Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Management 277

Management Customer Experience Location Accounting 277

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Supermarket 247

Supermarket Management Grocer Fulfillment 247

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet. “As

Management 249

Management Location Planning Store Operations 249

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Store Operations 251

Store Operations Management Planning ATS 251

Retail TouchPoints

JANUARY 14, 2021

“We are always looking for ways to enhance the in-store experience for our team members and guests,” said Brian Ferguson, Chief Merchant for Pilot Company in a statement. The 4R Systems solution will build on our existing inventory management processes to simplify store operations and dramatically improve our in-stock position.

Supply Chain Management 221

Supply Chain Management Management Merchant Services Inventory Management 221

365 Retail

DECEMBER 15, 2022

Perhaps the biggest vote of confidence for in-store operations was the finding that all retailers surveyed said they were planning to invest in their in-store experience in 2023. . This proportion rises to 1 in 2 (50%) in Germany, whilst 42% and 36% of UK and French retailers respectively share these concerns. .

Store Operations 80

Store Operations Customer Experience Promotions Management 80

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. This will ultimately add time and tasks to their already busy day.”.

Management 184

Management Fulfillment Store Operations Consumer 184

Retail TouchPoints

OCTOBER 8, 2020

Lithuanian grocery retailer IKI plans to deploy an intelligent workforce management solution aimed at increasing labor efficiency in its 228 stores for its 5,000 employees. Reflexis ESS will empower employees to manage schedule changes and requests from their mobile devices, resulting in greater engagement and retention.

Management 118

Management Store Operations Planning ATS 118

Retail TouchPoints

JULY 9, 2021

In many cases, achieving retail energy savings today and for decades to come comes from upgrading an older space , either under the store’s own management or through an energy efficiency company. How is this managed? Automated controls and monitoring vastly improve energy efficiency and operational management.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times.

Checkout 220

Checkout Payment Services Store Operations Customer Experience 220

Retail TouchPoints

JANUARY 13, 2023

Albertsons has completed its rollout of an inventory management platform specifically designed for the rapidly changing nature of fresh products, deploying the solution across its more than 2,000 supermarkets in just seven months’ time. Driving sustainability practices across Albertsons Cos.

Inventory Management 283

Inventory Management Grocer Store Operations Supermarket 283

Retail TouchPoints

JUNE 3, 2021

My Wireless , an authorized AT&T retailer, will utilize Intelocate to enhance its day-to-day issue resolution and task management processes. The retailer aims to create visibility and improve turnaround times by using the operations platform to deliver top-notch customer service.

Management 161

Management ATS Store Operations 161

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

Management 166

Management Loss Prevention ATS Store Operations 166

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 264

Store Operations Shipping Fulfillment Store Layout 264

Retail TouchPoints

JUNE 3, 2020

UK-based Tapi Carpets & Floors will implement the IntelocateRETAIL issue resolution management system as it reopens its 135 stores. IntelocateRETAIL will be a key tool for us as we continue to reopen our stores across the country with the additional transparency and support that the system provides us.

Management 152

Management ATS Store Operations 152

Retail TouchPoints

OCTOBER 15, 2020

To manage the rapid jump in demand, the retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. As the in-store operations resume, the signage continues to improve. We believe that curbside pickup is also here to stay.

Management 149

Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

MARCH 18, 2024

The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. The survey, of 1,390 retail decision-makers from Canada, the U.S., Retailers are thinking about data readiness, data governance and data trust, but our data shows that there’s a way to go.”

Store Operations 299

Store Operations Shopping Marketing Management 299

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

SEPTEMBER 15, 2023

Jamie Nordstrom previously served as the company’s Chief Stores Officer and brings more than 28 years of experience to his new position as Chief Merchandiser. Nordstrom has held leadership positions across several areas of the business, including merchandising, store operations, Nordstrom.com and NordstromRack.com.

