Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

Management 167

Management Loss Prevention ATS Store Operations 167

Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

Checkout 241

Checkout Shipping Customer Experience Point of Sale 241

Retail TouchPoints

OCTOBER 4, 2023

Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates.

Merchant Services 263

Merchant Services Social Commerce Checkout Payment Services 263

Retail TouchPoints

FEBRUARY 15, 2021

Considering the above, it’s clear that retailers will be best positioned to fulfill the needs of the new post-COVID consumer with a hybrid approach to physical and virtual space. To remain competitive, a virtual storefront needs to be engaging: professional images, streamlined checkout experiences and an extension of a retailer’s brand.

Fulfillment 278

Fulfillment Checkout Store Layout Consumer 278

Retail TouchPoints

JULY 27, 2020

We’ll probably see 25% of all retail stores in the U.S. On top of that, the trend in stores is to have fewer, higher-skilled employees. The lowest-value jobs (inventory, floor cleaning and even checkout) are being replaced by automation. So we have a perfect storm of fewer stores every year, and fewer employees per store.

Returns 203

Returns Fulfillment Checkout Marketing 203

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy. Currently, only 35%.

Marketing 278

Marketing Consumer Checkout Customer Experience 278

Retail TouchPoints

OCTOBER 26, 2023

From the moment a product enters the store via a delivery to the moment it exits the store through the checkout, there is very little data that retailers can leverage to make decisions. Not only do alerts like these help recapture lost sales, but they also maximize associate productivity through effective task management.

Checkout 246

Checkout Supermarket Fulfillment Consumer 246

Retail TouchPoints

FEBRUARY 21, 2023

Circle K , and AutoZone are already using 5G to connect their stores. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. 5G-enabled tools can allow for order picking and inventory management. Tractor Supply Co.

Sporting Goods 254

Sporting Goods Payment Services Shrinkage Point of Sale 254

Retail TouchPoints

MAY 12, 2021

Some of the adaptive measures were unique to T&C’s brand, while others can be applied to grocery store experiences more universally to instill confidence and enhance health and safety precautions in any store. Sanitization was made central to in-store operations with supplies made readily available to customers for their own use.

Shopping 238

Shopping Checkout Location Planning 238

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Cisco Retail

FEBRUARY 11, 2022

She chooses a breakfast panini and sees she has flexible fulfillment options to take her order to go or eat in inside. Because she is a loyalty member, Anne avoids waiting in line and starts her mobile contactless checkout using the Francisco Market app. Store Operations.

Marketing 122

Marketing Checkout Kiosk Store Operations 122

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 315

Inventory Management Beauty and Health Management Planning 315

Mass Relators

FEBRUARY 26, 2024

When we asked, two of the top four strategies — offer personalized service (64%) and checkout experience focused on speed (56%) — are fundamentally reliant upon AI.” The enormous potential of AI hasn’t blinded FMI and its members to the threats posed by the technology and the large language models that underlie it.

Supermarket 52

Supermarket Checkout Fulfillment Consumer 52

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Today’s POS systems have expanded beyond their traditional roles.

Point of Sale 242

Point of Sale Merchant Services Payment Services Checkout 242

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. So where’s the right place to do a product recommendation?

Point of Sale 291

Point of Sale Checkout Consumer Promotions 291

Retail TouchPoints

FEBRUARY 12, 2021

According to the researchers at the Auburn University RFID Lab, a typical brick-and-mortar retailer without RFID has about 60% SKU-level accuracy, which is simply not acceptable anymore to keep up with consumer demands for speedy fulfillment and a wide product selection. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

Fulfillment 262

Fulfillment Markdowns Inventory Management Customer Experience 262

Retail Gazette

MARCH 29, 2024

As we see in the examples that follow, GenAI is being deployed across retailers’ businesses to help deliver a better working environment for those at the heart of the retail industry – whether it is store staff or those at supporting offices, such as a head office or warehouse and fulfilment centres.

Customer Experience 59

Customer Experience Store Operations Management Checkout 59

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. Tractor Supply offers three ways to get them: curbside pickup, same-day delivery or in-store. That’s agility.

Payment Services 182

Payment Services Fulfillment Checkout Shipping 182

Retail Next

NOVEMBER 14, 2019

If the perfect location feels like a stretch on your budget, try and manage your budget more smartly in other areas so you have wiggle room in the location department. Being ignored in stores with surly or self-absorbed personnel is annoying and demeaning. Every person who walks into a retail store is a prospect.

Checkout 52

Checkout Location Fulfillment Management 52

Retail TouchPoints

OCTOBER 7, 2020

“We set up an emergency task force that made sure we had the cleaning procedures, signage and checklists to keep our stores safe,” Martin-Consuegra said. One aspect of that project is to support contactless mobile payments and self-checkout. Hudson Undertakes Companywide Transformation. We had people who knew what they were doing.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Brands and retailers are connecting with consumers in-store through e-commerce, social media, mobile apps, seasonal kiosks, third-party marketplaces, and more. Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. Improve Customer Experience.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85