Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. Associates Will Need To Enforce Mask Wearing And Social Distancing As ‘Sheriffs’.

Management 193

Management Fulfillment Store Operations Consumer 193

Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 234

Grocer Fulfillment Supermarket Marketing 234

Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

Fulfillment 250

Fulfillment Management Marketing Location 250

Retail TouchPoints

SEPTEMBER 1, 2022

There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. . Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Better Inventory Forecasting = Happier Customers.

Fulfillment 293

Fulfillment Supply Chain Management Management Consumer 293

Retail TouchPoints

OCTOBER 15, 2020

To manage the rapid jump in demand, the retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. The team began fulfilling the orders from the store; we needed to change simple things like signage.

Management 150

Management Merchant Services Fulfillment Store Operations 150

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 305

Returns Supply Chain Management Fulfillment Customer Experience 305

Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. The Bold New Chapter is in part a counterargument to activist investors who have been demanding changes in Macy’s strategies.

Location 272

Location Department Stores Fulfillment Planning 272

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

Management 167

Management Loss Prevention ATS Store Operations 167

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. They want to know where it is in the fulfillment process. And then when they finally get it, they want to ship it back to you…for free!

Shipping 261

Shipping Fulfillment Customer Experience Management 261

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

Fulfillment 216

Fulfillment Promotions Shipping Store Operations 216

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224

Retail TouchPoints

MAY 30, 2023

Bouclair has rolled out a new POS platform in its 54 stores across Canada. The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities.

Home Furnishings 276

Home Furnishings Clienteling Inventory Management Fulfillment 276

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 276

Employee Engagement Store Operations Consumer Management 276

Retail TouchPoints

JANUARY 13, 2023

Lululemon is in the process of rolling out a cloud-based RFID inventory management solution to its 600+ stores globally that will help the retailer optimize its in-store product assortments. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

Inventory Management 276

Inventory Management Fulfillment Planning Management 276

Retail TouchPoints

JULY 17, 2023

IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. The malfunctions of these systems in retail food stores happen unexpectedly and can lead to food spoilage, energy overconsumption, and loss of revenue. Inventory management. Exceptional customer experience.

Payment Services 242

Payment Services Checkout Inventory Management Customer Experience 242

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 236

Returns Fulfillment Shipping Checkout 236

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 242

Payment Services Fulfillment Store Operations Point of Sale 242

Retail TouchPoints

FEBRUARY 26, 2024

“It’s gone from my grandfather just sort of exalting from on high how things were going to be, to my dad and uncle beginning to build teams, to me with even more departments and more people involved — it’s more management than it is entrepreneurship at this point,” Sherwood said.

Loss Prevention 294

Loss Prevention Jewelry Payment Services Accounting 294

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

Fulfillment 278

Fulfillment Wholesale Accounting Consumer 278

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. She took a three-pronged approach to digital transformation.

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Supply Chain Management 255

Supply Chain Management Fulfillment Shipping Inventory Management 255

Retail TouchPoints

NOVEMBER 3, 2021

He noted that retailers offering a pickup locker option have 25% more satisfied customers. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 356

Payment Services Checkout Fulfillment Kiosk 356

Retail TouchPoints

APRIL 12, 2023

The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights. Brand leaders and operators can access Leap’s network of stores and select those that best meet their needs. San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Customer Experience 328

Customer Experience Shopping Consumer Fulfillment 328

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services.

Fulfillment 306

Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 285

Point of Sale Supermarket Customer Experience Management 285

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. That was bumped to number two, and innovation is at the top this year.”.

Marketing 278

Marketing Consumer Checkout Customer Experience 278

Inside Retail

JUNE 20, 2021

Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”. Walker said it’s essential for Coles to act on improving the online experience.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Grocer 255

Grocer Advertising Management Consumer 255

Retail TouchPoints

NOVEMBER 27, 2023

“We’re ready to say ‘hej’ to our new neighbors and support them by providing sustainable and affordable furnishings,” said Ben Sandoval, Market Manager for Frisco at Ikea U.S. omnichannel operations, including opening nine Plan and Order Point locations. in a statement. billion to enhance U.S.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

OCTOBER 24, 2023

For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level. With a more efficient process in place, employees could focus less on picking and packing items and more on customer service, boosting both employee and customer satisfaction.

Store Layout 282

Store Layout Consumer Customer Experience Returns 282

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

Payment Services 274

Payment Services Fulfillment Location Shipping 274

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 268

Returns Customer Experience Location Management 268

Retail TouchPoints

JANUARY 29, 2024

With this data, retailers can offer more training and incentives for associates to get customers to proofing areas. They also can make sure they have the right number of proofing point areas to fulfill the need. Understanding customer behavior after entering the store is essential. Active shoppers.

Fulfillment 306

Fulfillment Fashion Shopping Management 306

Retail TouchPoints

JANUARY 24, 2023

Profit margins in this area are typically many times larger than those generated by selling products to consumers, but some nascent media “moguls” are concerned about measurement, data management and connecting ads to customer actions in the digital and physical worlds (just like with the rest of retail). “We

Home Furnishings 277

Home Furnishings Advertising Consumer Customer Experience 277

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Neil Saunders, Managing Director, GlobalData. Several themes emerged, including: Retail in the U.S. Yes, some technologies (e.g.

Returns 203

Returns Fulfillment Checkout Marketing 203

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 267

Payment Services Customer Experience Fulfillment Point of Sale 267