Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

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Checkout Payment Services Store Operations Customer Experience 217

Retail TouchPoints

MAY 1, 2024

“We want to make outfitting a dorm a seamless and enjoyable experience,” said Jennifer Kellor, President of Pottery Barn Teen in a statement. With the launch of our new digital functionalities and services, we are proud to offer our customers an enhanced dorm shopping experience from start to finish.”

Shopping 173

Shopping Store Operations Customer Experience Fulfillment 173

365 Retail

JANUARY 24, 2024

With e-commerce reshaping how we shop, it’s a wake-up call for traditional retailers to advance their methods. By weaving these technologies into their day-to-day, retailers are crafting shopping experiences that are not just current but ahead of the curve. Interactive displays are stepping up the shopping game.

Store Operations 52

Store Operations Apparel Shopping Fashion 52

Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

Shopping 254

Shopping Customer Experience Shipping Consumer 254

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 261

Store Operations Shipping Fulfillment Store Layout 261

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

NOVEMBER 14, 2023

These “Powered by Circuit City” partnerships will be centered on store-in-store concepts designed to seamlessly integrate the retailer’s electronics expertise and global brand awareness with other retail platforms, both online and in-store.

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Planning Shopping Location Consumer 246

Retail TouchPoints

JULY 19, 2023

Walmart will offer “sensory-friendly” hours for customers with sensory disabilities on designated days throughout the back-to-school shopping season. Every Saturday for the rest of July and all of August, from 8 a.m. Every Saturday for the rest of July and all of August, from 8 a.m.

Shopping 234

Shopping Checkout Accounting Planning 234

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

Shopping 238

Shopping Consumer Planning Marketing 238

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 296

Store Operations Shopping Marketing Management 296

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 270

Discount Store Shopping ATS Payment Services 270

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

Shopping 275

Shopping Promotions Kiosk Location 275

Retail TouchPoints

DECEMBER 14, 2020

I would say that the forecasting for what was going to be needed has changed, based on the impact of the pandemic and human behavior on shopping,” said Alan Boehme, CTO at H&M Group during the webinar. “ Experience Will Be Top of Mind in the Post-COVID Environment. Production is No Longer a Challenge, but Logistics Remain Strained.

Shopping 303

Shopping Merchant Services Fulfillment Returns 303

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 264

Fulfillment Markdowns Store Operations Customer Experience 264

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

Shopping 275

Shopping Finance Supermarket Management 275

Retail TouchPoints

JUNE 8, 2022

The 53-store regional supermarket chain hopes to relieve workers of these tedious tasks, allowing them to focus on customer service while also collecting valuable consumer data to improve its customer experience and operations.

Inventory Management 243

Inventory Management Supermarket Store Operations Customer Experience 243

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 326

Customer Experience Supply Chain Management Promotions Advertising 326

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 241

Advertising Store Operations Merchant Services Wholesale 241

Retail TouchPoints

SEPTEMBER 18, 2023

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. Stop & Shop parent company Ahold Delhaize debuted the robots, which are manufactured by Badger Technologies , in January 2019.

Shopping 147

Shopping Supermarket Store Operations Customer Experience 147

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

Consumer 275

Consumer Customer Experience Checkout Shopping 275

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For instance, it is much easier for operations to establish and reach success in one facet of the store. customer experience).

Loss Prevention 280

Loss Prevention Visual Merchandising Sporting Goods Store Operations 280

Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

Shopping 321

Shopping Checkout Payment Services Consumer 321

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker.

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

Retail TouchPoints

SEPTEMBER 21, 2020

Six months after launching a digital shop for DSW shoe styles on Hy-Vee.com , the retailers are moving their partnership into the brick-and-mortar space. By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. Hy-Vee, Inc.

Supermarket 165

Supermarket Shopping Accessories Apparel 165

Retail TouchPoints

JANUARY 19, 2024

The stores are slated to open beginning in the second half of 2024. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Telecommunications 244

Telecommunications Customer Experience Consumer Shopping 244

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

Shopping 250

Shopping Checkout Payment Services Kiosk 250

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 222

Payment Services Inventory Management Checkout Loss Prevention 222

Retail TouchPoints

SEPTEMBER 11, 2023

The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. The most obvious impact?

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Point of Sale Customer Experience Shopping Location 244

Retail TouchPoints

MAY 12, 2021

More than 800 customers completed the survey, which was designed to gauge confidence and overall satisfaction in the grocery shopping experience thus far during the pandemic — 97% of those surveyed had visited one of T&C’s stores within the previous month. What We Learned. Advancing Retail and Grocery Design.

Shopping 224

Shopping Checkout Location Planning 224

Retail TouchPoints

APRIL 20, 2022

That is why these experience spaces sometimes include cafés with signature drinks, libraries, conference rooms, lounges and even childcare services. . NIO has made sure to focus on the internal and external design for their showrooms to offer their customers and first-time visitors a high-end shopping experience.

Shopping 279

Shopping Consumer Location Planning 279

Retail TouchPoints

MARCH 2, 2021

David’s Bridal is partnering with online men’s formalwear brand The Black Tux to create a one-stop-shop experience for its customers. The Black Tux gains a brick-and-mortar presence with dedicated space in David’s Bridal retail stores as well as omnichannel marketing support.

Shopping 149

Shopping Customer Experience Location Planning 149

Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. This shopper has grown accustomed to personalized shopping experiences with their favorite retailers.

Shopping 248

Shopping Grocer Accounting Store Operations 248

Retail TouchPoints

SEPTEMBER 5, 2023

As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday shopping. And if Amazon Prime Day sales and back-to-school shopping trends are any indication ( hint : we know they are), then this year’s Cyber 5 is going to be one for the books.

Customer Experience 220

Customer Experience Consumer Shopping Marketing 220

Retail TouchPoints

OCTOBER 29, 2020

“We’re moving quickly to use our physical retail stores to not only serve in-store shoppers, but to flex to meet the needs of online shoppers, too, in ways that only Walmart can,” said John Crecelius, SVP of Associate Product and Next Generation Stores at Walmart U.S. That’s where our new test stores come in.

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Fulfillment Shopping Checkout Apparel 189