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Amazon’s Just Walk Out has Left the Building

Retail TouchPoints

JWO’s reliance on computer vision and RFID to track which items each customer has chosen makes it more feasible in smaller selling spaces, such as convenience stores , fan merchandise stores in stadiums and even hospital gift shops.

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How Retail Tech Solutions Address Stadium Concessions Gripes

Retail TouchPoints

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

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Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

Goldsby: Well, the best return is the one that doesn’t happen, but you can’t stiff-arm customers — providing a bad customer experience is not a good idea. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

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Dollar General Hit with $1M More in OSHA Fines, Bringing Total Since 2017 to $15M

Retail TouchPoints

The location also had boxes and merchandise stored in an unsafe manner, exposing workers to struck-by hazards. OSHA’s investigation in Columbus, Ga. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door.

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NRF: Retail Sales Rose 17.7% YoY in March as Recovery Accelerated

Retail TouchPoints

Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%

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NRF, Census Bureau Report Continued Retail Recovery In August

Retail TouchPoints

Individual sales results from the retail sectors NRF examined for August include: Clothing and clothing accessory stores: Up 2.9% unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1% unadjusted year-over-year; Building materials and garden supply stores: Up 2% month-over-month seasonally adjusted and up 11.9%.

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Meet the rising star of the week, Jade Cameron, LSKD

Inside Retail

This is where I started to develop my passion for being customer-focused. But also something not many people know is from this job, I had a sneaky passion and love for merchandising stores! I try to bring this to life as much as I can to have the biggest impact on our customer experience. She is customer-obsessed.