operations Point of Sale 228

Retail TouchPoints

JULY 18, 2022

Convenience store retailer Yesway has chosen GSP to provide retail marketing services, including store profile management as well as POP design and production services, to 408 Yesway and Allsup’s stores in nine states. Yesway will draw upon GSP’s cloud-based retail intelligence platform to support its marketing process.

Marketing 233

Marketing Fulfillment Promotions Retail Marketing 233

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 216

Returns Fulfillment Shipping Checkout 216

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

Fulfillment 258

Fulfillment Wholesale Accounting Consumer 258

Retail TouchPoints

FEBRUARY 26, 2024

“It’s gone from my grandfather just sort of exalting from on high how things were going to be, to my dad and uncle beginning to build teams, to me with even more departments and more people involved — it’s more management than it is entrepreneurship at this point,” Sherwood said.

Loss Prevention 279

Loss Prevention Jewelry Payment Services Accounting 279

Retail TouchPoints

NOVEMBER 3, 2021

More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor. They also help associates improve efficiency and better manage critical tasks such as checking inventory levels.

Payment Services 339

Payment Services Checkout Fulfillment Kiosk 339

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 297

Returns Supply Chain Management Fulfillment Customer Experience 297

Retail TouchPoints

JUNE 15, 2022

They want to know where it is in the fulfillment process. David Mascitto is the Retail Ecommerce Supply Chain Product Marketing Manager at Tecsys , a global provider of transformative supply chain solutions that equip growing organizations with industry-leading services and tools to achieve operational greatness.

Shipping 247

Shipping Fulfillment Customer Experience Management 247

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Retalon

AUGUST 14, 2023

Nearly 70% of retailers face challenges managing inventory due to relying on legacy processes. Furniture inventory management software offers a smarter solution. This article explores how furniture inventory management software can unlock new levels of efficiency and competitiveness for modern retailers. You’re not alone.

Inventory Management 41

Inventory Management Management Dead-Stock Inventory Turnover 41

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Inside Retail

JULY 13, 2023

More context According to Leo Laforgia, Amazon Singapore’s country manager, the company continues to obsess over the things that they believe customers will care about: low prices, vast selection and fast delivery. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

Consumer 130

Consumer Payment Services Fulfillment Department Stores 130