Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Checkout 222

Checkout Customer Experience Merchandise Store Consumer 222

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

APRIL 10, 2023

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

Merchandise Store 255

Merchandise Store Location Accounting Customer Experience 255

Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%

Home Furnishings 290

Home Furnishings Sporting Goods Merchandise Store Accessories 290

Retail TouchPoints

JULY 21, 2021

In today’s tech-driven world, retail leaders are focused on using online media and marketing to drive customer engagement. To stand out and scale in an increasingly competitive environment, marketing and CX leaders believe that having a comprehensive digital strategy is key. This floor is meant to be completely open, free play.

Location 263

Location Merchandise Store Apparel Shopping 263

Inside Retail

JUNE 16, 2022

This is where I started to develop my passion for being customer-focused. But also something not many people know is from this job, I had a sneaky passion and love for merchandising stores! I try to bring this to life as much as I can to have the biggest impact on our customer experience. She is customer-obsessed.

Fast Fashion 130

Fast Fashion Merchandise Store Customer Experience Fashion 130

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 297

Customer Experience Fulfillment Consumer Marketing 297