Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

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Retail TouchPoints

AUGUST 19, 2021

From a logistical standpoint, every product sees a minimum of eight physical touch points between its manufacturer and the store shelf. Each time that product is touched — whether it’s moving from a warehouse or fulfillment center, being loaded onto a truck or being put on a shelf — costs money. Fulfillment is key to personalization.

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Retail TouchPoints

OCTOBER 15, 2020

To manage the rapid jump in demand, the retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. The team began fulfilling the orders from the store; we needed to change simple things like signage.

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Management Merchant Services Fulfillment Store Operations 150

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services.

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Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

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Returns Supply Chain Management Fulfillment Customer Experience 304

Retail TouchPoints

NOVEMBER 3, 2021

More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor. They also help associates improve efficiency and better manage critical tasks such as checking inventory levels.

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Payment Services Checkout Fulfillment Kiosk 354

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Optimized supply chain management to avoid stockouts and overstocking. A fast, flexible and responsive fulfilment process. Embrace the Need for Speed .

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Supply Chain Management Fulfillment Shipping Inventory Management 253

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. FineLine Technologies is working with vendors that RFID source-tag at their factories, Davidson reported, and that now use the technology for automated outbound shipment verification and automatic advance shipping notification generation.

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Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We

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Returns Drop-Shipping Wholesale Shipping 263

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

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Payment Services Fulfillment Location Shipping 273

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features. She can be reached at kathy.kimple@osf.digital.

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Checkout Shipping Customer Experience Point of Sale 237

Inside Retail

JULY 13, 2023

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. With Fulfilment by Amazon, sellers can save on their operating costs to pay only for the storage space they use and the orders we fulfil,” he added.

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Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

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Home Furnishings Shipping Fulfillment Consumer 307

Retail TouchPoints

NOVEMBER 4, 2021

And so once again alternative fulfillment solutions such as curbside pickup and buy online, pick up in-store will be critical to holiday success, although this year retailers are ready. People tend to want to do that type of transacting on a laptop or a desktop where they can have multiple windows open versus a smartphone.”.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

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Fulfillment Drop-Shipping Markdowns Shipping 260

Retail TouchPoints

JULY 29, 2020

With a new retail management solution in place, Burton will now be able to: Deploy mobile POS (mPOS) devices in its stores; Provide store associates with improved visibility into customer, product and inventory data ; and Gain a unified view of its e-Commerce and brick-and-mortar operations at both the store and headquarters levels.

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Planning Wholesale Customer Experience Store Operations 279

Retail TouchPoints

OCTOBER 14, 2020

The robots also provide location data down to four-foot sections, which Woodman’s Markets will use to empower associates when it comes to fulfilling online orders and stocking shelves. This data will be uploaded to its mobile shopping app, where it will guide pickers to each item to improve delivery times.

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Retail TouchPoints

DECEMBER 4, 2023

Bringing the Bottom-Up Perspective into Focus CollaboMation strives to connect human workers with shop floor technology, creating a smooth interface that harnesses shop floor analytics and bridges any existing gaps that may disrupt operations. It typically includes order placement, inventory picking, sorting, packing and shipping.

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Operating Expenses Shipping Accounting Shopping 251

Retail TouchPoints

FEBRUARY 24, 2021

. “Encuentro Moda has made great efforts in the last year to adapt in an extraordinary way to the changes that the sector has been indicating for some years now,” reported Sergio Gutiérrez, RFID Business Development Manager at Nedap. D Cloud RFID inventory-management software. The rollout was completed in October 2020.

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Retail TouchPoints

MAY 10, 2022

“Our stores remain one of our biggest strengths and we will continue to transform them to meet the needs of our customers for generations to come,” said Tolga Öncü, Retail Operations Manager at Ingka Group in a statement. “We

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Retail TouchPoints

JANUARY 8, 2024

This includes monitoring their employees and ensuring they receive the training they need to manage money and inventory appropriately. The EBR system will find the center of the ring, which could be a credit card, a loyalty number, a shipping address or another identifier that connects everyone in the ring.

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Loss Prevention Returns Point of Sale Shipping 236

Retail TouchPoints

MAY 18, 2021

Jill Standish, Senior Managing Director and Global Head of Retail at Accenture, discussed the survey results as well as several of the consumer and industry trends that are rapidly reshaping retail. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

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Fulfillment Consumer Returns Shipping 186

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Overcommunicate with your customers.

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

NOVEMBER 14, 2023

The fixtures in any store probably weren’t designed with sustainability in mind, nor manufactured in sustainable ways, or they were shipped without any thought about the carbon impact of getting them to the store. But it’s much harder to manage that [process] on the other side of the world.

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Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. Paula Rosenblum, Managing Partner, RSR Research. Perry Kramer, Managing Partner, Retail Consulting Partners.

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Returns Beauty and Health Shipping Customer Experience 271

Retail TouchPoints

SEPTEMBER 3, 2020

Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Consolidating returns at a store location is less costly than paying to ship one item from a residence, and a larger volume of customers can be moved through quickly if they don’t have to exit their cars.

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Returns Merchant Services Department Stores Shipping 333

Theatro

MAY 3, 2021

In fact, even though customers could ship orders directly to their doorstep from an online store, demand for direct-from-store fulfillment saw huge increases last year. According to one report , in 2020, requests to pick-up orders grew by 103%, and demand for shipping orders directly from a store also grew by 80%.

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Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 314

Inventory Management Beauty and Health Management Planning 314

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. New Look Stores. Emphasizing micro-fulfillment & smart delivery. The race for Prime CX is the new battleground.

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Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

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Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JANUARY 25, 2021

Sheldon noted that late-season shipping delays further discouraged December sales. year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% Target’s overall comparable sales grew 17.2% and comparable digital sales growth of 102%. In-person traffic climbed at the retailer as well, growing 4.3%.

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Promotions Fulfillment Department Stores Shipping 224

Retail TouchPoints

JULY 20, 2020

Since shortly after Jensen joined the company almost three years ago, Lovesac has been using the Opterus platform for internal communications as well as to manage and execute tasks at its showrooms. So, for example, store management would get a notice that says, ‘Flash sale begins in 36 hours. Click here for signage.’

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Retail TouchPoints

OCTOBER 4, 2023

In general, this strategy enables companies to enter a new market where they didn’t have a presence, meeting consumers where they are to make buying online, in-store shopping and returns easier. The larger suburban stores can also act as an extended shelf.

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Retail TouchPoints

NOVEMBER 17, 2021

“Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We We really want to give our customers the ability to shop where they want, how they want.

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Consumer Shopping Shipping Planning 314

Mass Relators

APRIL 16, 2021

For years, Target has put our stores at the center of how we serve our guests. Our new sortation center builds on that model by helping us ship online orders with greater speed and lower costs, while making room for future growth,” says John Mulligan, Target’s chief operating officer. “By

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Fulfillment Shipping Store Operations Planning 52

Theatro

MAY 4, 2020

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Extend Critical Communication Resources to More Employees.

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Shipping Store Operations Fulfillment Employee Engagement 52