Merchandise Store 258

Merchandise Store Promotions Store Operations Management 258

Retail TouchPoints

DECEMBER 28, 2023

Pape joined The Container Store in 2015 and has held several leadership positions within the company, managing store operations and customer experience. As SVP of Stores she will continue to oversee the company’s expanding store fleet and have an increased focus on the Custom Spaces business.

Customer Experience 263

Customer Experience Promotions Store Operations Marketing 263

Retail TouchPoints

NOVEMBER 4, 2022

Additionally, Lowe’s is merging its Pro organization into the store operations division as well as integrating its merchandising and marketing functions. The acquisition will help Sycamore further build out its retail portfolio.

Store Operations 329

Store Operations Returns Management Marketing 329

Mass Relators

APRIL 21, 2022

Corey Paske has joined HRG as business development manager. His mission will be to bring HRG’s resources, such as category management, space planning, visual merchandising, retail strategy, creative services, and asset management, to the pet, hardware, and beauty segments of the retail industry. WAUKESHA, Wis.

Management 52

Management Visual Merchandising Space Planning Store Operations 52

Retail TouchPoints

APRIL 10, 2024

As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. Ric Clark and Rick Markee bring tremendous dealmaking experience to Macy’s board and will be instrumental in maximizing value for shareholders,” said Gavriel Kahane and Jonathon Blackwell, Managing Partners at Arkhouse in a statement. “As

Finance 250

Finance Management Planning Store Operations 250

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.

Employee Engagement 275

Employee Engagement Checkout Store Operations Fulfillment 275

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO.

Inventory Management 241

Inventory Management Promotions Finance Store Operations 241

Mass Relators

JUNE 28, 2022

Dollar Tree’s management criticized the proposed slate as “drawn from boards of companies at which Mantle Ridge is highly influential, if not in total control, hardly a model of good corporate governance.”. Stores operate under the brands of Dollar Tree, Family Dollar, and Dollar Tree Canada.

Management 52

Management Store Operations Marketing ATS 52

Retalon

AUGUST 14, 2023

Nearly 70% of retailers face challenges managing inventory due to relying on legacy processes. Furniture inventory management software offers a smarter solution. This article explores how furniture inventory management software can unlock new levels of efficiency and competitiveness for modern retailers. You’re not alone.

Inventory Management 41

Inventory Management Management Dead-Stock Inventory Turnover 41

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

Inventory Management 247

Inventory Management Supermarket Store Operations Customer Experience 247

Retail TouchPoints

FEBRUARY 26, 2024

“It’s gone from my grandfather just sort of exalting from on high how things were going to be, to my dad and uncle beginning to build teams, to me with even more departments and more people involved — it’s more management than it is entrepreneurship at this point,” Sherwood said.

Loss Prevention 288

Loss Prevention Jewelry Payment Services Accounting 288

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 272

Employee Engagement Store Operations Consumer Management 272

365 Retail

JANUARY 20, 2022

Around 400 jobs are set to be axed across fast fashion chain Primark’s UK stores as the group looks to overhaul its retail management team. The retailer, which is owned by Associated British Foods, has launched a consultation with staff as part of plans to simplify its UK store retail management structure.

Management 64

Management Fast Fashion Fashion Accounting 64

Retail TouchPoints

JULY 21, 2022

PFS’ RetailConnect aims to enable retailers to fulfill ecommerce orders from brick-and-mortar stores efficiently and without disrupting ongoing store operations. RetailConnect combines an order management platform with lightweight hardware to help increase speed and accuracy.

Fulfillment 240

Fulfillment Shipping Store Operations Fashion 240

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates.

Supply Chain Management 267

Supply Chain Management Store Operations Management Promotions 267

Retail TouchPoints

MAY 23, 2023

Director of Ecommerce, Mitchell Gold & Bob Williams Anne, Martin, Director, Shopper Marketing, Mondelēz International Maeli, Niebles, Senior Digital Marketing Manager, Native Roots Cannabis Co.

Visual Merchandising 290

Visual Merchandising Jewelry Marketing Management 290